Prentice Mitri & Hijazin Neuro Assoc

This place sucks! they need to fire the whole loser staff. Bunch of good for nothings all they do is talk trash about everyone here! They need to take a look in the mirror and themselves cause they’re no better than anyone else. Wake up doctors! this staff is ruining your office. I’ve been calling since yesterday and i keep getting hanged up on my husband needs his prescription and they keep hanging up on me after holding for 20mins!

This whole practice is just plain awful. The staff is rude and slow, I see talking more than working.
Even with a booked appointment I wait about an hour and a half (if not more) just to be seen for 5 minutes and am quickly dismissed. On top of that, even calling in for a new prescription is ridiculous and is ALWAYS given to me AT LEAST a week (or two) late.
I’m actually sitting here in the waiting room writing this review as we speak… there has been TWO patients ahead of me for about an hour now. Such an unprofessional facility. (I would use other words that seem to be a better fit but I’ll be nice).
P. s. This place is only getting 1 star from me because I can’t write a review without any.

Too crowded seems over booked waiting too long with appointment, dirty bathroom
Dr Mitri seems to care but also seems overworked and exhausted, was not sure about appt time and called 6 times nobody answered it turns out I was stressed about being late but I was here early but since no one answered the phone I couldn’t confirm time now I have been here for 1.5 hrs. after my appointment time and still have not seen BY the doctor.

Unprofessional the staff is very rude, do not recommend, no people skills, they seem not to care the Drs are ok but they need new staff I don’t know how this place stays open, staff hangs up on you without trying to help.

Very unprofessional place. The staff is super rude, the waiting time for a «scheduled appointment» was 2 hrs, another ½ hr once we were in the exam room which by the way was not cleaned once the patient before us left, I had to clean the room myself, once the doctor walked in he examined my husband by pushing and pulling on his arms and legs and proceeded do determined without any lab work or any type of professional testing that he has a chemical imbalance., he wrote a Rx and proceeded to leave, it took him five minutes or less to examine my husband. We waited for 6wks for this appointment… I wouldn’t recommend this place at all. Sad that this is one of the very few doctors that take our insurance near our area.

Not sure what office all those went too that gave poor ratings, for one they are NOT on Brookshire nor is phone number posted here correct, get your shit together Unilocal!
As a new patient, had an appointment, went it a little earlier for extra time to fill out forms, which was very minimal compared to others. Office looks brand new, clean, plenty of chairs and staff was attentive and busy but took care of me nevertheless. Was seen within my appointment time schedule. Dr Antoine Mitri listen to my «history» as why I was there (seizures after I had a brain tumor operation in Dec. 2014) set up an EGG scan appointment, gave me refill to my current prescription, discussed what may have triggered another seizure, which have NEVER had before.
Very attentive and answered all my questions best he could with little info regarding my past medical history (which he told me he will request all info from my surgeon and not to about wory about getting it myself!).
Must say very busy, many patients but all were taken care of in a timely manner! Looking forward to seeing him again and gain some knowledge as to «what, why, how»

Terrible place!!! This office is crazy. Please keep your loved ones away from this office. Find another medical provider or change your insurance.

Dr. Hijazin is very knowledgeable and skilled however the employees working at this facility are incredibly rude, obnoxious callous and uncaring. To begin with we have to call for several hours in order to get through primarily because either the line is busy or nobody simply answers the phone. The way they treat their patients is horrendous and they are in tremendous need of staff sensitivity training or hire new employees. Nobody should have to put up with this type of atrocious attitude.
My mother is in her late 70s she’s extremely weak and fragile, mostly confined to her bed and a CPAP machine for oxygen. Because of a change in medication I asked if I could at least speak to the doctor and the employee refused to allow me to. She cut me off mid sentence and additionally stated that they will not except walk-​ins and that I had to wait at least three weeks before an appointment. After she hung up in my face I felt that I had to at least say something about this ugly experience.

I would give 0 stars if I could. If a 3 hour wait on average is acceptable even with scheduled appointment… how does it show that those doctors care? If you don’t have to, don’t go there. This place is a bad nad joke.

The doctors here are really good and kind. They do seem to genuinely care for their patients BUT they really should do something about their employees. They are the rudest people I have ever come across. They must really hate working there. If Dr. Hijazin or Dr. Mitri happen to read this review. PLEASE PLEASE have your staff go to some kind of customer service programs. They are so unprofessional and rude to everyone including elderly and disabled patients. ALSO please clean your facility it is filthy. I wouldn’t be surprised if someone reported this place to the health board. There is not one staff member that I would say is kind. NO ONE SMILES IN THAT PLACE! Just saying!

If I could I would give this office zero stars. The front desk staff is very cold and cannot speak proper English. Even though my name has «th» they repeatedly pronounced Kateleen. I received a confirmation call on Friday ⁴⁄₁₁ by an employee that was very difficult to understand. She claimed my appointment was on Saturday morning instead of Monday. Nope, she obviously can’t read either.
I apologize if this review makes me sound catty or rude, but to be told the wait can be 3 – 4 hours from your appointment time depending on how busy it is, is rather infuriating. To make matters worse, the place is filthy. One room where patients are taken to have their weight and blood pressure recorded is FILLED with old electronics crammed onto one side of the room. The trash cans and chairs are dirty as well.
The waiting room is absolutely full and there is not enough chairs for the patients waiting for their appointments. Wait a second… there are 28 chairs and every single one is filled yet there are six people standing & only 3 doctors.
If you are looking for a clean, courteous, professional, and prompt office, you need to steer clear of this mess.