Quest Diagnostics

I tool off a star only because the place is so overcrowded and the parking is laughable. I had to search for a spot for 11 minutes in a tiny lot. I had to park at the complete end of the parking lot despite being disabled (I was hit by a car so my mobility isn’t great). So walking all that way SUCKED.
I was seen 20 minutes after my appointment was made, which considering there was 40 walk-​ins (no joke), was pretty good.
Hector took my blood and he was quick and friendly. Thanks Hector. :)

Yes, the wait time is ridiculous, but being in the medical profession, I know how crazy things can get. My complaint is the LACK of customer service.
Being in a medical profession means that you WILL have to deal with patients, young and old, and it doesn’t matter how crazy things get, we still have to be patient advocates with as much care as we can give. I was standing in line and was observing the way these people talk to the patients, and I could feel myself getting more and more agitated. It’s only Monday, it’s not like it’s the end of the week where you’re ready to get out of there already. I understand Monday’s are notorious for being horrible, but these patients don’t want to be here getting poked on a Monday morning either. It doesn’t help that they’re getting attitude from people they’re supposed to trust. If you hate your job so much, why do you work here? If you’re a grouch at Starbucks, that’s fine, but don’t be a grouch in a profession that deals with patients.
I hope to God I don’t turn out like these people when I’m a seasoned nurse. I will make it my life goal, not to turn into these people.
Get yourselves together.

There isn’t –5 start to these place is the worts on doing what they do, why do you have to wait 2+ hours for a blood sample is ridiculous.

Horrible wait time. Over two hour wait for just 2 minutes of getting blood taken out. What sucks the most is that you have to be fasting. So your starving and on the verge of passing out. Don’t know if they’re just slow or what kind of system they have going on. They seriously need to make some adjustments. The younger girl with dark hair has a horrible attitude. Seen her roll her eyes a few time, being extremely rude to old people, and when being talked to she has a nasty look on her face. Looks like she hates her job so I don’t understand why she’s here.

If I could possibly give zero stars, I would. I was given a lab slip by my doctor. I arrived to a quest in Anaheim where the wait was 2 hours. I then made an appointment thru their automated system for this Downey location. Upon arrival the woman behind the counter who could barely be bothered checking me in then asked for my confirmation number; which I don’t have since I was driving. Now the service time is who knows how long and no consideration for me, considering I’ve been fasting for more than 12 hours now. The receptionist is unapologetic and constantly speaking badly about an apparent new girl.
You would image they have some time of professionalism considering it is health related.
Will ask my Dr to send me somewhere else

This place is the best if you have an appointment. They call you in right on time but if you decide to go without an appointment you can be there for hours.

This place is terrible. I’ve been waiting over two hours for a simple blood work. There isn’t even many people in the waiting room either. I can’t believe how long it takes for something so simple. The waiting is unbearable. Appointments doesn’t even help. Come here with a phone charger and a book. You will be waiting forever!!! Don’t say I didn’t warn you!

Ok, I’m guessing the 2.5 stars are mostly because of the wait, which I must agree SUCKS. Its 11:19, I’ve been here since 9:24 and they still haven’t taken my mom in yet. But, we were a walk-​in. In plain English (it will get a bit repetitive) walk-​ins SUCK. It’s the longest most tedious wait, although they did expand their wait room and have four colorful benches for the kids to sit on, there’s no TV and you’re on your own for your own entertainment.
The good thing is is that the ladies and gentlemen at the desk are friendly and they are willing to help. We had forgotten the insurance card (which you shouldn’t forget to bring by the way) and instead of sending us back she signed us in and gave us both the doctors number and their fax number in order to ask my moms clinic to fax over proof of insurance so we didn’t have to go back to get it. In addition, she did warn us it was an estimated 2 hour wait, which I took as a 2 – 4 hour wait.
Hmm, what to do with all this spare time? I couldn’t go out to get something to eat because my mom is fasting for her blood results and watching someone eat when you can’t simply isn’t the most comfortable situation. We went down to level one (the level with the star) and sat on the comfy chairs in the lobby. There’s only four so you better hurry! She took a short nap on one and I watched a full movie on the other (legally blonde — if you were wondering).
Now we’re back up here, hopefully they call her name soon– I’m getting hungry
I’ve been coming here for years, the nurses usually have a gentle hand. Regular blood work is pretty quick, a complete panel B dos take a while last time I was here (and more painful) but I guess everyone’s different.
All in all, make an appointment, don’t forget your insurance card, remember most blood work requires you to be fasting or at least have an empty stomach three hours or more prior before your blood draw, if you have any glucose or some special timed testing TELL THE CLERK once you sign in (whole different process), and last but not least (in my case the most important) bring some sort of entertainment, a book, movie, iPod, toys, a pillow! Anything that will keep you busy for the wait!

