Sentry Auto Group

I can’t recommend this place for repairs, too expensive and they don’t respect their product. My mercury grand marquis started making a very loud noise from the engine one night as I headed out. I drove it there and dropped it off so they could check it out the next day. I got a call in the morning and was told it would cost me $ 150 for them to even look at it and regardless of what they find, that $ 150 would not go towards the repairs, it was a charge just to check the car. We aren’t talking diagnostics, just for the mechanic to open the hood and check it out. That’s outrageous. When I said that the response I got was welcome to Massachusetts. Most Mass shops don’t do that. Then I was told it wasn’t even worth checking out because it had high miles. That’s for me to decide. I took it elsewhere, turns out a spark plug had popped out and stripped threads. $ 300 and I was back in business. Many years earlier I I had a Lincoln that I took there (like 20 years ago), it needed a hose replaced. The car was 5 years old. They did not have the hose and said they’d need to order it and it would be a week. I was shocked and said really? The guy replied yeah are you kidding this car is 5 years old, it’s ancient. That’s outrageous. I went across the street to a parts supplier, bought the hose for under $ 20 and changed it myself.

I purchased both my vehicles from Sentry in Dorchester and I’ve had nothing but good things to say about this business. The sales people are very accommodating. The service department goes above and beyond to make sure my vehicles are in tip top shape. My service visits always end with a complimentary car wash, which I love! Dottie always follows up my visits with a phone call to check that everything is perfect. I’m very happy with Sentry and will continue to do business there.

I contacted Sentry by filling out exactly what I want on the Ford Web site, and Sentry is «my local dealer» that Ford forwarded it to. I read reviews here and at other sites, and my boyfriend uses them for his Explorer, and was looking forward to a positive experience.
I must say, they don’t want to sell me a car! Maybe when they emailed me, I responded with questions prefaced with I’m looking at buying in the next few months, so they aren’t taking me seriously. Or maybe the business is still face-​to-​face. But do I really have to waste my time for a basic answer to «I filled out the form and you don’t have my specifications on the lot, what’s the timeline and extra cost of ordering?»
Also, on that form, I *HAD* to give a phone number. In the notes section, I wrote no called please and received 3 calls.
Overall, they didn’t follow instructions, and won’t email back with basic answers — it’s been a week since initial contact. I think I’m going elsewhere, since they don’t want my money. Too bad — I would be an easy sell, I know I want to buy the car, know exactly what I want with it, and (will) have a sizable down payment!