Hertz Car Sales – Des Plaines

I cannot believe this place even sells a single car. One of the worst experiences I have ever had with a car dealership. I called in to ask a few questions about a couple vehicles they had in inventory and I could not believe how rude they were on the phone. It was evident that they had no interest in my business and they will never get it. How anyone can purchase a car from these guys is beyond me… Cmon Hertz, just Cmon.

Very bad experience. Don’t even know how to talk to their customers politely. Very rude… stat away

I was in the market for a used car, and I came across Hertz on Autotrader. I called about a specific car on their lot on Western Ave. in Chicago. Rich answered and informed me that the lot wasn’t open to the public yet, but if I came out to Des Plaines, he had two nearly identical cars on their lot. I drove out there and was greeted by Rich.
The two cars were already in their garage warming up and drying off from the cold and the rain. He discussed the cars with me for a few minutes then left me to myself to investigate both. After I was satisfied, I found him and asked to take one for a drive. He pulled it out and I was on my way.
The no haggle price was very fair — below what
said retail price should be. They also gave me a fair price on my trade in. I decided to finance part of the purchase price, and was offered a five year loan at a decent interest rate. I cannot believe how stress free this process was. Why go to Carmax and pay more than a car is worth, or why go to a dealer and wheel and deal for a fair price, when you can go to Hertz and get a good price and an enjoyable experience at the same time? Hertz was my first and last stop, and I am glad I made the decision to go!

I’m not ever going to bother to write too much! I should have read the reviews here, but at times people write lies, so I decided to get a rental here. BIG MISTAKE, staff is very rude, they do not even let you talk, the worse car ever (and that’s that am a Gold member) I try to change, they would not even let me talk. I had no choice but to go to the airport and exchange. I would NEVER rent from this location again. Be aware you will get a bad service, and a junk car that wont start, and smells like dogs pee there for years.

Buyer beware! I bought a car here and two days later the rear tire was flat. I figured I had ran something over. Nope. Cracked rim. The guy at the shop said it had been there a while and there was no way they didn’t know about it. I called Hertz and they refused to comment on whether or not they had air pressure issues with that tire. As far as their 60 days /​2000 mile warranty, nowhere in their «excluded» list of parts was the rim. The rubber tire was. But of course, they said it was not covered. Shocker.
Oh yeah, and they said it had just been fully serviced when I bought. Complete crap. 300 miles later and the Oil Change warning light comes on. When you drop 50k on a car, you’d think they wouldn’t try to completely screw you. Good job Hertz. I’ll never do business with them again.
Moral of the story. Go to a dealership. Better chance them actually taking care of you.

My 2005 KIA has add 225k miles on it. The timing belt went and it destroyed my engine. 3k in engine work, me thinks not. Time to look for a new car. Having good experiences in the past, I checked Hertz 1^st. I checked the website to see what they had in stock and then did research. I stopped in one day after work and saw a 2013 Elantra with 16k miles. I fell in love. I test drove other cars but they weren’t as nice. Kiko was great. He took his time with me, didn’t rush me or push me to get something just so he could make a sale. I hate shopping for cars but Kiko and the whole team made it effortless.

This place sells cars. I booked a car to rent (because I figured you could rent cars at Hertz and be accommodated) and found out when I got there that they don’t allow customers to leave their cars there. This is the first time I’ve ever heard of this. I won’t be going back. I wouldn’t have rented from this place if I had known, but I booked through a travel booking website. The only place they let you know this is a piece of paper literally taped to their front door. Awesome.