AK Coleman, OD

This optometrist office gets no stars from me. I had to put 1 so that this complaint would be added. I had an eye appt for contact lenses only on 8÷1÷15. Saw Dr. Hicks and after he put me through all kinds of tests, I walked out with a prescription for glasses (which I told him I didn’t need) and a trial pair of contacts that HE wanted me to try out (not the ones I usually get). He told me to try the contacts out for a wk and come back the NEXT Sat. Went back, told him I didn’t like them and wanted the ones I usually wear. I was told that they were discontinuing Acuvue Advance and was given a trial pair of Acuvue Oasis and was told to come back the NEXT Sat! Told him that wasn’t an option, I was not coming in there 3 Saturdays in a row for contacts. He told me to call in on Tues or Wed to let him know if I liked them and he would write a prescription for me to pick up. I did him one better and called in on that Friday at 1:30 and spoke with the receptionist and asked her if I come in and get it becuz I leave wrk at 4pm. Was told they close at 4, asked if I could come Sat morning, was told the Dr’s office had a family emergency and would be closed on Sat. Asked if they could drop the prescription off next door at the Vision Ctr. (about 5 steps away on Fri and I would be up there after work. Was told they could, and I even asked them to call me if they have any issues. No phone call, so I go up to the Vision Ctr and guess what??? That’s right, no prescription was dropped off. Left them a nice/​nasty voice mail and just knew they would call me on Tues to rectify the situation. We’ll guess what??? It’s Tues 8÷18÷15 and I did not receive a call to say they are sorry, cat, dog, or nothing! Called my insurance company and filed a complaint. That is why it is so hard for me to give African American businesses MY business because they will burn you and then get mad at you because you complained! I will never go to this place again!