A & M Property Management

A&M Property Management (
) has been serving our Diamond Bar rental unit since 2004. In 2015, we wish to express our appreciation to Jay, Marisol and the team. Back when we hired A&M Property Management, we were promised piece of mind, lower operation expenses, higher rental income and ultimately an increase in our property value. After eleven years of continuous service, we testify that all promises came true and A&M Property Management exceeded our expectations. Jay and his team are operating at a low profile, both noninvasively and highly effectively. Our cash flow is higher than it was when we managed the unit ourselves. Over these years, there were no bad surprises, so we learned to relax and enjoy our property ownership without landlord’s nightmares. In the near future, we plan to inquire about vacating our unit so our daughter and her family can take it over and move in. It means that we will no longer require A&M Property Management’s service, and therefore we wanted to thank them upfront for being excellent managers. We will definitely use them again and we recommend A&M Property Management for other landlords who are looking for years of reliable service.

I haven’t directly worked with A&M property management but I have spoken with Jay Arrora. In an attempt to find out about a property for rent I called him 3 times with no call back. I finally called a number on a different listing for the same property. The person told me this property had been rented. A few days later Jay called me and asked «did someone from this number call me.» Once i figured out who he was I asked about any other property rentals. he kept cutting me off and would barely allow me to ask the question. Very poor customer service and I will definately not be working with this property management company because of it.

I can assure you, that Jay Arora will be unscrupulous and dirty to those who hire him to rent their property.
I hired A& M to rent my Diamond Bar property for over 2 years. When the renters moved out I was told I had to do a walk thru and submit the list of damages to them. No agent assisted me during this inspection. When I submitted the list of damages they released the remainder of the funds to the tenant (so the check came from A & M). When the tenant disputed the deductions A & M told both of us they no longer «represented» the property so they would not assist either one of us.
We later settled in small claims court, where the former tenant told me Jay Arora had agreed to come to court with her that day against me because she agreed to rent another property from him.
He definitely knows how to work the system and how much he can get away with, shady charges etc, and will leave you high and dry when any real issues present themselves (anything beyond just collecting the monthly rent).
There were also several times the tenants paid rent late which is supposed to incur a fee. I was always told that they gave the tenants a «warning» but I believe they were just pocketing the late fee and telling me they never collected it.
It was definitely a case of live and learn for me so hopefully I can save someone the trouble.

Super helpful and friendly! They’re honest and know what they’re doing. I have always been hesitant to use a property management company but I have no regrets. It’s so much easier this way. I recommend it to anyone who is tired of dealing with their rental properties.