Hertz Rent A Car

Considering how hectic and busy it can get at a car rental, they performed at their best, ensuring me customer satisfaction, even on a busy Friday.

Where do I begin… I went to the Downey, CA Hertz for a full-​size car to replace my car while it was being repaired. I was given a fantastic price.
The initial car that I was given was a Chrysler 200. The car was not good but not bad. I went back a few days later and wanted to change it to an Altima. I was advised to return the following day and they would have one available. I went back the following day.
WHAT COULD GO WRONG???
I went back the following day. You would think the car would be waiting for me. NO WAY. I was advised that I would need to drive over to the Cerritos Hertz and one would be waiting for me.
I drove over to the Cerritos Hertz. I was told they will have one in about 90 min as they had none in stock. I advised the staff that Downey Hertz just called and they told Downey Hertz that they did have a car available. I was told an ALTIMA would be waiting for me. I went back 90 minutes later. When I arrived back to the Hertz Cerritos, I was told that they promised the car to someone else. They told me they will have one in 45 min. I went to Chick-​Fil-​A for lunch. When I arrived back, they had the car waiting with a full take of gas. The car had a navigation device in the car that was not working. The car was dirty.
I returned the car back to the Downey Hertz. I had to wait for 45 min as they only have 2 staff working. The staff no nothing about customer service. I think they have a motto «let the customer wait».
I was listening to the sales people at the Downey Hertz, They use scare tactics when selling the insurance package they have. The insurance is 11.00 per day. The staff members are friendly however they have one female staff member that appears to HATE her job. She appears to HATE people. I’m not sure why she works there.
The only Hertz locations that are customer service friendly are the Airport locations.
Will I rent from this location again, probably as it is close to my home. Overall, they do not know how to treat customers

2 HOUR WAIT & EXPIRED TAGS. Worst rental car experience of my life. I was kept waiting for 2 hours for my reserved car type, 2 hours!!! The first excuse, only smaller cars available, that was not happening, since I was traveling out of state. About 30 – 45 minutes into my wait, the counter agent, I think her name was Tonya, apologized and said she’d upgrade at no additional charge. A few minutes later, she reappears to tell me «Good News! we found your reserved car type. I’ll be right back it’s around the corner — service shop» At this point, I didn’t even care about losing the upgrade, I just wanted a damn car. I am waiting, waiting, and waiting. Another counter agent calls Tonya to ask how much longer. She then tells me she went to Cerritos to pick up the car. Cerritos? is that around the corner?!? In holiday weekend traffic??? When Tonya finally arrives, over an hour later, when I asked why she told me she was going «around the corner» instead of Cerritos. She denied it! Keep a customer waiting, then lie about it. Unbelievably unprofessional and rude.
Here’s the cherry on top: this car that I waited for, had 3-​month old expired tags!!! Never again.

I wouldn’t even give this place 1 star, but Unilocal made me. This is the WORST customer service I’ve ever received in my life. Nobody knows what they are doing! They NEVER have cars available, it’s just a joke!
First off, some dumb broad rear ends me in my BRAND NEW (full sized) car so I’m forced to go with her insurance company and they are contracted with this joke of a place, Hertz, for rental accommodations.
I get shuttled to Hertz, the guy who picked me up was cool but that doesn’t count cause he is from their Norwalk location… Anyway, I get to the place to fill out paperwork and when all is said and done– they hand me keys to a POS Kia Forte! Wtf? Aren’t you supposed to give me something comparable to the vehicle I own? Moving along, I take the keys and get halfway down the block and the car is just absolute crap. It’s loud. It shakes. Has ¼ tank of gas with 78 miles in range and to top it off its HORRIBLE on gas so now I’m forced to put gas in it from the get go. I finally called the insurance adjuster and complained my way to a full size upgrade and since then I have been CALLING and CALLING hertz to see if they have a full size vehicle available and every time I call all they tell me is to call back in 4 – 5 hours to see if anyone has returned a car, which I do and every time it’s always a «I’m sorry we don’t have any available but if you’d like, give us a call back in 4 – 5 hours to see if anyone has returned one.»
How about you keep more full sized vehicles on your lot dude! You think people are comfortable in a damn skittle? Especially in my case with a baby and all the getup that goes along with it? You guys need to figure your crap out! I CANT WAIT to get my car back and be done with you people and your horrible customer service! DONE
NEVER AGAIN WILL I BE RENTING A CAR FROM HERTZ! ENTERPRISE FOR THE WIN SUCKAS!

