Martin Wayne H, MD

I didn’t really care for him his name was doctor Ortiz he was telling me that I should never take my son to his regular doctor well u need a referral from Ur doctor to see a speacilist he had allergic reaction to some drops my son was telling him he can’t see with or without his glasses and he didn’t want to hear it I would never take my kids back here it was a waste of time to go there it didn’t resolve anything taking him back to his optometrist at chino optometry

This place is a joke! the way it is run is an absolute embarrassment. No one welcomed my parents when they got in nor asked about their appointment or even gave them an acknowledgement… My dad had to personally go up to the staff multiple times to tell them we had an appointment (well considering the area i guess its the norm… so meh whatever… nbd) BUT what really gets me is that no one came and said that there will be an over 2 hour wait or even an apology for the wait. My parents are old and retired! They shouldve offered a reschedule as an alternative but there was none of that… (like SERIOUSLY come on, they must not have learned how to treat the elderly) They really need to learn how to schedule appointments so that they’re not overbooked. The sad thing is we went there 3 times the past 3 months with exactly the same results (you’d think we learn but my dad really needs glasses so I guess 3 times is worth it for him) SO this time we were FINALLY (praise the Lord!) able to see someone… and they told us our insurance covers $ 400 but they still asked us to pay another $ 300… WHAT?! $ 700 FOR ONE PAIR OF GLASSES… Let me repeat that… ONE… PAIR… OF GLASSES… that pair of glasses better come encrusted with gold and an apartment for one month… after this experience they’d have to be saints to endure this torture a fourth time… if i can give negative stars this would be where id give it… im sure the staff are nice and all but this place needs new management and until then we will be taking our gold encrusted and apartment worth of money elsewhere… like costco… i hear their appointments are all on schedule…

If I could give this place 0 stars I would. For the sole reason of the manager DIANA THIERRY. How is she even the manager? She doesn’t do a darn thing and from what I have seen as a by stander she hands off her work to others as frequent as possible. I have witnessed her be extremely rude to the employees as well as patients who are nothing but helpful and nice. One time while my son was having testing done in a room directly behind her desk she was on
and YouTube while the phones were ringing off the hook! She ignored them while the other employees were struggling to keep up with the calls this has happened multiple times as we frequent the office often. What does this lady even do other than take office hours to do all of her personal business? Also I have called to ask for her on more than one occasion and she wasn’t there. And all I could think was this lady sure misses a lot of work! They say to call at 8 and she still isn’t in yet so hmmmm, late as well? Dr. Martin is a good man too bad he has a less then mentionable manager working for him.

I have been seeing Dr. Martin in the Diamond Bar office for 14 years. He has done cataract surgery on both of my eyes. I am retired now and yes it Is a wait to see him but I would not change doctors because of this. He gives you his time, and explains things in detail. I live in La Verne and could go to someone locally but as long as I can drive I will be going to Dr. Martin. I try to arrive a little early because finding a parking spot can be dicey. Dr. Martin is a wonderful and caring doctor, always very professional. When my husband was alive, he always said he didn’t care what insurance we had but he was not giving up Dr. Martin. He is the best!!!

I had been taking both my parents to the Diamond Bar office for years because my mother was happy with Dr. Martin but his staff over books every appointment and I mean every appointment. They don’t care if they have an elderly person waiting over an hour and a half for a scheduled appt. We don’t have anything negative to say about the doctors other then they should be more in control of how their staff treats the patients. I know it’s about how many patients you can see in a day to make money from the insurance but it shouldn’t be at the expense of the patient. I finally changed to Dr. Dudeja in La Habra and we are very happy.

Dr Martin is a charming and professional Doctor. I always enjoy our talks and appreciate his careful diagnoses. The wait is pretty long, usually about an hour or more to get in. This seems like an overbooking problem, but if you’re good, people will wait and wait to see you. If only the waiting room was more comfortable. The onsite optometrist is also very good and I would like to give a special thumbs up to the professional registered optician Hong Tieu, who makes sure you get fitted correctly and gives great advice about the best choices for frames and lenses. I really trust her opinion. Not only is she a sweetheart, she is also incredibly helpful and knowledgeable.

This doctor is great and very patient and caring. He does tend to run a little behind schedule (I think it’s because his office staff is not on top of things) but he is totally worth the time!!!

Just went to Dr. Wayne Martin for the second time and still wasn’t able to see him. The front desk had me wait over an hour and 15 minutes both times and I got frustrated and left. This was all at the Chino office. They schedule you there for certain time and you can be certain you won’t get in there for at least an hour and a half from your scheduled appointment. The front desk doesn’t seem to care whether they’re running behind or not. Twice now I’ve never even seen the doctor. I’ve never been so aggravated. What a waste of my time I will never go back there. customer satisfaction is not very important to them

Dr. Martin is a thorough and honest doctor. His ability to connect with his patients is a well earned reputation. Waiting for a doctor is unpleasant but very common. I would willingly take waiting for a very good doctor rather than getting in quickly with one not as talented. The lack of patience should be considered in the negative reviews. I find it hard to believe you will find a better doctor.

Dr. Martin is the best!!! I worked for an Ophthalmologist 30 years ago and Dr Martin takes the time to listen!!! When it comes to your eyes, if it takes a long time to get into him obviously the patients LOVE HIM!
I went to see Dr Martin when I had shingles in my eye in 2011, 12 weeks before I got married. He was always available when I called and all you people out there that «don’t the the time for your eyes»…YOU NEED TO TAKE «ANOTHER LOOK»!!! I could have gone blind and I was only 47 at the time. AND NO signs of any shingles exists 3 ½ years later!
A BIG 5 STARS TO THE DR. MARTIN AND HIS STAFF!!!

Well yall listen. My father came here for years. Dr did a great surgery on his eyes. He could barely see and now he still wears glasses but he sees clear now.
Great job Dr. Martin and thank you for this.
But folks wait time was not this bad before obamacare. It is wait time just about every doctors office we that father or myself.
I just started going here. They treat me just as nice as they did my father.

Dr Martin is an excellent eye doctor. Very personable and friendly, yet totally professional. I always enjoy our conversations. The office is busy and I have had some long waits, so I think they need better chairs. I also like the optometrist Dr. Nguyen and the technical assistant, Hong. Hong always makes sure I get exactly the glasses I need and can afford with my vision insurance. She is always a pleasure to work with to get all the loose ends tied up.

I’m kind of shocked at the one star reviews. Big deal, so there’s a wait. This happens at all Dr’s offices. I only waited 45 minutes.
The staff was very pleasant, and Dr Martin was awesome. He was thorough and answered all of my questions.

Dr is really nice and knows his stuff but wait time is really ridiculous. Minimum two hour wait!!!

Never coming back! I wanted to leave halfway through my appointment. That’s how bad the service was. The receptionists were not friendly/​accomodating at all. There were probably 4 or 5 of them behind the counter. no smiles at all.
My appointment was at 2pm. I showed up at 145p because I know I’d be filling out paperwork. everyone worked so slow.
I finally got called in a room. the girl did not even introduce herself. The doctor who saw me (McCullen, i believe) did not introduce himself either – just read off from his lab coat. Started throwing acronyms and abbreviations about the test that he was going to do. he didnt even know what they meant. when I asked him what OCT meant.
They dilated my pupils without even telling me! I was so upset.
Dont come to this place if you can avoid it at all cost! ewwww

Horrible place! I had a n appointment at 330 and got seen at 530. The doctors are rude and unprofessional. The waiting room is ugly and outdated with the smells of urine a nd farts… its just horrible! dont go if u can go somewhere else!