Hyatt Place Dewey Beach

First off before I tell you what happened I have been coming to Dewey beach and staying at this hotel on memorial day weekend since it opened and have never has an issue until this past stay. I booked it for this past memorial day and the cost was 1754 $ for three nights. No problem I work hard for a living so I got the room with three friends. The staff at the front was nice but when I encountered management they were rude and unwelcoming. At one point we were being a little loud the manager came to my door and threatened me making me feel very uncomfortable and telling me to «go to bed» like I was a child. The next day because I was being loud as they say they showed up at my room door without warning with 3 police officers making a scene telling me it was time to leave. I was «escorted out» still being charged the full $ 1754 even though we didn’t stay the last night. I wrote to the corporate office for an explanation and still have not heard back from them. Me and my friends are all hard working professionals that saved up our money to make this trip possible instead we were treated like common criminals because we were playing a card game in our room. Poor management. Stay away if possible, especially if your trying to have a fun time.

I never stayed at a Hyatt Hotel before, but I was in the area and needed a place to stay so I made reservations. Less that 3 hours later my situation had changed and since they didn’t charge me yet, I had to cancel it. The next day I get charged for the room and when I called to ask why, they said I didn’t cancel 72 hours before my arrival. So I’m out $ 155 dollars and I still never stayed at a Hyatt and that $ 155 is the amount of money it cost me to know not to ever stay at a Hyatt.

Love this place! Needed a single night stay with our puppy before a rental became available. The hotel well exceeded our expectations and the free breakfast included burritos, sausage, and potatoes, in addition to the regular continental breakfast.
For a beach hotel in walking distance to the beach, it was extremely clean (no sand!). the only reason I give a 4 is that the only area not 100% clean was the bathroom; shower floor a little icky and the sliding door in the bathroom was streaked (I think just hard water stains? I hope). So it looked like it had been cleaned but maybe the bathroom was not a up to date as the rest of the room.
Hotel staff was very friendly
Free parking
Free wifi
We will be back again!

I’ve stayed here twice and it’s always been a great experience. The hotel is beautiful, nice rooms, always very clean, staff is courteous. The location is fantastic, bayside in Dewey Beach, walking distance to bars, night clubs, and restaurants. I would highly recommend this hotel!

We attended the 11^th Annual Doodle get-​together over the weekend and stayed at the Hyatt. This Hyatt is a dog friendly hotel. The staff were highly accommodating, the bedroom was well beyond our expectations and we would definitely stay there again. The room rate was reasonable, $ 129 per night plus a $ 75 pet fee; we had our two dogs with us. My only concern which prevents me from giving a five star review is a lack of sound proofing hallway noises. As you can imagine, every time someone was in the hall, dogs in each room, in turn, barked.

Great pet-​friendly hotel! The staff is warm and accommodating, rooms are clean and modern, and the amenities are excellent. Great location in Dewey.

First of all, I am a fan of Hyatt Place hotels. Price is right and hotels are clean and well maintained. This obviously wasn’t their fault, but I was awoken at 1am by the folks next door and their blaring television. Ugh. But the front desk quickly moved me to a new room which gave me a good night’s sleep. The lady warned me «this is nothing. Come back in the summer and it’s crazy here.» I know, it’s beyond their control. I think I would have given 5 stars but the scrambled eggs were powdered. Is it really that difficult to use fresh eggs? But again, very clean rooms, bathrooms, and free wi-​fi. I would stay again, just skip the breakfast. Street-​front have the best views (sunrises) if you’re on 3^rd floor.

We stayed there for 3 nights and really liked it. The rooms are big and comfortable, breakfast was very good and it takes you only 3 minutes to the beach. What I really enjoyed was the friendly employees. Everybody smiles and seems to be happy to be there. They are very helpfully I would not stay at an other place! I will definitive come back!

Best Hotel, Ever! They do more than leave the light on for you! Thank you, Hyatt Place Dewey Beach, for all you do to welcome me «home»! Colin, Denise, Kate, Brandon, and Keith, are all rock stars. They get things right the first time.