First time coming here since I usually go to enterprise but since I had a bad experience with them i came to hertz, and I love it. Great customer service. I can’t remember the name of the worker that helped me but he was wonderful. Great customer service. Inexpensive, and got just what I was looking for for a great price. Definitely recommend this hertz location.

Worst rental service ever!!! This place should be closed down or better yet the company needs to shut down. Bad service and very rude employees. I had a reservation a week before our trip, the day i was about to pick up the car they don’t have any cars to be rented out. If you don’t want your trip to be ruined please don’t use this company.

I’ve had 2 horrible experiences here already. One for me, one for my aunt. The staff here is always doing God knows what. Except to show up for your reservation and leave an hour later. SO much time spent waiting around for the staff to get their sh*t together.

Terrible experience ever! Came in on ⁶⁄₃₀ for a rental provided by insurance while my car was getting repaired. Did not know I had went to the wrong location until I had signed all paperwork and was told to pick a car. Which by the way the guy helping me told me that all the cars he provided were all dirty except for the Nissan Sentra. Not sure what the point was for me to even get a choice if they were dirty. At that moment I felt like I had no choice since I already dropped off my car to the repair shop down the street. Wish he would’ve told me earlier that the rental car was waiting for me at the norwalk location. So whatever I took the keys to the Sentra. Did the whole inspection, found the car to already have PLENTY of damages which he did note. This car was a total downgrade from my car! Again I’m stuck because this is the only car he claims is cleaned. Turned the car on, sat down and found the car to be FILTHY! Greasy handprints on the radio, used napkins on the side of the seats, bad car wash, etc. got out the car and immediately told the guy helping me that this car was also dirty. The guy looked annoyed like I was keeping him later than I should’ve since it was almost 6pm. He said he couldn’t do anything and couldn’t provide me with a different car. I tried to keep my cool and I guess another associate saw my frustrations since she offered to vacuum the car, which I definitely appreciate! But I still was not satisfied that the car was not fully cleaned. The woman offered to clean it again if I brought it in the next day, but my schedule is very hectic and to come back for the inconvenience, would be pushing it! Now today I check my account since its been a couple of days ago since I returned the car and I check my account to see that the charged me $ 33.68. Definitely following up in the AM because I was given the worst experience ever! I am definitely NOT coming back ever!

This is the worst hertz ever! I can not believe they allow you to book a reservation and CONFIRM that reservation and let you down when you get there!
I arrived at my reservation time and I’m told they’re out of cars and they’ve called all around the area and they’re all out too.
You are a car rental service! How on earth do you run out of cars? And even if you did run out of cars why would you allow reservations to continue to be booked?!
I am so unhappy with this company and especially this location because the employees are clueless and poorly trained
Arrianna is extremely rude and I will be filing a complaint

DO NOT GO HERE. They have the WORST customer service. I came to pick up my vehicle ON TIME and then was told they wouldn’t have my reserved vehicle for at least another hour. Since I had to go to work I couldn’t wait. They told me to write my name and number down so they can call when they had an available vehicle, yet by 2 pm I still hadn’t received a phone call so I called. they told me that all vehicles have been rented already and there was nothing they could do other than wait till 5 to see if there were any SUVs available. I waited till 4 and demanded to speak to the manager since the service was unacceptable and the manager «was on the road» and would call me back. It’s 7:30 pm. Still no call back. Ridiculous. Since the Downey hertz location sucks I called the LAX location because I knew they were a 24 hour place. Not only did I get quality service, I got a bigger discount and a phone call 20 minutes later from the manager saying my vehicle was ready to go. I’m embarrassed for anyone who works at the Hertz Downey location. Terrible service and terrible management.

