Enterprise Rent-A-Car

Customer service was good. But I’m mad that I had to pay close to 150.00 to rent a car for three days when I booked it online it said 106.00 «including taxes and other fees». I paid it because I needed a car but don’t be shady about what your customers are going to pay

This place is so unprofessional the service sucks big time. I rented a car from this location and only had it for a day when I returned it back these people said their was damage to the car. I didn’t hit anything nor did anyone hit me. Someone called my phone and was very rude to me. I wouldn’t recommend this place to anyone.

Best place to rent a car. great customer service.
In & out in 15min or less. Great job guys

Very helpful folks at this location. I highly recommend this establishment. I did some research this time before renting a vehicle after a bad experience at a nearby H***Z. So glad I used Unilocal first, didn’t steer me wrong. Thank you everybody at Enterprise Downey!

I’ve rented a car from enterprise three times. Twice from this location, since prices are cheaper than the Pico location
First of all before going to the enterprise location for the first time (in Pico Rivers) I checked prices online. The price to rent a midsize car for the weekend was $ 18 per day, ONLINE. I wanted to know exactly how the cars looked. So i went to the location before booking. Their price for each day was $ 40. Ha! I peaced out of there as fast as I could and booked online.
When going to pick up the car you will need your driver’s license and credit card. Get a credit card the debit card hassle is just not worth it. A hold will be put in your card this varies. So don’t think your hold will be the same as someone else’s.
You can add another driver free of charge.
The only issue I have is that today when checking out the truck we were told to look for scratches. So we did. There was nothing major. Then when we return the car we got asked about a dent. Uh no, we didnt do it. Doesn’t matter, a report will be written up. Hmm we got the insurance so we were good But if we wouldn’t have gotten it, I could only imagine how much crap we would have gotten for a dent we didn’t cause. Next, time I’m having them write EVERYTHING that I see wrong with the car. Just thought you should know if you plan on renting and not getting insured. Have them write EVERYTHING, even if it’s small better safe than sorry.
Regarding how much the tank is fill up, No Enterprise does not give you free gas. Whatever amount is in the tank when you leave with that car, is the same amount that should be in it when you drive back in. Pp

I hate writing bad reviews. BUT… So, my bestfriend and I rented a convertible online. My bestfriend called the morning of to see if she could pick up the car earlier. They inform her they do not carry convertibles at this location but they have a mustang. Ok? So, when you are renting something don’t expect it!
So, they say the supervisor will call. She calls and says they will check 7 other locations for a convertible. Great. Well, nobody has one. OK??? So, we opt for the mustang because we had plans to go to Palm Springs for our birthday.
Pick up the car and it only has a quarter tank of gas. And the remote key fob doesn’t even work. Although they said it was working. Clearly it is not.
All in all I would just go through another rental company. Or through LAX. This location is a headache and disappointment. Birthday trip ruined. Thanks enterprise. Will NOT BE USING YOU EVER AGAIN.

Been here a couple of times and the service is pretty quick. The vehicle is ready, inspection doesn’t take too long and your on your way to your destination.
I feel returning the rental is even faster. Your in and out.
I prefer enterprise because of the weekend rental deals and unlimited miles.
I haven’t used their service to pick me up but will consider that in the future.
Note:
–there is a $ 300 hold on your CC
–All drivers must be present to add on insurance

They do the bait and switch. The customer service was terrible. AND, if I could give them a –5 star rating I would!

If I can give them a ZERO star I would… But factually, it’s not possible. So, made a reservation a few days ago to pick up a rental car at noon today at this location. The email confirmation indicated to pick up the car at noon. However, last night I had a late dinner and got food poison. I woke up feeling really, really bad. Long story short, I had my BF miss another appt and drive me to this location. When we arrived it was literally 12:02 noon time and the blonde lady was closing the main gate. I told her I had a reservation at noon and she said, «we close at noon but l will talk to the manger… She left me outside standing for about 5 minutes. She didn’t come out so I won’t inside and she and the so called «manager» we’re talking. I explained the situation and indicated look, don’t u have a couple of minutes grace period, I really need this car. The magnet said, «no sorry we can’t help u bc we are already closed» Honestly, this by far had been the worst experiences. I will contact Head Quarters first thing in Monday morning. Now, I don’t have a car to go visit my family for Easter :(there was no customer service whatsoever. If u had to pick up the car way before noon then should’ve indicated this in the email. I will NEVER again use them and will tell ALL my friends/​and family my horrible experience.

