Hertz Rent A Car

This place has terrible customer service. I had confirmed the rental and pick up time at a repair shop the day before as well as the morning of. Approx. one hour later I called to check if they were coming to pick me up and then I was told that they do not have any rentals available until someone returns a car. No specific time was given so it could have been at any time during the day. The pick-​up at the repair shop did not happen either. I ended up calling Enterprise for a rental to avoid being stuck at the repair shop all day. They never even apologized for this inconvenience, very unprofessional. I’m extremely disappointed with my experience with this Hertz location. Definitely do not recommend.

This is Hertz Rerntal and Sales location. Rental side is great. Ryan is great with customer service. I got rental thru State Farm insurance and they were so kind to give me a ride from and to collision center where I repaired my vehicle. Thanks again for great customer service!

5 guys sitting around talking about tacos, while I stand here and wait with out any acknowledgement. I see them finally get up they don’t need tacos. Should of went to Enterprise.

Horrible customer service. I was in an accident and this is where the insurance company sent me. I was downgraded because they didn’t have what they needed. I believe a good company who wanted people to come back to them would have upgraded their customer. I understand it was through an insurance claim, but regardless, I’m still a customer. The employee swiped my credit card and said, «don’t worry, you won’t be charged anything. It’s just a security deposit.» I had a charge of almost $ 20 on my statement! When I called him, he said it was for gas. I reminded him that he told me nothing about gas and actually told me to bring the car back empty, which I did not do because I only had the car for a couple days. He argued over the phone with me! I was so upset that he charged my card without telling me. I called the corporate headquarters and the man there was very nice and removed the charges for me. This was not a pleasant experience and I would not go there on my own to rent a car.

If I could give 0 stars I would. Worst experience I’ve ever had with a car rental. First off, my husband and our 4 kids had just been in an accident. Leaving no way of transportation for our family of 6. Hertz (really the girl that seemed high all the time) had no sympathy what’s so ever. They tried giving us a small sedan, which would fit half our family. So they gave a jeep, still fitting half our family. They did not call around looking for a larger vehicle. For over two weeks we had to walk everywhere, during winter with 4 kids is not easy. Finally after 16 days they located a larger vehicle. It should not have taken that long. Our car, thankfully, was fixed before the estimated time. When we returned the car we were overcharged, not by just a few dollars. Overcharged by over $ 100. The lady had the nerve to say I don’t know why just call the billing at main office. She should have called and fixed it herself right then and there if she didn’t know the answer. Laziest workers, should not be in customer service. Would not go above and beyond for anything. We did call and after about an hour on the phone we were credited for the mistake. The whole situation of the accident has been hard and hertz made it even harder.

«Great job» said no one ever about this place. My only regret about this review is that zero stars is not an option. It takes some spectacular inept and/​or belligerence fueled behavior to bother me and this place brought it all big time. After being rear ended the insurance company of the one who hit me sent me to Hertz. At first it seemed fine, I called the Friday prior to the Tuesday I needed the car (see how I planned there so I wouldn’t end up being frustrated.) I called the Monday before to confirm… still good. I call Tuesday morning 2 hours prior to pick up and BAM! they tell me they don’t have a car for me. I insisted they did as I confirmed 16,000 times to avoid the experience I was having and they then said they had one but couldn’t get it to me as originally promised and I would need to come get it. Really?! Best of all the guy acted all put out that I was renting a car. Apparently, he is unclear that he works in a place that rents cars. Long story short, I took a hard pass on extending my experience with them and called the insurance company who then cancelled and sent me Enterprise.