Horrible horrible horrible experience. I was a loyal Hertz customer until I had to deal with the downey location.
First of all the pictures on this Unilocal page are not accurate this location looks nothing like them.
I would not recommend this place to my worst enemy. Friday ⁵⁄₂₉ I booked a car through the Hertz app. Everything went smoothly and I was billed for my rental.
I called just to make sure they had the car, (I’ve had issues with the class I selected not being available before at a different location)
I called at 5:25 the guy on the phone Edgar or Eddie. kept me on hold for 25 Mintues. I hung up at 5:50 and called back and my call went straight through nobody on hold.
I asked him why if he did have the car available. And his reply was «yeah bro we got it» but we won’t be able to help you until tomorrow because I close at 6. I told him I would have been there earlier if he had not kept me on hold for 25 minutes. All he had to do was say yes we have your car.
«Sorry bro maybe we can help you out tomorrow»
«sorry bro I don’t know what to say»
I AM NOT YOUR BRO
I asked to speak to his manager and that’s when his tone changed and he said he could wait until 6:05. I headed straight over there since I was only 4 minutes away and REALLY needed a vehicle. When I arrived at 6:03 there was nobody there except for a woman by the name of Lizamby who was outside looking for Edgar as well. He provided the same horrible service to her. She was on hold until 5:55 and then the same thing happened to her. She saw him leaving at 6:03 and he ignored her.
She was outside with her infant child who was sick. She rented the car in order to have reliable transportation to and from the hospital.
This really told me what kind of people work at this location. It looks like this employee cost Hertz 2 Loyal customers.

When I arrived at the Whittier location to pick up my pre-​paid rental, I was told to wait 10 minutes and a car would become available. I sent the ride, that dropped me off home while I would pick up the rental car. After waiting for over 20 minutes, someone finally came in and looked at the computer and said, «sorry — I don’t have any cars available here.»
I told him I pre-​paid and had already waited over 20 minutes for him, he said, «I don’t know what to tell you» I explained to him how upset I was and that I already pre-​paid for the car. He said, «Well you can contact customer support and they might be able to refund your pre-​pay.»
I tried the Downey location and they said, «sorry you’re just out of luck.»
I contacted corporate and was put on hold for over 15 minutes again, while I was told to please hold. They came back and said, «I could pick up a car from LAX.» (This is about an hour and half drive away from where I was supposed to pickup the car). I could not do this and they said, «Well, we can refund your purchase but it will take 7 — 10 business days.»
I still have not received any sort of compensation from Hertz and have still not been refunded from them. I have also not received any sort of confirmation that I will be refunded.
Needless to say, I was livid. This was not what I had expected from Hertz, we have used your services at my office multiple times and I was expecting the same level of service for my personal rental at my local location.
Hertz does not seem to care about my business and I am very upset with the level of professionalism that everyone I have come into contact with at Hertz has shown. I doubt I will ever use their service again.

Rented a car here on ⁴⁄₂₉. Took what seemed like 30 mins to get service. They had one car for the class we had reserved. The car looked like it had been sitting for days if not weeks. Very dirty inside and out. I could tell it hadn’t been vacuumed after the last customer returned it. When we got in to leave the car said «tire maint required» so I pulled around to the front of the building to alert the employee. Even tho I know it’s usually low tire pressure, I knew we were responsible for tire damage on the vehicle so I thought why not let them deal with it. He was in the process of moving cars as it was closing time. He seemed very irritated when I told him about the tire light. He said he would take it to the gas station. He jumped in the car and took off. When he came back he said it was indeed low tire pressure. When we left we noticed the tire light came back on. I went thru the cars menu and it showed actual tire pressure readings. He filled two of the tires with over 60psi (the vehicle manufacturer Nissan recommends low 30s). They were all dangerously overfilled. I pulled over and corrected them myself. I was taking this car on a 1800 mile trip. Very dangerous. I do not recommend this place. Terrible customer service and dirty cars.