My bf decided to give me a nice surprise getaway from home to Delaware (. Luckily, he got a deal on travel zoo for a king size bed at the Hyatt. Now the concern for most guest is, do they honor the deals? Yes they do!
The location for the hotel is only a block away from the beach. It’s walking distance to several nice restaurants and stores. Keep in mind some of the places are seasonal.
There is a garage located underneath the hotel for both residents and Hyatt guests. Yes, you read correctly. The hotel has condos on the top floor. Some are currently for sale. Therefore there are really no scenic views for Hyatt guests. Parking is FREE.
The front desk staff, Karen and Martin were extremely nice and knowledgeable when it comes to finding things to do around the area especially if it’s walking distance. I would have to say the only minor problem was the delay in notifying guests when the room is ready or what room guest is actually getting. My bf and I waited for 2 hours until we got at least a room. BUT, Martin was so nice enough to give us a later stay to make up for the delay.
The room was main level, street view and next to a pet-​friendly room.
Yes, you read right. This hotel allows pets for an extra fee. Most of them are on the main floor. If you’re allergic and would like to request a room away from pets, make sure to notify the front desk.
Our was nice and clean. We didn’t mind the street view because we later learned there is no scenic view. The king size was soo comfortable and we had a sitting area with a bed sofa that was too comfortable for additional guests. A TV, mini fridge, and coffee maker with complimentary tea and coffee was included in the room. The bathroom sliding doors do not, I repeat, do not lock. The way it was installed was poorly done. Some reviewers here stand true their words. Overall, the bathroom was clean and I completely fell in love the shower head. It was like spa shower head feel… and the reason why I say this… ha I encounter some difficult showers! haha
Breakfast is included. It’s a breakfast buffet-​style. They vary by day– scrambled eggs, hard-​boiled eggs, sliced ham, bacon, waffles, muffins, bagels, croissant, sausages, biscuits, french toast, cereal, fresh fruits (seasonal) to name a few. Vegetarian dishes is upon request. Breakfast is served in the atrium and there are several flat screen TV to view the news.
Hotel amenities:
Gym is small but definitely have what is needed, treadmill, weights, bicycle and complimentary towels and water. It’s located by the pool on the main floor.
Pool has salt water and tends to get crowded with families during the day time however as the sun sets, the crowd dies down.
Business office located by the front desk. Only 2 computers.
Sitting area in the main lobby includes small coffee tables. It’s very peaceful.
Bar area closes early as 11pm. It’s small and can fit 6 guest total. For additional seating, you have to hang out in the atrium… which is still 3 ft away from each other. They don’t really specify the times any where, so please be aware of the times by just asking when they open and the last call. My boyfriend and I were disappointed because on the menu it did not specify the bar time, only the kitchen. We assume the bar was still open.
Bottom Line
Pros: Breakfast included. Beach is 5 minutes. Free parking. Free WiFi. Walking distance to restaurants.
Cons: Dog and children noises. Early closings. Messy breakfast lines… no one is really monitoring guests. Some restaurants are seasonal therefore closed and would need to walk further. Room delays even if you called ahead of time.
Overall– I would still come here.

Excellent customer service. Room service was extremely nice and gave everything I had requested. The rooms were nice and clean. Since they allowed pets I was concerned about pet odor. There was none. Lol.
They advertised «Heated Pool» when for a swim and it was ice cold. When I asked about it they mentioned the heater was broken for months now. C’mon Hyatt! I was looking forward to that swim. Lol.

My now husband and I stayed there for 5 days during our wedding weekend/​week which took place at the Bay Center in Dewey. Because of this weekend, I am now in love with Dewey Beach. Hotel was clean, staff was accommodating, location was out of this world (by the beach, surrounded by lots of restaurants/​great bars … The list goes on). The only draw back and why we decided not to give a full 5 star to the hotel was because of how much you can hear outside of your hotel room (not the road AT ALL) but the neighbors and also the bathroom doors that didn’t seem to lock for us or the other rooms that our guests stayed in. It wouldn’t have mattered much for my husband and I but given that we had a number of people in and out of our room during that week, it became an inconvenience. It is not a perfect world and there is always room for improvement. Despite some misgivings, I am still inclined to recommend this HYATT.
Now to the staff that did our wedding at the Bay Center. WE LOVE LOVE LOVE LOVE LOVE YOU GUYS! One person in particular (our wedding coordinator) MaryBeth from the BayCenter/​HYATT, 5 stars is not enough. Let’s say 10 stars. This woman is on point with her craft. She was responsive, flexible, organized, awesome sense of humor, warm, kind, smart… I/​we could go on. She is worth her weight in gold. If you want a wedding in Delaware, please check out the BayCenter and work with MaryBeth. You will have the time of your life and your wedding will go in the way it is supposed to… At least mine did. Thank you MaryBeth and team!
Almost forgot, THANK YOU for neatly packing away all our staff from the wedding. Really appreciated the efficiency in which you operate. Xoxoxox please keep in touch

