AutoZone

I had an unexpectedly great experience here a couple weeks back. I needed to get a new battery for my key and the sales guy not only had the battery for me so fast — but he also switched it out while standing there. THANK YOU THANK YOU THANK YOU! Couldn’t believe how easy and pleasant he made that for me!

The guy who oh so reluctantly helped me with a simple bulb replacement on my car, didn’t speak very much, and was very seemingly annoyed to be at work that day. He also rung something up without me wanting it. He said I need to have it, rung it up, and told me the total. Luckily it wasn’t expensive. Usually people SUGGEST a product then let the customer decide if they want it or not. Nope. Not here. Anyway, he sold me the bulb and I asked if he could help put it back in since I had no idea how he took it out. He just almost couldn’t be bothered. There was no one else around for customers anyway so that wasn’t an issue. Anyway, this isn’t the first time service has absolutely sucked here and I do try to avoid going here but I was passing by and wanted this bulb changed. I definitely will never go back. It’s got the worst service around as far as autozones go.

All 5 stars belong to an employee at Autozone. I know nothing about cars. My check engine light was flashing on and off. I stopped by a week ago and Celestine was AWESOME. She used the diagnostic machine to help me determine what was going on with my car. Although, it was a severe issue, her professionalism put me at ease. She wanted me to be knowledgeable prior to going to auto repair shop. The dealer diagnostic was similar. I would definitely visit this place again.

Very helpful. I’m not at all knowledgable of car related issues & went there for help. I asked a whole lot of questions and they was very patient & attentive to me & my cars needs. He showed me what to do & had a lot of recommendations on what I should/​should not do. It’s only a 4 star & not 5 because they’re a little pricey, BUT other than that, it’s great

Very helpful. I am not very knowledgeable of car related issues. I asked a question and he showed me what to get, the pro/​cons of using these products.
I am a fan of this place.

I’ve been fixing cars for decades. I’ve seen good help and bad help and people who don’t know what they are talking about but sound like they do.
The good: The ladies there are very helpful. One gave me a free packet of anti-​seize for bolt threads because they didn’t have a can of it to sell.
The bad: A manager? there, guy about 50 with gray hair told me I couldn’t take apart a plastic bearing and that I needed to buy a NEW one. Really? I took the bearing apart myself because I wanted to grease it. Don’t tell me it is ‘not supposed to come apart’ when in fact it is and it does. I greased it, put it back in, and it works just fine. Saved myself $ 66 instead of listening to that genius. He sure sounded like he KNEW what he was talking about too.
UPDATE
My bearing still works fine. Again I saved $ 66. Be careful who you listen to. Get a second opinion somewhere else. I know General Auto on Washington St in Quincy has knowledgeable people.
Update New Experience October 2012
I got a warning light on my car and had a guy check it. He copied the code correctly
on the paper but input it wrong on the computer — I watched him– it came up with a totally different part. I corrected him and he put in the right code. Then he starts telling me about $ 100 part it «probably» is and then tells me to buy some fuel cleaner because that will help. I actually just wanted to verify the code and I found that I just needed to CLEAN a sensor not buy a new $ 100 one or buy useless fuel cleaner. Geez, good thing I know what I’m doing.