Horrible customer service. They never clean the vehicles and it takes at least an hour to get in and out.

This is by far the worst experience I’ve ever had with a rental car company they charged me $ 100 because I had cigarettes in the car and they said I was smoking in the car which I wasn’t the only reason she assumed I was smoking is because she seen the cigarette tobacco I hadn’t smoked in the car I rented from them for a month and never never again not even if my life depends on it all of their cars stink and are raggedy as hell and they never clean their cars I will never recommend Hertz to anyone especially this one with their rude employees and bad customer service I’ve never seen customer service reps so rude and impatient this branch needs a lot of improvements from the employees to their customer service to the cars I give this branch two thumbs down never will I ever rent from this Hertz if I do they will have to have all new employees and they must know how to be polite and have patience it’s apparent all the reps at this office must not have any customer service experience if so they would know how to treat and deal with customers I’m not rude or mean but they made me be because I felt like I was being bullied long story short never rent from Hertz ever I would never recommend you guys to anyone customer service sucks

This branch lost Hertz my business forever last year. My family rents cars frequently as it’s required for the kind of work we do so it wasn’t like I was some small account. In fact, I was a hertz gold member. I went in to rent a car as usual and the attendant, seeing as how I was a gold member, waived a small fee without me suggesting it that the online reservation system was charging me. I was grateful for that. The next time I came in I let the new attendant know that in my previous transaction the small fee had been waived and if she could do the same. She said I could talk to the manager. I politely said «no problem» not expecting to be accommodated but figuring there’s no harm in asking. This manager (who I wish would have given me his name but is (or was) the African American manager presumably in his early 30’s who would be there some weekday mornings) was exceedingly rude and accused me of being crooked and being friends with the employee who had waived the fee (never met him in my life) which is the reason we were supposedly conspiring to cheat the system. He then said he didn’t appreciate me coming in and asking his other employee to do something she was uncomfortable with in asking if the fee could be waived. I was completely shocked as I had been nothing but polite. I took the car as I needed to conduct business that morning and never came back. It insults me to this day to think back on that menial branch manager trying to marginalize my character just for requesting a discount a previous employee had offered. Lost that branch thousands in my business as I took it somewhere else immediately and permanently.

This business is awesome! All staff members were very helpful. Greg in particular went above and beyond for me. He not only test drove 4 cars with me, but proceeded to drive to Ventura and get the car I wanted from the Hertz location there for no charge. I am very happy with my purchase! Hertz is reliable, the prices can’t be beat, and the whole testing and driving process was very quick and easy!

Customer service sucks, understaffed, rude, careless, dirty and stinky car. Do your self a favor and save a headache or two and stay away from this place.

I went there today and was met with a courteous, helpful agent. She went on to help me save several hundred bucks in charges on my current rental. In and out in no time and was very happy to be able to keep the same vehicle at a much lower rate. I then spent the disgorged proceeds at the Hydro store across the street and the Chipotle just up the road.
Now the location in South Gate could use some work. I got cruised hard by the Ford sales staff I guess cause of my prominent f.u.d.a. Sooo Nasty.

I was looking online for the cheapest place to rent a car and Hertz was the place I decided on as they offered a summer special of $ 14.99 with unlimited mileage. This was perfect for our weekend Vegas trip. So I reserved the car online the week before our trip. I went in Friday morning at the scheduled time and noticed that they were quite busy, but since I had already reserved what I needed things went smoothly. I even got a free upgrade, SCORE! My only gripe is that the car needed a bath and there was not any windshield wiper fluid.
Upon return from our trip the same excellent service was provided and quicker than picking up. I would definitely rent from Hertz again. Sign up for their gold program to earn free points towards rentals!