Enterprise Rent-A-Car

Wonderful customer service. So accommodating. Just a great location. Always has cars you need or does anything to make the customer happy. Keep up the goos work. Best rental place in the area!

I wish I had taken the time to make note of the employees’ names with whom I interacted — one was very good (young male), the manager (young woman with dark hair) terrible. I made my displeasure known, but she made absolutely zero effort to address my complaints, acknowledge their mistakes, or apologize. Very unprofessional, poor customer service. I rented the car for the specific purpose of making certain that I would have reliable, clean transportation to make it to an important professional talk. When I arrived for my car pick up (early), my car was not ready, they would not allow me to park on premises, they gave me INCORRECT and flippant instructions on where I *could* find parking, and ultimately caused me to arrive inexcusably late to the very professional meeting for which I rented the car to be sure to arrive at promptly. I missed the entire talk. I pointed out to the manager that she sent me to park in an area where there was no public parking, leading me to circle the neighborhood in search of somewhere legal —- she just rolled her eyes and said «well, I don’t live here.» You WORK here. You are the manager of the business. You should absolutely know where to direct your customers who are attempting to patronize your business. Even with the wasted time circling the neighborhood, when I returned to the office, my vehicle was STILL not cleaned and ready. I told them to just give it to me dirty, as I was already inexcusably late as it was. I left the facility some 45 minutes after my scheduled pick-​up time. This is terrible customer service, and I received no apologies or discounts … just a rude response from the unprofessional manager. Not pleased.

I am pretty much happy with the customer service at this enterprise location. The staff is so friendly and i have rented the car at this location more than 15 times and each time i get good service and get a nice car which i have reserved. Even i staff picks me from my home to get my car picked and also give me ride back to my home.
They have a wide range of cars and all of them are well maintained and the rates are also resonable. This location participates in the weekend rental where th rate starts from $ 9.99 a day. I recommend this location for your next car rental.
Happy renting

Awful customer service! I was sent here by my body shop guy after my car was hit parked on the street. State Farm was covering my claim. When I got there they had only one car, and Nicole was quick to rush me into it. The car was dirty inside with stained seats but it was my only option. I was sitting in the parking lot going over the paperwork with her, and she asked me to agree to their insurance for the car which I DECLINED 3 times, until she told me it was $ 16 a day and would be covered in my claim. I finally agreed to it because she told me there was not going to be any charges to me, and it protected her car while State Farm protected me. I got a call today from Nick saying they are charging my card $ 241 for this insurance that I didn’t even want to begin with, but had forced down my throat. Nick said Nicole would call me after lunch, and when she did, and was nothing but rude and unpleasant. When I reminded her I DECLINED her insurance 3 times as she kept forcing it on me, her response was that is what we are told to do. Then she tells me she will take off 3 days of the charge, which was another lie, as I just got my emailed bill showing no deductions what-​so-​ever. I have been in customer service industries for over 15 years and I would never extort anyone with blatant lies and overall up-​selling techniques. Shame on you Nicole. Very bad business. After talking to the owner of the body shop he said Enterprise has done this to other customers of his as well. Be very careful with this office, as I have rented from enterprise before and never experienced things like this. After reading some other reviews it seems to be this location.

I am very displeased… my wife dropped off our car to be repaired today and called enterprise to rent a car… to RENT A CAR… they set the appointment to pick her up… then refused to pick her up because she didn’t have a utility bill with her… basically leaving her stranded… when I called they were polite telling me that they dont care and because of people screwing them in the past they live by the strict corporate policy… ill be honest ok dont normally post comments… but when u leave my wife in the middle of nowhere when u tell her youll pick her up that pisses me off… if they didn’t want to rent her the car at least give her a ride home… charge for gas I dont care…

As always we were very happy with our rental from Enterprise. No hidden fees and great customer service.

We arrived at the enterprise on oakton in park ridge on Saturday ²⁄₂₈ at 1:45 pm. Our father had just been in a car accident and we were rushing to get there before they closed. I apologized for coming so close to closing time. The two young men who were working were very gracious, patient and exceptional with their customer service. There were many customers coming in last minute to rent a car. They could easily have been crabby but instead they handled themselves with patience and a great sense of humor. Enterprise, you are lucky to have these two. I hope you treat them well because they are taking great care of your customers.

The staff is professional and the office is clean and easy to locate. The process to pick up and drop off the car was painfully slow. I still prefer to rent through Hertz. As a Hertz Gold member, your car is pre-​assigned and ready for pick, with a full tank of gas! Hertz drop-​off is just as simple.

These guys have no customer service skills, all they do is upsell, upsell, upsell, not to mention they have a habit of screwing up your reservations, enterprise is nice but pick a different location if you don’t want the headaches the staff here has a habit of passing out and prefer a nice easy car rental.

No thanks. Aside from company policies being unreasonable, this particular location has a habit of renting cars for which they’ve not bothered filling the tank. Once, they actually gave one to me with less than a quarter tank of gas saying «dont worry, just return it empty.» I pity the person who had it next. Jeez… there’s a gas station 3 minutes away, too…

Have rented here before when our car was being serviced but rented a mini-​van for a long-​weekend car trip, this time. Couldn’t have been more pleased with the service. Brian clearly understood he was competing with airport rental agencies and went the extra mile to get me the vehicle I wanted, when I wanted it and I was able to take advantage of AAA discount. I picked the car up straight from the Metra station and dropped it off on the way to work in the morning. These guys are GREAT!

Best rental car service I’ve experienced. Imaculate car. Gas full when I picked it up.