Andy’s Auto Electric Plus

This is simple… they are rip off artist! Let me explain… I sold a car to my friends brother for little money and was going to except payments from him. I was trying to help him out. He never made the second or third or fourth payment for the car. So I took it back. I realized a couple days later that the brake lights, tail light, and blinker were not working. So I assumed it must be an electrical proplem… I took it to Andy’s and ask them to call me and let me know what was wrong and what it would cost to fix it… They called and said it was going to cost me 350.00 dollars and they gave me a reson for it. Later when I was talking to my friends brother that was upset I took the car back and told him that I just had to spend money fix the proplem… it started laughing because he was mad that I took the car back and he still had keys to the car… that he had stop by and pop the trunk and unplugged the back lights. So all Andy’s dis is plug the lights back in and laughed at me for being stupid all the way to the bank.

Awful. I recently went there to get an inspection and they denied it because I didn’t have a light on my dash to show if my brights were on. I told them that I had never had the indicator light and no one had ever mentioned it to me as an issue. I called three other mechanic shops, and they all confirmed that I didn’t need it to pass inspections. Andy’s refused to pass my inspection or give me my money back. I had to go somewhere else and pay for the inspection again.
Do not go to Andy’s Auto!

I have gotten two things done at Andy’s, and every time they have been better in price, and have given me awesome service. They are real, and not some franchise husting to grow. They are down to earth, not the cleanest place, but who cares, they are straight up and honest.

Where to start… Took the car in to see if they could find and fix the cause of a dead battery and was told oh yeah, we can do it. So we left it there for 10 days and after making SEVERAL calls they said it was finally ready. We spent a house payment on the repair and was assured the problem was fixed. Fast forward a few weeks later when the vehicle was not used for a few days, BOOM the same problem. Called them and took the vehicle in on a Thurdsay and waited and waited and waited, week one then two and finally into 3^rd week they found the problem and ordered a part. Funny thing is my wife went on-​line to some Jaguar forums and found out OUR model was prone to one of two causes, one of which was the prolem they finally discovered. During this 3 week period I was assured a call back… nothing…no return calls and the owner was always conveniently running errands or across the street then on a Sunday we got a message telling us the car would be repaired and ready. Called FRIDAY and was told should be ready soon and then on Saturday we got pissed off and called to tell them we were coming by to pick up our car one way or the other and lo and behold it’s ready. To add insult to injury they tried to bill us for more service work, I offered to pay for only for the part they replaced and reminded them they already had $ 1,200 of my money and the owner gets all pissed off like IM taking advantage of him… stormed out of his own office leaving us standing there.
All in all a VERY poor customer service experience and our car was in their possession for 1 month and 2 days.

This place makes my blood boil, just hearing the name. The owner is one of the most disgustingly lazy and greedy men I have ever met. There are a few fair mechanics that work there, but from what I’ve heard from my reliable mechanic friends is that the moral employees don’t last long due to disappointment in their work environment. I went for a minor repair, and not only did their time estimate come even close (it’s called an estimate for a reason) but their price fluctuated a ridiculous amount. I understand the difference between a diagnostic fee, and estimate and the total in the end, but COME ON – it worries me a lot that the estimate was so far from the truth.
I try not to look so negatively at new mechanics, because there are great ones in Austin, but I could not believe the fucking nerve of this guy. Not only would his attention be primarily on the 50 cigarettes burning (in the office) at the same time, but NEVER answered a question directly. After the whole ordeal, I told him that I’d pay the diagnostic fee but I wasn’t interested in their repairs – he began groveling and held my car there longer than he agreed to. At that point I was worried that he’d fuck my car up, so I stayed and waited until they had it done. I received multiple phone calls the next day with him leaving messages trying to make me out to have abused his kindness. WHAT kindness, you douchebag?

I just had a nightmare experience with these guys. One day of work turned into 8, with the manager/​owner (Andy?) literally telling me «Fuck You — I don’t ever want to see your car again». No joke.
I brought my car in with an oil leak after they noticed oil on the undercarriage while servicing my alternator 3 months back. My oil light came on and I remembered their offer to service it so I brought it in. I was told every day for 8 days that the car would be done in a few hours. Of course they didn’t call once, except for the initial estimate of $ 500. I was in a rental car to get to work and on the third day went in to get an idea of what was going on. The owner said he’d pay for my extra days. Cool, I thought, even if he was being a bit of an asshole while he made this generous offer. 6 days later (and zero calls from them — I called every other day to find out what was going on) I show up at noon and it turns out my car’s done. Great. I take back the rental, come back and the manager starts mouthing off that «I knew something was wrong with my car» (of course — that’s why I brought it in — it had no oil in it and an obvious leak). Then he told be to get the fuck out of his office. When I asked for the paperwork of what exactly was done, he got even more confrontational, saying I cost him $ 4000 and an employee who he supposedly fired over the weekend.
When my car finally rolled around, it was missing a hubcap. They found it in the back, and again I asked for a statement of work. He said «As far as I’m concerned, I’ve never seen this car before».
Although I ended up paying $ 200 less than the $ 500 expected ($ 300 to the rental car company), I have no documentation of what exactly this clown did to my car. I called and told him I have a recording of our exchange and that all I wanted was a list of what exactly they did, and he literally told me «Merry Christmas and Fuck You». You can’t make this stuff up.
Good luck with this place. If I could post negative stars I would. I’m happy I paid $ 200 less than expected, but I have no idea what they did (he says «timing cover, oil pan gaskets, and all bottom seals on the engine»), and no documentation to show for it. Awesome.

Rip-​off artists. These is exactly the shop you wanna avoid. They tried to overcharge me for basic repairs and became very ugly when I said was going to just pick-​up my truck. The owner was drinking beer at 3 in the afternoon and smoking in the office. Please don’t support these type of people.

Recently, I had a horrible blow out that resulted in the wiring harness being jerked out of my dash. Its expensive.
I called around to a few places in my neighborhood and got multiple recommendations for Andy’s from mechanics. In fact the first guy to recommended it said «They’ve been around for so long, I’m pretty sure they were the ones that did the wiring on the Arc.»
So, I brought my car in and they were quick to give me an estimate and talk to me about how realistic it was to use used parts when available.
After they repaired my car, I had some problems with it and had to bring it back twice. Now, typically if I had paid as much money as I paid these guys and had to come back TWICE, I would have been furious… and I’ll admit, when the problems started happening again I was.
BUT without going into long explanations, They fixed my car in a timely manner, and the reoccurring problem turned out to be a separate issue which they repaired, and replaced small parts for, free. Now, you can argue, Damn right they should have. Well… and they did.
They were courteous, honest, and prompt.