H&R Block

So I’m not sure if I was an anomaly or if H and R Block is always way over priced. We usually use TurboTax but the numbers seemed off this year so we wanted a «specialist» to affirm we owed the amount we did.
For the most part I think this review is geared towards H&R Block and not the individuals at the Dixon location. The staff was friendly enough. My only qualm with the staff is that they basically tried to hide how much I owed until the very end of my second visit. The $ 512 cost to file taxes was totally brushed over.
This is by far the most I’ve ever been quoted for a tax return.
2013 — Private CPA with great service $ 211
2014 — TurboTax Online $ 40
2015 — H&R Block in Dixon in Person: $ 512. Ultimately chose to do TurboTax.
Needless to say I ultimately refused to pay the absurd cost and did TurboTax on my own for a little over $ 100 dollars. And I received almost $ 200 more back than when H&R Block had completed the work. Total additional money in my pocket for not using their live services ~$ 600.

One of the worst experiences of my life! The customer service from the representatives was okay. However they did not take care of me like they should have. So when I call to ask for a refund I get told I have to talk to a manager. I called on a Wednesday and did not get a call back until Saturday. On top of that the manager, Mina, was extremely rude and would not let me finish a question with out giving me a wrong answer. Finally I get fed up and asked her if she was going to help me or not. She challenged me and raised her voice at me. Being a manager, that is horrible customer service and I’m surprised she holds that position. I will never use an H&R BLOCK again and I encourage all of you to do the same and take your business elsewhere.