Sprint Store

I am so happy and thankful that I had the Store Manager Rafael help me. I have had an issue with Sprint for at least 3 months, no one could help me. I kept going on circles. Finally Rafael in less than 1 week he took care of my issues and life is good again. Thank you Rafael you’re awesome.

I have had a few great experiences here at the Downey Sprint store. Every time they help me out and answer my questions. My most recent experience with Kenia and Nick who both gave me great customer service and helped to address my problem with my wife’s phone. I have been a Sprint customer for as long as I have had a cell phone and will continue to be as long as I get the customer service I have been given. Thank you Kenia and Nick for your help! I am a happy Sprint customer!

I went in about a month ago to switch over from AT&T to Sprint. Joeick helped me out and made sure I got everything I needed to pimp out my phone. Super helpful associate, super informative and resourceful. I waited to review because I had read bad ones prior but so far my service has been superb and there haven’t been any surprises on my bill. I would ¹⁰⁄₁₀ recommend this location to my friends and family.

Horrible customer service !! want to cancel my plan of how horrible they are don’t recommend going to sprint. Never again coming here

Bad service they were supposed to pay my at&t bill. They fail. i had to pay it so it won’t reflect my credit. Bad signal

Phone had physical damage crack but because I’m a loyal customer they replaced the screen for free. 5 star customer service

Went in for repair but Joe (sales) switched my family plan saving me $ 60. a month, upgraded to iPhone 6 plus, bought newest cordless headset, added another line and installed the newest water proof case on 2 of my new iPhones. So far every time I have been in this store i have experienced great customer service. Will go back for more product.

Horrible service, unprofessional, ghetto, and dishonest. I’ve been a sprint customer for years and after the mediocre service I got from these hoodrats I will take my business elsewhere. They conned me and I’m stuck paying accessories I was guaranteed would be free. Not sure the sales rep name but he looked like an overweight dark pug with greasy hair. The whole staff from top to bottom is incompetent to put it nicely. Do not come here or you will regret it. Look at their reviews if you think this is a joke.

When I entered the sprint store with a problem with my LG G4 and Rafael and the tech Jason did all they can to help me with my situation I definitely recommend coming to this sprint store.

The other day my mom & I went in expected to wait forever. Walked right in Alex H. Helped us a lot really did everything in his power to get us what we wanted & needed! I actually stopped going on to this one because the associates before were rude. But after speaking with Alex we found out there is new management & they took care of all the old issues & this is our new home store! Over all an amazing experience Alex & nick were so helpful! Go there for sure! Everyone was so nice & friendly!

I left a «grandfather» account with AT&T and switched over to Sprint. I did so because they advertised that they will pay for a broken contract for switching over and that it be cheaper monthly bills.
I opened the account at the Downey Store. The guy that opened my account and DIDN“T help me, did not explain anything about the realistic facts of switching over to them. I was offered a free tablet which I accepted. He failed to mention that I would now be in a contract for two years by accepting. In addition, I only received 175 dollar gift card from switching over and they did not cover the whole amount as advertised. I am now getting charged that same fee of 175 dollars because I didn’t turn in my old device which once again I was not advised about.
I recently went into the store to speak to General Manager Rafael. He told me, if I paid 200 dollars towards my account that he would remove the 175 dollar charge which was suppose to be my «free money for switching over,» anyway but he is doing me a «favor.»
While at the store on 3÷7÷2016 at approx. 17:00 hours, I asked what was the password to their wifi, so I could locate my stolen phone. They told me that I needed to use «coffee Beans» wifi because they didn’t have one at that store! –In addition, while using their white phone (landline)to speak to Asurance, they played music, so loud that I had to plug one ear to be able to hear the person helping me, on the other line.
Huge mistake switching over! I regret it! False advertising!

Make sure to make appointment with Alex. Integrity and professionalism are major factors for me when conducting business. Alex was extremely thorough in answering ALL of my questions and took the time to explain the deals that I was entitled to. I will definitely refer friends and colleagues

Horrible service brought me here, days later & the hipster behind the counter & 4 of his buddies couldn’t figure out what’s wrong with my phone, why my service keeps dropping. Apple Store has smarter employees, their solution ditch Sprint they suck

I visited this store recently and was asisted by Mr Miguel Torres. He took care of my familys needs and made the transaction smooth and easy. This guy needs a promotion Asap!

SO UN PROFESSIONAL. I had gone to an other corporate sprint store in Cerritos and I was going to do the switch then and there but I didn’t back up my phone yet so I came to this store that’s a little closer to home but this was a disaster Carlos Perez didn’t even read threw the contracts or what new contract I was getting such moron I was there for an hour and didn’t get anything done. Ran out of there before the other store closed at 8. NEVER AGAIN!!!

Amazing service by Nick truly made me feel confident on the service was get with sprint he truly went the extra mile.

This store has the absolute worst customer service. My mother went to talk to the «so called manager», Denice, who was not only rude but insulted her by telling her, «I can reduce your plan if you can’t afford it.» Not only did they change out account without her authorization they also extended the agreement without her authorization. Please save your time and do not go to this store! Please do not go here, no one deserves to be belittled like this and deal with people like this.

I was a customer for «11.4 years» and after yesterday’s experience, I was reminded why I am no longer a customer. I needed a copy of a bill that showed early termination fee’s. I was at the store twice. First time I was given a bill for the (wrong) total amount due, so I went back. I spoke with Assistant Store Manager, Derrick. He was able to print up a copy of one bill that showed two lines that had early term fee’s, but claimed there was not another line that showed it. I told him the bill date was 5÷1÷2015 and he alleged that there was no such bill date according to my billing cycle. I asked how can that be, but he insisted he had looked through all the bills, and saw nothing. I just wasn’t buying it. I told him I would go to another store and see if THEY can find it. I believed that there was no way someone at Sprint Customer Care could see the bill date, but Derrick could not.
TODAY, I drove to the Santa Fe Springs Store. I got what I asked for.
No bill date of 5÷1÷2015, huh Derrick?

Rude, unhelpful staff! I walked in today to pre-​order 3 iPhones 6+ S and NO ONE HELPED ME. Is it because of how I looked? Did u think I couldn’t afford a new phone? I’m a happy Sprint customer but this store makes me like them less. U should be ashamed of yourselves for misrepresenting Sprint’s values and customer service.
I DONT RECOMMEND THIS AWFUL PLACE TO ANYONE. SAVE YOUR TIME AND JUST SHOP ONLINE.

I posted the picture of the girls that helped me because I was so impressed!
I bought a Samsung phone back in January and the headphones that came with it finally died. I was heartbroken. It had a mic AND a remote. Anyway, I went in to see if they had something similar. Right away, somebody greeted me and I told them what I needed. They listened carefully, and one girl asked the other if they might have something in the back.
While she was gone, another told me about special offers given to students on tablets. I told her I wasn’t looking for a tablet currently but i would keep it in mind. The other girl came back with headphones just like the ones i lost. I asked how much they cost and she said they happened to have an extra pair, i could have them!
I was truly touched by their generosity and manner of customer service.
I give them my full recommendation!