Enterprise Rent-A-Car

We flew into Chicago and rented from them for a road trip to visit family and friends in nearby states.
Renting away from the airport saves oodles of cash, including two rental days we did not need while staying at an area hotel with free airport shuttle.
We have always had good results with Enterprise and this rental did not let us down.
We opted to take the free hotel shuttle and have Enterprise pick us up and drop us off. It’s a nice feature that they offer.
Staff were friendly and helpful. The location and interior is a little rough around the edges but okay by me of it means saving money. We got a virtually new car that offered great mileage!
Would from them again.

We have had several good experiences with Enterprise. We usually rent from Mannheim Rd/(almost) airport location but that number was hard to find online (as it’s not ‘airport’). So we went here. They were really busy with 16 cars being picked up in the next 2 hours. We had reserved in advance for a month so our car was ready even though we were early. The car wasn’t cleaned (inside nor out) which I found odd. When I reported it, it was rectified so we were happy. My only other complaint is that the miles (for which we received an advert via email about) were not added to our sky miles account. Otherwise we will stick with Enterprise. We’ve been ripped off by other car rental companies and the prices quoted & charged at Enterprise are always accurate.

Reserved a car 3 weeks in advance arrived and no car available refused to give upgrade to whatever they had unless we paid more money. Now we are sitting in a hot car with our dogs and no air waiting for a car that they had to order. They were rude to my husband and not accommodating in this 95 degree weather. Also inside is so dirty looks like never been cleaned or vacuumed. Sad. Bad start to what should be a fun family weekend. Thanks enterprise

Rented a car for the next 2 days. When I called to be picked up they said they would be here at 12. When I called to follow up on being picked up at 12:05 they told me someone was on the way. It is 12:30 and I am still waiting to be picked up. When I called for the 3^rd time to ask about being picked up the manager, Dan told me he did not have anyone in the office currently, but as soon as the other person was back he would send them out. I guess they never sent the original person like I was told. I certainly hope their counter service is better than I have received so far!

Recently, I needed a full-​size car for our trip and I found a very decent priced deal with Enterprise (River Road, Des Plaines). I was a little skeptical after reading the various reviews about this location. Now I know why. I have rented with Enterprise (different locations) so thought of giving it a shot.
I booked the car online — I don’t receive any phone call to confirm my reservation.
My reservation was starting from 2 O’Clock in the afternoon on Friday. I called them and requested a ride at 1.15 to be picked up from the Metra station (a 5 minutes ride). The gentleman on the phone says my car isn’t ready yet, but assured me that they’ll pick me up before 2 (my reservation time). No response until 1:45 — so, I called my wife to drop me off at the location because we were already late.
I go in and the manager (Dan) says they don’t have any full-​size cars (despite me reserving one). He says if I came in at 5 I’d find bunch of full-​size cars. Well there was a reason why I booked it at 2 (and not at 5) because we had a long road trip and needed to be out of the city by 3. He calls 3 different locations to search for a full-​size car. No other location has one. He then offers me a to drive to a different location and pick up an SUV but I refused because I only needed the full-​size car. The time is past 2:15 and I still don’t have a car in my hand. Finally, I agree to rent the intermediate car (with a small discount). Not much wrong with the car (Hyundai Elantra). But, not a comfortable ride at all.
We return from our trip on Monday, I go in to return the car. The gentleman at the counter tells me that they can’t drop me off home (refuses to give me a reason). He says there’s an Enterprise location within 2 blocks of my residence. I need to take my car there and return it there (so that they don’t have to give me a ride). This is the first time I am hearing this when the Enterprise proudly advertises that they pick-​up for free. He then tells me that they can’t finish up the paperwork until I have dropped the car off to the other location. Earlier when I was renting, the manager had told me that there would be an extra charge if I drop off the vehicle at a different location. But, they won’t charge me this time because it is their convenience.
I finally ended-​up walking home from another location (Mount Prospect) after dropping off the car. BTW, definitely a better experience there.
Very disappointed in my recent experience at this location

Horrible! I was forced to rent a car from Enterprise while my car was in the shop they gave me a gas guzzling mini van and said that was all they had. They put a $ 50 hold on my credit card at the time of rental– even though my car insurance was paying for the rental. A few days later they charged $ 150.00 on my credit card without notifying me. When I called to inquire I was told they need to stay current on payments for rentals and refused to reverse the charges. Do not rent from this company– they are sneaky thieves!

They picked me up from the dealership and Josh was professional and friendly. Got to the store and service was quick.

We rented a car from them because our car was being repaired. When the rep picked us up, less than three blocks from the dealership, we were told that we would be getting a new Murano, and that it was being cleaned. When we arrived, we found that the branch manager was helping a very pretty woman into our car, and that we would be stuck in the STINKING older Kia we had been picked up in. The thing had no less than three obnoxious stickers on the dash warning users not to smoke, and the car smelled like the bottom of an ash tray. a 10 minute ride home, and my kids’ clothes stink of smoke! The car is dirty inside, the transmission sucks, and if they didn’t intend that vehicle for us, they should have just told us. We would have refused at the dealership if we knew that we were going to be stuck in the stinkmobile. When we complained, they literally ignored us. I’ll never rent from Enterprise again!

Seems ok. They gave us a car we really hated but it was only for two days.
On the other hand, they picked up the rental car from the dealer without a problem. Even more, they seem to know more about how the cashier at o’hare honda works than the service advisor at o’hare honda itself.