Here are just a few people I’d like to mention:
1. Karen at the front desk
2. Michelle at the front desk
3. Michelle that helped with food setup at breakfast
4. Frederic at breakfast
At breakfast, we noticed the great looking eggs only had options with bacon. We were hoping for something meatless so I simply asked Michelle if they were planning to serve a meatless egg option (we had read on reviews that breakfast had meatless options). Michelle was very pleasant and went and asked the other Michelle from the food set up team. They said sure they will check with the kitchen to see if it’s possible
Within 10 minutes or less I saw them bringing out eggs on English muffins without bacon. Lots of them! I was so shocked and amazed. This is above and beyond service. My husband and I were so delightfully surprised and more than satisfied with the breakfast options! And it was delicious too by the way. They also had turkey sausage options which was great. I’m glad they realize not everyone likes to eat pork.
In addition, Frederic was a super star being polite and smiling and walking around picking up plates and clearing people’s tables between trips to the food. He had a smile on his face the whole time. You don’t usually see that kind of service let alone service with a smile at 630am.
Karen is by far THE most professional, thorough, and knowledgeable employee I have met at a hotel. I love when someone knows what they are doing. Our checkin process with her was a breeze. It was all relevant and with a smile. She took the time to show us a map of the area, she gave us the option of street view or atrium view (street view is excellent), and told us about other things in the area and hotel.
I cannot express what a great experience it was. I was a little weary coming because the Unilocal reviews were inconsistent but the hotel is #3 on trip advisor so we took a chance and I’m so happy we did.
Bathrooms. Moderately clean. The toilet bowl was clean But if you look at the inner rim, you will Notice it’s not so clean which is sad.
Shower: very clean
Sink and overall bathroom were great.
Bed: comfortable king. Plenty of closet space to hang clothes or drawers. Sofa was comfy but we didn’t pull out the bed itself.
Area is very close to the beach. We literally just cross the street and the beach or bay are right there.
The Dewey beach area is about 10 min drive from rehobith Boardwalk so this hotel is a great location.
Free parking was great and free wifi.
Pool was a lot of fun. Sea salt pool. We loved it and it was warm.
Overall great experience and so happy we came here.

We were headed to Myrtle Beach but a jackass driver hit my truck so we needed a closer location. My wife found this place and it turned out to be a great find. So the bad stuff first. There was construction but they kept the noise and inconvenience to a minimum. The lower level parking is tight so beware all you truck and suv owners. The free breakfast is casual and just okay so don’t expect much; we had eggs, sausage, French toast and there is oatmeal and cereal. They allow dogs which is a big boo to me, especially when one of them took a whiz near the potted plant in the dining area and the owner kept on going. The staff cleaned it up and asked our son if he could identify the owners and the dog, so that was good but I’m not a fan of dogs on my vacation. The good is the hotel is very near the beach which is clean, dogs are allowed before 9:30 am and after 5:30 pm. Rehoboth beach is also about 10 minutes drive from the hotel if you want some boardwalk excitement. Overall this is a great spot and I recommend it for anyone looking for some beach time in Delaware.

Great hotel — large, clean rooms. Extremely convenient location, ample parking, friendly staff, and a very nice breakfast spread.

Expectedly noisy, nice fire alarm at midnight which wasn’t nearly as bad as the families fighting and screaming for three hours, slamming doors was a nice touch. None of these things could be helped, obviously, what could be helped was the most horrific food I have ever encountered at s hotel in my life at the breakfast «buffet.» I am a fussy eater, granted, but I’ve stayed at a few hotels in my life and while none were stellar, at least they were edible. This one an absolute disgrace in terms of quality. Didn’t look bad, but if you’re counting on that to offset the fairly pricy cost of your stay, don’t. I seriously don’t know how you screw up powdered eggs to the point whete they could pass for a wet, sea-​soaked pamper.
Room is nicely furnished, staff is stellar, but the sliding glass door doesn’t lock because it wasn’t drilled correctly. Beds are uncomfortable (for a Hyatt) and view is of a parking lot on all sides. I won’t be staying again.

We booked 2 rooms for a family weekend trip. The initial night was nice. The lady at the front desk was very accommodating and the rooms were okay.
That night we asked about late checkout for the following day for 1 of the rooms, and the lady at the front desk said it would be no problem (checkout at noon). Thus we planned our Sunday morning accordingly.
The following morning, we wanted to confirm our late checkout, and we were told that they were expecting to be very busy, and thus they would not honor the agreement. She was extremely rude about this fact, stating that we were not «preferred» or «gold» members.
This caused us to have to make last minute changes to our schedule and caused a lot of stress to what would have otherwise been a nice weekend.
We will not be returning to this hotel given this unprofessional behavior.

