CVS Pharmacy

If I could give this store a minus 100 I would!!!
I am in this poor excuse of a store standing in line and I looked down to grab something when I look back up these is a large black male standing in front of me. He basically cut into line. I proceed to tell him that there is a line and its behind me. He then starts with a complete psychotic attitude and is screaming that he simply walked outside and now he has the right to cut back into line… Ummm no I don’t thinks so. He is in full battle mode saying my momma this and that how he had her last night etc etc blah blah… I then look to the cashier whom I would have thought by now would have the brains or sense to either ask him to leave or tell him to calm down. Neither happened. The psycho then says he’s out of there but let’s me know he will be «Waiting outside «for me! Oh ok by this point I already called 911 because this store has the most inadequate bunch of workers I have ever had the misfortune of dealing with. I will be calling Corporate to put a major complaint in since they failed to come to an aid of a small framed lady that was being threatened by a large black male!

Yahaira is super niceactually they all are!
I just happened to go and well remembered her name.

Called to check on a prescription and the pharmacist was so damn rude on the phone I wasn’t being difficult and I just asked for help on some type of medication to use in the mean time and she was so mean and bitchy.

I ordered pictures from
, I gave them time so that they can print them, deliver them. I was told it would be up to six business, it’s now three weeks and the employees couldn’t find anything. This place is useless.

My 5 month old daughter was diagnosed with an Upper Respiratory Infection on 5÷22÷15 warranting the use of an Oral Amoxicillin (pink medication). Upon administering the 3^rd dose I noticed small black specks I the medicine. I immediately called CVS Pharmacy #3986 of Downey, Ca. I spoke to a pharmacists by the name of Joann who informed me to bring in the medication. Upon arriving at CVS Pharmacy, I was immediately greeted by Joann informing her I had called earlier in regards to the medicine. Our conversation then began, I handed her the medicine she input info into the computer and printed a new phamphlet of information given to customers picking up meds. She then handed me the medication and said she can’t take it and she said there was nothing she could do besides fill my prescription again. She then explained that she checked the Fill tank (water resiviour) and discovered it had something in it. I responded with «So you did see the black particles», to which Joann replied «yes». I then asked if she would be notifying the other customers and replacing their meds, she said no that is something that they do not do. I was then irritated and said u mean to tell me that you will not notify your customers knowing that they could potentially have contaminated medication… again the response was no. She began to tell me that the tank was checked by her on Thursday and everything was fine. I then asked who was in charge and she gave me the name of the manager (Astick Patel) and informed me that he would not be in until Tuesday 5÷26÷15. She then said it would just be one minute to get my NEW prescription ready… my response was that I didn’t want any medication that would be dispensed from a contaminated machine, Joann then explained that due to contamination she would now dispense the water manually. I said ok and waited a minute or two she handed me the new medication and that was all. My concern regarding my 5 month old having taken two doses of this medication along with any other customer and the pharmacy having chose to disregard this matter and not contact anyone has left me in aw. I’m truly disgusted with their honesty and integrity. I hope that someone take a step to analyze these machines being used to dispense «sterile water». Some how I doubt I’m the only person that has noticed. Fortunately my daughter has a mother who is just a little bit more obsessed with what is going inside her body.
Ps…A «no star» option should be available. I have also sent complaints to the FDA AND BOARD OF PHARMACY. I think I would have been a little more understanding if they would have recalled the medicines issued by their water dispensing reservoir used in mixing medications.

This pharmacy has been good to me. I’ve been coming here for years and the customer service is good and they take care of me. What else can you ask for?

Slow slow slow. Only one person work register. Waited 25 mins to purchase. Manger Andrew walking around looking at everyone

I’ve been coming to this cvs for a few years now and I’ve never had any complains. It’s about time I write a review! The workers are extremely helpful: they help me look for chalk, pick out my eyeliner, and always offer to carry my water bottles to my car. There is magic to be found in every aisle of this Downey cvs. I swear I saw one of the staff members turn into a unicorn once. I will never shop anywhere else again. :]

I have stopped shopping at this cvs and now go to the one a few blocks away. I tend to shop during later hours of the day and almost every single time I have received rude service from all employees at the front. They all seem really upset. I have, however, noticed a pattern. When the thin Asian manager is working, all of the employees there are really angry for some reason. When he is not there I actually see the employees smiling and greeting the customers. I’d rather shop in a store where I don’t seem like a bother to the employees. The cvs a few blocks down the street on firestone is bigger and employees are nicer.

