Mike Siemsen – State Farm Insurance Agent

They provide timely and professional help. I frequently refer friends to this office and the responses I get are all positive. Thanks, Mike!

Growing up my father was a very successful insurance agent and continued to be my family’s agent until he passed away. I switched over to State Farm after meeting Mike because he demonstrated the same high character traits my father possessed including commitment to family, work ethic, honesty, and patience. Mike made a strong impression with my husband and I and in a short time proved that he’s always a phone call away, regardless of the day or time.

Painless. It’s the easiest way to describe my interactions with Mike. Everything was easy to understand and Mike is very easy to work with. He took the time to work with us and our homeowner’s insurance policy until we got what we wanted.
I feel extremely confident that Mike will take care of me and family if or when we would ever need it.
Thanks Mike!

Mike is great! His staff is warm and friendly. They always go the extra mile and I would highly recommend them to anybody needing insurance services.

I have State Farm insurance a few years I love to use State Farm but this’s a horrible agent I ever met especially the lady call Kelsey Liu. Let’s say what’s happened on me i tried buy a insurance for my family I want but have 3 people in one car they they quote a rate for me the rate not bad then I paid for the insurance after I received the document OMG that only two insurers where is the 3^rd one I tried to contact them Kelsey told she tried to help me save money if I want 3 people have insurance I need to pay $ 200 more that ridiculous. I want to cancel my insurance cause I felt someone trick me she changed the attitude immediately been very rude. And they promised my refund will return 2 – 3 weeks but already over one months I still not receive anything i sent them a lot email no one reply my email I attempted visit their office again. Kelsey saw me she rolled her eyes balls and want me go home to wait for the check refund and I tried to talked to her hope her can help me to check the status. she yelling me want me left the office WTH. I’m very mad and upset. she is a very irresponsible agent. If you want to cancel you insurance you will have the same situation as me. And I still very concern my refund I’m not sure I still can get my refund back: (. I know they will give a very rate at the begin. be careful if you want them be you agent. don’t have the same situation as me. will make you crazy.

I m so sad, I help my bother and my mom to bought the car insurance, and I told them: they ll share one car, please add they both name in the insurance, then they tell us the price around $ 1000，and finally we decided to buy the insurance ! And when we got the receipt and information, they with my mom s name, and they keep telling us is we wanna add my mom name have to add more money, I remember they said add more $ 400…lol!!! At the same time, they tell us, even though with out my mom s name still ll cover, but other agents tell me, if the same address, we live together, the insurance wouldn’t cover And I decided to cancel my insurance… and I want them return the money for us… they tell me will send us by check! And I asked when will u return money for us, and they don’t tell when, and after one month already, my sister go to State Farm… and they don’t even let her inside and talk just leave her outside and tell her so busy, my sister said I can wait… and they let her wait almost 1hour! And just tell her idk what u need to help, and my sister just wanna know when return the money back for us and I can’t believe she yelling her, and tell her I can not help u! My sister tell me her name is Kelsey Liu!!! You can yelling… I m okay! You did it to me before, but u yelling my sister, I’m jj… I m so mad!!!

My bill kept creeping up slowly over the course of 4 months, loyalty discount eh? When I added a new car, I was quoted a price (and was told it would be that exact price the day I activated it) and when my bill showed up, it was considerably more! Then when I finally sold that car and removed it from my insurance, they charged me MORE than it was before! I had to call and get ‘credit’ back as they fought me on just refunding the money. 2 months go by and my insurance goes up 130%! The last straw for them, I called and attempted to cancel my insurance and the lady REFUSED to cancel my insurance unless I got insurance with someone else (which is illegal) so I just went with someone else (wawanesa). When I called back to cancel, she gave me an extremely rude attitude and hung up on me! I will make sure NOBODY ever goes with state scam, EVER!

I’m so glad that I get to meet the people in the office. They are so helpful. The office is very clean.

They are awesome! The people are extremely friendly and helpful. I walked in with nothing in mind. But walk out with all the information I need to buy an insurance: I love this place. They people are just so nice. Highly recommended!!!