Didn’t check in till 620pm! According to front desk they called me at 338pm, but we called at 408pm and they said the room we wanted was not ready yet… ok no problem when they said they call or text us when the room was ready .We didn’t get the text after I called the national number to see why our room wasn’t ready.
New hotel is in a great location and breakfast is included. Some minor maintenance issues with our room door making a loud noise when opening and closing and staying open including the fire doors to the fire escape.
Pet & kid friendly .they actually had a clown making balloons for the kids as well during breakfast.
All new places have issues when opening a new establishment don’t get me wrong, just please give me some respect when I have a concern and maybe have a better system to notify patrons when the room is available.

Great service, clean comfortable rooms, and in a great location right near the beach… i’ll be back.

Hyatt at Dewey is placed smack dab in the center of Dewey’s action, making it one expensive piece of real estate. It appears that when plans were drawn up, this was brought into consideration… this is the establishment that raises the bar on the other hotels in the area, and will soon drive them to… renovations.
The lobby is quite an impressive, a modern centerpiece. It is two levels, with an atrium reaching up three more. Beautiful scenic pictures of the area are displayed on the walls, for sale, and a representative of the art gallery even was helpful enough to point me to the front desk. Adjacent to the front desk is a small bar area, and a large seating area for the morning breakfasts. Parking is located in a lot behind the building, or under the building; but use orange or white spaces only, please, because the blue spaces are reserved for those posh enough to own condos on the upper floor, and such a price excludes them from the future complexities of finding parking spaces and walking 40 yards. More on that later.
The room itself was beautiful, but the view itself was of the ceiling above the breakfast serving area in the atrium. I’ve been in rooms that overlook atriums, and they can provide for some interesting people-​watching sessions, fulfilling my Walter-​Mittyish dreams of being a FBI agent on a stakeout… but this weekend, I was limited to studying a ceiling. However, once my fantasies of Spy Games were brought to the crashing reality that my three boys would not make for good silent donut eaters and binocular passers, I enjoyed the room. Very comfortable beds, pillows of adequate fluffiness, and a stylish bathroom with an innovative first: a frosted sliding glass door– not to the shower, mind you– but to the bathroom itself! Towels and washcloths were highlights of the bathroom; so soft, so fabric softened, so much like using a newborn bunny to wipe toothpaste off your face. Though they were tagless and nameless, their state of anonymity will not be left faceless in my mind. The bathroom gripe was legit: whoever ordered the faucet and sink combo, as stylish as they were, did not test fit to see how they worked together, and as a result, the water from the faucet flows about one inch from the back of the sinktop, causing your to rub your hands, toothbrush, or baby bunny against the back of the sink to find the water. Annoying, and in some cases, probably gross.
Breakfast was quite a busy proposition, especially closer to the 10:00 witching hour, when the food magically vanishes. Seating was at a premium, so if you happen to travel with a spare card table with you, consider bringing it. Food was perfectly adequate, with a solid offering of breadstuffs, cereals, fruit, waffles, and scrambled eggs. Food was warm, and restocking was done frequently by a little troll portal behind the wall that magically opened, providing food prepared in Narnia. As amusing as this was, getting to the food during gastric rush-​hour was another story, as the trough is a bit small for the amount of hungry feeders.
Parking was another issue as we returned from Rehobeth’s boardwalk at 11 PM one Friday night, and the nearby establishments were in full rapture… and there was no parking to be had. A quick walk around the lot showed several cars who had obtained secret permission from «The Lighthouse» to park in the Hyatt’s lot. I don’t know who these VIP’s were or how they were auctioned my parking space, and what someone got in return (free waffles for breakfast for a year?), but I had to go to the front desk and explain the scenario. A security guard was dispatched, and some creative parking spaces were carved out. Thanks!
The only other note of interest is the fact that is a wonderful location to the proximity of the beaches. I won’t get into a discourse about how these beaches compare to Jersey beaches or how much gravel would fill my suit after getting pounded by the surf (or how much of that gravel ended up on bathroom floor when I took my suit off), but suffice it to say I’ve never stayed closer to a beach and bay at the same time. Showers by the entry areas allow… um…showering before you enter the hotel.
This is a well-​executed vacation spot, and quirks aside, I’m sure it will do very well in the long run. Yes, I’d return. I’d request a room with a better view, but for convenience and comfort, this will be hard to beat in Dewey.