I gots to say I will always come back to this enterprise. Every time I’m in need if a vehicle I go to this location because of the great staff, cars and service they have. As I have said before. This time I had a great experience with Eddie. He got me rolling as fast as possible. Can’t forget Alix. The mngr :) Great people I tell ya ! Since I have a 5 month baby things get a lil frustrating when things don’t turn out the right way. But in this case. Everything turned out excellent. Eddie even helped me take out my stroller and infant car seat base. It was so much help and I appreciate it. Now let me tell u ‚! They were busy. But that didn’t change there great service whatsoever. Keep it up guys !

What can I say, you know you are going to have great customer service the minute you hang up the phone after making a car reservation and all going better than expected…
After being online for hours and trying to figure out what car to rent, what company to use, what company had great reviews in customer service, Enterprise was the one. Ben made my car reservation over the phone a very easy one. He was very helpful, courteous and patient.
When I walked into the store on the day of my reservation, there were nothing but smiles and good mornings. Eddie Gonzalez was the one who made sure my family and I were all taken care of. He went above and beyond of what I expected from the company. He made our car rental experience, a great one.
He made sure the car we got was in tip-​top shape. The one we got had a «Service Car» light on, he immediately asked if there was another rental coming, since we couldn’t leave in that one. He would’ve driven us to another location to pick one up. Luckily there was one coming in.
As soon as the car arrived, like 10 mins later, he checked that everything was fine, sent it to get washed, and sent us on our way home. Thank you Eddie and Enterprise for making this car rental an easy and pleasurable experience. We will definitely come here again and make sure we send our loved ones your way. :)

The most helpful rental car place in the city of downey!
Eddie Gonzalez helped me with renting my last minute car and he was so professional, helpful and polite. I was having horrible day because no other car rental had a car available. However, Eddie went above and beyond to make a car available, so I can spend Thanksgiving weekend with Family in Neveda! Thanks!

I received EXCELLENT SERVICE
I spoke to Ethan on the phone and went right in
He directed me to Eddie who gave me attention and care. He was friendly. He told me what was available and gave me the option to chose what worked best for me. All in all, I’m glad i chose the full insurance package because it was reasonable and u never know what might happen.
We got in and out in around 15 min and were on our way to our event in San Diego! The car he suggested was very clean and rode smooth
I will be coming back!
Thank you Eddie, Ethan and Enterprise
Happy Customer

Avoid this Enterprise Location People! I don’t know if they get commission for Adding extra services but they added them without my consent and Worst the manager was smug about it when I called them on it.
I rented the car for three days for what should have been about $ 76 only to return it and get billed an extra $ 36 for OPTIONAL coverages that were not offered to me on the day of rental.
I was one of the last customers to leave the location that day and I called them as soon as I skimmed through the receipt. I was left on hold and disconnected. I had to wait until Monday to call them back. After explaining he situation to Alex the «manager» he wasn’t trying to hear it. He told me there was nothing he could do and gave me his Regional Manager’s name and number. I left him a voicemail and filed one of two complaints with the Enterprise Corporation.
It’s not about the $ 36, it’s about the principal and my rights that have been violated. When you hand over your bank card and they swipe away the money that you’ve worked hard for for forty plus hours a week You deserve to be Handled With Care. Hopefully my review will steer some of you in a better direction. I’ll take my business elsewhere from now on.

When I first rented my car from Enterprise, I had the worst customer service ever. When I returned the car, I had the best customer service experience ever. The teller new I was over charged for the insurance and she waived all the other extra insurance that I didn’t request and didn’t need. I always get the insurance that allows me to walk away from the rental without consequence. The clerk had me pay for that only. Her customer service was excellent and I appreciate great customer service from the only rental car company I rent from. By the way, I have another reservation after Christmas. I hope I receive the same great service.

