Verizon

Review Update: 3+ years later, after visits to other Metropolitan Boston Verizon Wireless stores — this store is still the best. They are my «go to» people for advice on buying new devices, or providing back-​up IT /​tech know-​how when my own efforts fall short. They have never steered me wrong, and more importantly, they have never given me incorrect information, technical or otherwise. Much appreciation to Dale, Russell, Tara, Nazareth and the whole team, thank you! You all are gems.

What a great experience! You sign in when you get there and the wait time is very accurate.
Once it was my turn, I met with Eric who spent, literally, 45 – 60 uninterrupted minutes walking me through everything I needed to do. I was having some difficulty switching my phone over and backing it up so that I could trade it in, etc… He was so incredibly patient and waited with me the entire time. He also hooked me up with some amazing discounts I didn’t know I was eligible for.
What a great customer service representative! Will forever go to this Verizon for as long as I am with the service.
As an FYI, you should back up your phone prior to going to Verizon to cut down on your wait time!

Of all the times I’ve came here and needed help with my phone issues, Russell has always been helpful and addressed all my problems, he always looks for the best alternative that suites me and knows how important my phone is to me. He manages to get my phone fixed or replaced at a timely manner. Thanks again for great service Russell. I’m a Happy customer :)

Great experience every time I go. Mike with the big beard is very knowledgable and through. Joel is also helpful.

I’ve been coming here for several years now for my phone issues, upgrades and payments. All the staff here are super friendly and take their time with anything you need. I have to point out one particular person, Russell! He has the best customer service skills one can ask for. He is the sweetest person you can come across. He is very thorough on helping you with any questions you might have. He makes sure he provides you with nothing but the best when it comes to one on one attention. Check this place out and def ask for Russ! He rocks!!!

If the customer service I received is any indication of how my actual phone service will be, I will stay wit Verizon FOREVER!
Before I went to this store, I called ahead. I had to switch my cell phone carrier because I went through hell with my last. I spoke to Mike and he told me to come in.
Long story short, Mike was phenomenal. Matter of fact, the energy of all of the reps was great, definitely got a good vibe from them all.
Mike was so incredibly patient with me, and he helped me through it all. I was so frustrated and upset about the poor service I received from my last carrier, and he just put me at ease. He set me up with everything I needed and set me up with the perfect plan for my family. Didn’t try to push products on me, I just can’t explain how refreshing my experience was. And I was only purchasing cell phones!
I wish I could give this store five MORE stars… this is actually the *first* time I’m waiting on a company to call with about a survey so I can tell them how wonderful their reps are! Lol… I’m so serious though!
I highly recommend this place right here.

Super helpful and fast. Went above and beyond to help. Dale and Russell were professional, funny, and friendly. Best experience at a Verizon store in a long time — maybe ever.

I am shocking myself by giving a Verizon store 5 stars but there it is.
Although this isn’t the closest Verizon to my home it was the most convenient given my travels the other day. I decided to go in with my new iPhone 6 Plus to get some help with setting it up, canceling my old phone, buying a new case and screen protector and changing my plan a bit.
Imagine my surprise when upon walking in here I found it virtually empty.
I received a prompt welcome from the greeter at the door who took my name and within 5 minutes I was being helped. I am used to long and bothersome waits at Verizon and often not the best service.
I was very fortunate to have been helped by Mike M., who as his business card says, is a «Solutions Specialist». He certainly had all the solutions and answers for my many questions.
Although the iPhone 6 Plus comes with directions to set it up oneself, in my opinion it’s not as intuitive a process as it might be, at least not for me. So I was very, very appreciative of all the help I got from Mike. He was patient, knowledgeable, had a nice sense of humor and knew his stuff.
I am all set to go with my new phone and all is well. I’m grateful for how painless this whole procedure was and I would even say pleasant. I will most certainly make the drive back to this particular Verizon outlet the next time I need something. The one closer to my home is generally a nightmare. I plan to call Mr. M’s supervisor to let him know what a gem of an employee he has.
And as an aside, I am loving my iPhone 6 Plus too.

The pros: Jeffrey! He is a great sales rep. He gives honest and insightful advice and is a genuinely nice guy.
The cons: Sometimes a long wait, and not all the managers are helpful.

Why don’t you have wifi in the store? Am I the only one who has noticed that every Verizon store has a waiting list? So, why not have wifi for people who don’t have service (gee, could that be why they are in your store to begin with?) to use while they wait?
And the reason I was given was priceless. ‘Well, it slows things down’. What? McDonalds has wifi, Starbucks has wifi, Staples has wifi, many public buildings, hospitals, schools. Guess what all these places ARE NOT.. They are not the biggest wireless provider in the country. Wire up some wifi in your retail locations Verizon. I mean really.