Last December, I purchased a bottle of Spanish cologne and a body powder. Once used I noticed I might have an allergic reaction and took the cologne back, and the powder had never been opened.
I explained to the cashier a Hispanic young lady with long hair, that I no longer had the credit card and that it had been stolen. I also explained to her that I had my identification on me, and that store credit would be just fine.
Immediately, a lady on the adjacent register, ELIDA ALDANA, claimed to be the manager, and absolutely refused to give me a credit. She strictly said that it was her discretion and that she was not going to exchange the product at all. I explained to her the circumstances, that I was allergic to the product, and that the other item was unopened. She rudely and standoffish refused to even hear me. I asked for her manager’s name, and explained to her that she was willing to lose a faithful customer to a 20.00 return, and she said that this was my choice, and that there was no one above her that could override her decision.
I asked her to give me her name and she said «Lida». She refused to call the 800 number for me and was reluctant to giving me customer service information or the name of the area manager. I went back to my car and contacted CVS corporate office. I was on hold for at least 20 minutes and bounced back and forth until finally I was able to reach someone.
Customer Service took down the incident report, and agreed that this was unacceptable business practice. They contacted the CVS branch and spoke to ELIDA ALDANA. Two days later, MS. ALDANA CALLED ME. Still rude and unapologetic. She explained that it is her discretion to take or not items back. Regardless of store policy she exercised the right to accept or reject a return. She further stated that she would do me the «FAVOR» of taking the return. Again, she was still rude and uncaring. I tried to tell her about her poor business sense and I tried to make her see that this was plain wrong on her part that due to her lack of common sense I now had to drive back to chase a 20.00 return that could have easily been handled on the spot. She refused to hear me out and said I could bring the stuff back if I wanted to. She explained that corporate asked her to call me back so she was calling me back however she was not remorseful of her behavior.
Corporate office, never had MS. ALDANA’S MANAGER CALL ME. I am now a Walgreen customer and the items were taken back at another local CVS.
Shame on you CVS for handling this issue so very poorly. Ms. Aldana, you do not sound like someone that takes pride in customer service and I don’t know how you landed that job. If all CVS managers were like yourself, there would not be a CVS. Remember it is faithful customers that keep the doors to your store open. Also, there is another CVS a few blocks west of your location, not to mention the SAVON and WALGREEN competitors within blocks from your location.
Good luck to you. Horrible business ethics, you put CVS to shame.

Terrible service

I went here few days ago to get my prescription. The lovely lady in the pharnacy Joanna, said she will get me my medication in 20 minutes. But guess what?!! I got my medication in 15. Minutes. They have the best and fastest pharmacy in downey. Aldo and John in the pharmacy are pretty cool too.

I have been a regular customer of this CVS Pharmacy for about 15 years now. I visit there pharmacy every other week to fill my prescriptions. The staff is extremely professional, courteous, and friendly. They always do whatever they can to help get your prescriptions filled in a timely manner, plus they offer a service called «Readyfill» that automatically fills those important prescriptions that you don’t want to forget about. Once filled, their system will send you a text message to let you know that your order is ready for pickup.
They have very good people that work in their pharmacy. Thanks to Aldo, John, Joanna, Amy, The Pharmacy Manager Mr. Patel, and everyone else who has helped me throughout the years. You are all wonderful and good people and your hard work deserves to be rewarded! Everyone on Unilocal needs to know that you are the best pharmacy staff in all of Southern California!
Their non-​pharmacy staff is great too. The assistant manager, Martin, is always very helpful. The cashiers are always very friendly, and yes while it does tend to get busy there, the staff is always cool under pressure while getting everyone checked out in a timely, efficient manner.

The pharmacy has a the best service. They do everything according to procedures. Even though it takes a while, they make sure they accommodate you.

I tried coming here at 11pm one night. I guess thats to late. Kinda disappointing. Came in here for energy drinks the next day and they didnt have much of a selection. 2 strikes guys, ill give you 3 stars for averageness

The young people working there are quite nice and helpful, however the older people, 40 and up, seem to be projecting whatever disappointment in their life is the most painful at the time and forgetting that this is their chosen job and must be courteous. They are visibly upset, they don’t know their store policy when it comes to returns exchanges or coupons, so make sure you walk in there with a copy of their corporate policy if you’re doing anything other than buying a stick of gum.

Checking out at the front desk, there was a lady in her early 40’s with glasses that gave horrible customer service. She must have been a manager. She didn’t even thank me or my daughter for her purchase! She was very snotty as well with her tone of voice. The younger people that work or worked there were quite helpful and nice, but this manager /​cashier makes me decide to visit the CVS which is further away, because the cashiers /​staff are friendlier at that one. They really need to consider what she is doing to that store’s business. Now mind you, CVS Corporate if you read this, there is an older lady with silver hair, and she’s usually quite helpful, so don’t get the two confused. There are also younger people there who are quite helpful and friendly. The store general manager is quite helpful as well.