I rented a car for the first time. It wasn’t as bad as I thought. I was having trouble pulling out a billing address of my phone not knowing I needed to present one, but Danielle was very patient. She’s also a team player in the company, eagerly asking one of her co-​workers, Ethan, some help if she needed to. I enjoyed my car for a couple of days, and when I realized I had to extend I just walked in, asked Ethan for an extension and 10 seconds later it was all good. Amazing service, very friendly! Danielle and Ethan are very friendly and professional :)

I was honestly having the worst day of my life. I had to drop off my car to get the check engine light taken care of and then decided to walk to this store. I didn’t go online to get a deal since I thought they have cars available, I’m pretty sure they’ll give me the deals online even though I’m a walk in. I mean, I’ve had nothing but great service from the other Enterprise branch in Pico.
Well. I got ripped off. Got charged more than what was offered online. I am not good at confrontations so I had to ask Au89 to deal with them for me on the phone. He politely asked for an explanation why I can’t get the deal online. Long story short, the manager (a tall, heavy set, young white guy) didn’t wanna help at all. Told us that if I was happy with service from their other store to just drop off the car and rent from the other branch instead. Okaay. That is excellent customer service. So, I said, «I’ll drop it off as long as I get full credit.» This was within 20 minutes of me taking the car, by the way. He says, nope. You don’t get credit, you drop off the car, and go wherever you wanna go.
Sigh. Amazingly, it seems like some people don’t need a brain to function. Who would wanna pay for a whole day’s worth of service but actually just use the car for 20 minutes? Well, they ended up offering $ 5 more discount from what was originally priced for me. At that point, I just wanted it over with.
This is by far the worst Enterprise to go. Not going back.
Oh and congratulations, Enterprise Downey, for being my 210^th review.

2^nd time here and I love the customer service. They’re all really polite and friendly. Makes me smile when I get great service like this :)

The 5 star service was for I believe her name is Mel. She was wonderful. Very helpful and nice. Service was quick and easy. All the staff had smiles on their faces and they seemed truly concerned when I came in to pick up my rental after my car was totaled out by a guy who wasn’t paying attention and ran a red light. They even called to make sure the car was running ok. The Hyundai Sonata isn’t a car I would ever purchase but it got me to work and home until I was able to purchase another Infiniti.

I use Unilocal to research pretty much everything, but when I LOG IN, it’s because I’m either incredibly angry or over the moon. Guess which type of review THIS is.
Disclaimer: I fully admit that I am a moron for forgetting to account for the fact that my most very special appointment fell on a holiday weekend. Thus, I did not have a reservation, but in the grand scheme of things that is hardly the point.
I had the great pleasure of stopping in at 8702 Firestone about 15 minutes before closing, and fairly frantic. One gent was on the phone assisting someone while another customer patiently waited for him to finish, only to discover that he was at the wrong location.
You see, some genius decided to put TWO separate branched on a main road, so if you’re in a hurry, there’s a good chance you were right about the location you wanted, but then you see the other and think, «Oh wow, when did they move? I’d better turn around!» Given this little tidbit, about half their customers end up going to the wrong place like my friend, the confused gentleman.
I never actually expected a car to be available in my circumstances, but since the agent acknowledged there indeed was a branch a few blocks up, I politely asked if he could call ahead with his magic inter-​branch speed dial and see if they still had any last minute availability. He gives me a confused look so I ask again. He begins talking to his co-​worker. I then asked him to give ME the number and he obliged. Of course when I dial in via cell on my sprint out the door, I get a busy signal.
So I high-​tail it in my pickup on the quest for a sedan at 7651 Firestone, so grateful they are still open, only to find there is a minimum credit card auth which would not normally have been a problem only I had balances split across my two cards and this would not do. No prob, I think to myself, I have debit! They’ll just do the quick and dirty credit check like Avis and I’ll be on my way…
NO? NO!
They want the driver’s license AND 2 paystubs AND some utility bills AND the list goes on. I don’t just carry that stuff around with me ya know. At Avis, you know how they check your identity? With your DL!!! That’s it! Just swipe, confirm, and take the keys. If it’s anywhere on the website, it’s not in plain view.
Enterprise should really change their slogan to: «Enterprise…we’ll make life harder.»
Usually I worry about writing negative reviews due to potential backlash, but since I will never in my life utilize the services of Enterprise again, I’m not worried. I’m sure they have enough corporate business to offset this sad little review anyhow.
Signed,
Not losing sleep over Enterprise