Let me start by saying that I was with this office for 10 years before I decided it was time to move on. I was super happy when it was still Patricia Hernandez and I was dealing with Maria Mota. I don’t have any real reason to contact my State Farm agent on a regular basis so everything was fine until I needed to make changes. Once I needed to make changes, that’s when all my troubles started. I thought I was very clear in my requests to Mike, but I guess not because things were being changed differently than what I requested. Mike kept blaming the «billing department». I don’t know what the issue was, but it took 3 months to update my address when I moved last year. That was the start of my troubles and everything went downhill from there. Not to mention the fact that when I would talk to the girls in the office and ask them questions, they didn’t have the answers or their answers conflicted. I have since left this office. My experience was so frustrating that I was planning on leaving State Farm all together. Luckily I found another office recommended by a friend. I’m super happy already and it’s only been a month! I’m movin’ on up!

The staff was friendly and knowledgeable. Joselyn was awesome, answered my questions thoroughly and honestly. She was assertive communicating information I needed to make a sound decision.
The atmosphere was incredible. I felt like a member of the family at their office.

Mike and the group are AWESOME! I honestly did not know that they offer a credit card for students… I was approved! Thanks gang!

This is an update, although in the past they have been on top of their business. They have become unprofessional to me. One person tells me she can get my payment lower if I report my odometer and here we are 4 months later FOUR months later and they inform me they can’t do it? And all I’m being fed is bs excuses. Id rather pay a little more to have insurance with a company who actually cares. When this state farm first gained my business they were so helpful. Since jun left what happened?

The agent who helped me was JOSELYN CRUZ. She is extremely friendly, knowledgeable and helpful.
I am a first time buyer and guided the whole way through this crazy process of application online with such care and professionalism. I appreciated the fact that she took the time to answer all my insurance questions and concerns, a qualities that I never expected.
Overall great customer service and experience. I definitely highly recommend JOSELYN CRUZ and the other agents from this location who is willing to help you for all your insurance needs!

Came in today with my fiancé to find out quotes… left with insurance… great staff and very friendly as well and funny (Jocelyn) Mike was awesome and very helpful… glad we came and don’t plan on leaving them anytime soon.
Like a good neighbor STATE FARM is there…
Fiancé is mad cuz Mike didn’t show up

Definitely my favorite insurance agent we ever had! Mike and his staff are very helpful, nice and knowledgeable! We could save a lot of money because of their great advice! The most important reason we chose him is we can trust him 100%!

Definitely 5 star service! Knowledgeable staff, mike and his team treat u the right way!

I’ve seen many commercials about State Farm boasting about their customer service, and I now know how true that is. Mike and his staff are extremely kind and helpful. They truly want to find you the best deals around as well as care for you personally.
I’ve spoke with each staff member personally and they are all so genuine and easy to talk to! Mike is awesome as well. He makes you feel like family, professional at the same time, and wants to help you save money. What more could you want?
If you’re looking for insurance products, be sure to stop by!

It’s been a couple of years since I switched car insurance from another company (who shall not be named!) to State Farm with Mike Siemsen after he was referred to me by a family member.
I have since added coverage, including renters and article insurance (engagement ring), and guess what … I’m getting huge discounts for multiple policies!
Aside from being very competitive to earn my business, Mike’s entire staff has been really pleasant to deal with!
I’ve recently worked with Melissa who is extremely nice and helpful. In fact, when she learned that I was getting married she offered some tips and resources to help me with the wedding process! Seriously, who the heck does that unless they genuinely care about helping people.
Great staff and great service. Props to this State Farm team.

My fiancé transferred his policies from NorCal to Mike’s office when he moved down to Diamond Bar. With all the agents in the area, I asked my fiancé, «Why Mike?», and he said that he really liked his personality on the phone – funny, down to earth, easy going, straight forward. When we met Mike in person, I understood right away why my fiancé chose him.
As we made a few trips to the office to discuss my fiancé’s policies, Mike was great at helping us better understand what exactly our coverages were – auto, renters, and the life policies. Everything!
A few weeks later, I returned to Mike and bought my own life insurance policy. I’m a visual learner, and he was patient as I asked question after question; he would draw things out to help me better understand what I was getting myself into, and I felt comfortable making these kinds of financial decisions with him.
I love going into the office! Mike’s great, the staff is great, and they really make you feel cared for.