Hertz​is the biggest joke of a car rental company. I lost the keys to my rental vehicle. Yesterday, I was told to tow the car to O’hare airports rental facility to exchange vehicles. At the counter of that facility I was told I was at the wrong location. I then had the car towed to the Des Plaines rental facility. (which nearly doubled the price of my tow). I dropped the car off at this Hertz facility.
At the counter, a manager, Ryan Burns, informed me that he couldn’t close my contract and that it would be closed in the morning. I was then informed that he couldn’t give me another car as well even though that is what I was promised over the phone. He also said he couldn’t give me any kind of paper work acknowledging that I had returned the car. I was stranded 50 minutes from my house and had to take a very expensive cab.
This morning, I called the rental facility to confirm that my contract was closed. Of course, it was not closed. Again, on the phone, Ryan Burn, told me there was nothing he could do for me but gave me the number of Marge Vetter who deals with these kinds of things. I have left her three voicemail’s today with no response. My contract is still open. I am still paying for a car I no longer have possession of and am unable to get another car. I have now spent two full days on the phone with Hertz and have got no where.
I don’t have a vehicle and have no idea how I am going to get to work tomorrow. I had to pay for a tow to two different locations. I will have to pay to replace the key. I have valuables locked in the car which I am unable to retrieve. I have wasted two full days of my life dealing with morons who provide no customer service. I am paying for a vehicle that I do not have possession of. I have no paperwork confirming that I have returned Hertz’s vehicle to them.
WHAT AM I SUPPOSED TO DO?

Worst customer service ever! Nobody by the front desk. The workers ignore you with excuses! Do not come here!!!

I waited over an hour to rent a car because first, there was no one at the desk (for 15 min) and then the ONE guy had to find a car, clean the car, pull the car around, do all the paperwork. Does anyone else work there? There were 3 – 4 people walking around from the car sales side who completely ignored the 3 people waiting in line for rentals. Then, when I got the car it was FILLED with dog hair. Disgusting! If I hadn’t waited so long I would have turned it back in, but I was desperate. Now I’m trying to return the car and am asking for a drop off afterwards and getting tons of attitude. Hello, that’s what you advertise. Also, the desk you pick up from is filthy. Coffee rings on the counter from weeks ago, sticky who knows what. Don’t put your purse or anything down on the counter, trust me.
Next time, even though my insurance company has an arrangement with Hertz, I’ll go with Enterprise. You should, too.

Recently bought a Chevy Cruze 2013, for a pretty nice price, but once I finished up all the paper work and was about to stroll off if my first car purchase, I noticed that even though they said they were going to «clean up the car» they did not all clean said car. There was sticker goo all over the windows, I actually had to scratch the rest of it away once I got home. I had to vacuum out the car as well as take it through a car wash to get out a touch bird shit stain that was on the hood. Oh and let’s not forget that the following next day after playing around with my new baby I realized he only had 12% oil life remaining –_​-​. Next they sell a car they should really think about actually cleaning the interior out and oh I don’t know, making sure it’s kept up with it’s maintenance. Oh and let’s also mention the fact that on their website it clearly says Navigation from Telematics. I could be wrong, but I thought that meant it had a GPS, wouldn’t matter anyways because Vince said any car they get with a GPS they strip it out anyways. So stupid.

Car wasn’t available at the appointment time they called me to let me know to show up an hour after the appointment time. When I showed up 2 and a half hours after the appointment time the car still wasn’t ready. The lady at the front desk said she left me a voicemail with a slight attitude, when in fact she didn’t.

Update: We turned in the car on 1÷6÷14 and I submitted my complaints that same day. Today, 1÷23÷14, they finally responded. Props to Hertz for actually responding, I had given up on thinking they would about 2 weeks ago. However, the appreciation I might have felt for receiving a response is negated by the fact that it took 23 days to reply, which, seeing as how it’s nothing more than an empty apology (nicely composed and worded but empty nonetheless), seems excessively long.
I once complained to Enterprise for a minor matter (they didn’t leave a snow scraper in their car and it was snowing), they called me the next day and offered a discount on a future rental. Just sayin. Hertz should take notes maybe.
Hertz also authorized an additional $ 200 on my credit card when I dropped of the car, besides charging me for the rental amount that day, and the $ 700 authorization was still on there from when I picked up the car. Guess what? They still haven’t removed the unnecessary $ 200 authorization from 1÷6÷14.

The car we rented smelled like smoke and was way to small. OK the to small part was our fault.
They had no shuttle service to the airport they mooched off the other car rental place that was on the opposite side of the building.