Fuck this place! Go to nursing school get certified and do your own blood work. It will be faster than waiting for these bunch of idiots to do it!

I arrived at 6:45AM. No appointment, but was 8^th in line. After 2 hours of waiting, I decided to inquire about my turn.
Geez, they can’t find my paperwork. This place is like the food stamp line. It’s unreal.
I recently changed IPA and Primary doctor which automatically switched me from Labcorp to Quest.
LABCORP IS 100 times better. Zero wait as well.

If possible, always make an appt. Its a hit or miss with the employees here. Some are real nice and professional while others can be downright rude and disrespectful. Make an appt though!!! Did I mention to make an appt?

If I could give them zero stars I would. I came here with my toddler because his dr. Ordered blood work. I made an appointment and only waited about 15 mins. When we get called my son was playing in the play area so I approached the lady calling his né while my husband was getting our son out of the play area, she then starts calling my son by his name out loud and telling him «hurry up, hurry up.» … hmm excuse me but who are you to scream at my child like that? She’s an older lady in her 50’s with a manhair cut, burgundy hair with blonde hishlights. Then she said «hurry up and make up your mind only one of the parents can be with the child.» It seems this woman is in a hurry. So by the time she was trying to get blood out of my son he was so stressed no blood came out. My husband told me she kept rolling the needle side to side just making things worse. I will defenetly be writing a letter to inform them of this. Who in the right mind yells at a 2yr old thats not their child?

This people are incompetent, not only did they lose my blood work but they have the loooooongest line, so ghetto is not even funny! Anyhow i recommend to arrive early 7:30 On saturday’s and get it over with life is too precious to deal with thia stress.

What ever you do, make sure you make an appointment first! You can obtain an appointment via the 800 number or the Internet. If not, then be in for a bit of a wait. But the staff is very nice and keep things moving. My phlebotomy tech was very nice. We chatted about our kids as she administered the blood draw which was a good distraction from the bit of pain that always comes with vein-​puncture. The tech that did my son’s blood draw was quick and my he said it didn’t hurt.
It went on a Saturday and it was very crowded. I’m sure weekdays are not as hectic (I hope). But save yourself a little «pain» and make an appointment.

My appointment was slated for 1:00 p.m., but of course I got super nervous and ended up getting there 30 minutes later. So I was put on the regular waiting list because the receptionist said it would be faster that way. I was kind of confused because there were 6 people waiting in front of me, but that’s how fast they were. I cannot remember her name, but the lady who drew my blood was super nice and gentle… I couldn’t feel anything at all except a slight prick. And no bruises! Place was clean too – waiting area, where my blood was drawn, and restroom. Only downside: I made my appointment via the automated phone system which was somewhat annoying and slow, but whatever. I’ll use the website next time.
Review #21

SIMPLY AWFUL. I went in for a blood test that takes 1 hour. A week later, I was told that Quest lost one of my blood samples and that I’ll need to return to take another hour long test. It’s not only incredibly inconvenient, but worrisome that Quest has no idea where my sample is. That’s got to be some sort of ethical, safety, and health violation. This is an unprofessional Quest branch. Beware. Go to the other Downey Quest.

This particular location gets a 4 star rating for it’s huge, clean waiting room and short wait time. I recommend making an appointment using Quest’s website which is quick and convenient. The thing I did notice is that the actual room when you get your blood drawn was a little dirty with trash on the floor. There was also a lady who came in with her just-​peed (in/​on??) specimen collection cup. GROSS! I’m not easily grossed out either. All in all, this location is quick and convenient!