Babies R US

It’s still messy and inventory is hit or miss, but I find the staff to be so much nicer and more helpful. I had a horrible car accident in April that totaled my car, my 2 year old daughter was in the car and her Britax car seat kept her safe and uninjured. I had to get a new one the next day. I took in the damaged car seat because I know sometimes they have programs where you can turn one in and get a discount, and even though the insurance company was paying for it there was no reason to gouge them. The lady at the customer service desk told me that the program was no longer occurring at this time, and asked me why I was bringing the car seat in to get the same size and model. I told her what happened and she generously gave me a discount to be kind, which I really appreciated. She also took my car seat to throw it away, as it wouldn’t fit in my trashcan at home and it shouldn’t be reused. Today I got another great sales associate who helped me with finding the product I needed and making sure I got the best price. That’s a huge difference from when I first started coming in3 years ago, when the sales associates did what they could to avoid interaction. With ongoing sales the products here are no more expensive than anywhere else, so I’ll continue to come here because it’s convenient and the sales associates are so nice now.

Just walked out of this store. Waited 25 minutes in the furniture section for assistance. Had a cashier page someone to the section and still no one came. The store just lost a purchase of an entire nursery furniture set. We will take our business to Buy Buy Baby.

Came here today to register and I had the pleasure of meeting Jessica. She was so helpful and kind.
She sat down with us and took down all our information and showed us how to use the gun thingy.
When we were done, she showed us how to log on to our registry in case we wanted to add more things. For some reason, we were locked out and instead of telling us to go home and call corporate, she called for us while we were still there and helped us get logged in and changed our password.
If you are having a baby I would definitely come to this location. If everyone that works here is as friendly as Jessica you will be just fine!

Literally the worst place ever! Poor customer service, long lines, and no help! I waited over 25 minutes for them to credit me my rewards and then I never got it because my baby was screaming and the manager never showed!
On my registry target and Amazon will be on my list, not this place ever ever ever!

Please note that I’m T-​minus 9 days from my scheduled c-​section and the hormones are off the charts. That being said i was so thankful for the service I got today at BRU from Jessica and Ashley. We were looking to complete our registry and pick up a few more things before baby made his debut. Well, it ended up being two cartfuls of stuff and Jessica was our cashier. She was super patient, what with us signing up for the credit card, getting all the discounts we qualified for, scanning all our coupons and rewards certificates and then getting Ashley to come over and just double check that she got everything. They were both so patient and helpful-​something you just don’t ever see in the big box stores anymore and we are so grateful for their help!
BTW-​to the Unilocaler who compared BRU to Pottery Barn in regards to furniture and delivery… seriously? Yeah, if I’m paying for a $ 800 crib then they better bring that thing to the nursery and assemble it! But not everyone can spend thousands on a nursery and trying to compare the two is like comparing a dinner at Red Robin and a dinner at Ruth’s Chris.

Before my son was born, three weeks ago, I was drawn to Babies R Us like someone stuck in the pull of a tractor beam. I loved to waddle up and down the aisles and buy a couple unnecessary but way cute onesies every trip during my third trimester. Honestly, I would buy stuff just to buy it. I’m an unashamed Babies R Us addict. And this location has always been my favorite!
Customer service is largely laid back; associates rarely approach me to ask if I’m finding everything alright in their store but if I approach them and ask for help I can get it. I love how huge this location is and that I know where to find everything. They are also almost always having a sale on baby clothes– hence my bad habit of buying outfits every time I come into one of these places.
My last visit I took my son to the bathroom to change him, and this is where my opinion of this Babies R Us location REALLY took a turn for the worst. I open up the changing table to set up my changing pad and my stomach churned. This was THE most germy looking changing table I’ve ever seen– in a store that caters to mothers and infants! I was horrified and so nervous about my son touching the changing table and putting his hand in his mouth as he’s not yet old enough for vaccinations– and G-​d forbid he get sick off this thing! As soon as I finished changing him I wiped his hands and forearms down with baby wipes but I couldn’t wipe away the heebie-​jeebies I had. P L E A S E assign someone to clean this frequently used fixture in a BABY store. Maybe have it replaced, I don’t know. I’m dreading having to use it again :(

Love this place the prices the selection the option to pay via PayPal
My grand daughter is worth every bit of everything I’ve spent and the items just get cuter I’ll be here all the time I’m sure

Mike and i went here to pick out a bunch of gifts for his two best friends from growing up who’ve either recently had kids or are pregnant. Initially I was thinking that Mike was going to stress out when in the store over baby stuff, but we both had so much fun! They had a great sale going on and we were able to pick out a lot of cute clothes, blankets, and a toy. Overall this was a really great outing and a pretty sweet bonding experience.

I love the store the staff are very very helpful. I live in Hayward but I love going to babies r us Dublin because of the staff really especially vidren he is such a helpful and decent person thank you guys

Special thanks to girl working in the registry area who pulled away from her tasks to help me find an item. Sorry I didn’t catch your name, and this was a few weeks ago, but I really appreciate your help. Thanks again.

It’s frustrating when you live in the East Bay– and Babies R Us seems to be the only option for a registry because of convenience. I mean… we wanted to make sure that we picked a place relatively close to be able to take things back if we needed to. The baby registry experience has been very frustrating.
There are a lot of items that you can register for that aren’t available online. Basically you are able to pick it in the store, use the gun, and when you look at your registry there is no price and it just says N/​A. It’s confusing. They have the baby furniture set up in the store which makes it look really nice. We actually hadn’t planned to get our furniture there until we saw it all set up in the store… and then they told us they have a service which puts everything together upon delivery. That seems easy right? Not so much.
As it turns out… you have to actually go to the store and purchase it in order to get the furniture put together which was not disclosed to us. Since our crib and dresser was purchased by our parents who don’t live near us and online we weren’t eligible for assembly. When we went in there to ask about it and were frustrated… they seriously told us, «well we have received a lot of complaints anyways we don’t recommend them to put together your furniture.» As if that was supposed to make it better. So… you have a service to assemble furniture, but you don’t recommend them? Awesome. Also… the $ 100 delivery fee covers them just dumping it in your garage. Pottery Barn Kids will haul everything up the stairs AND put it together for you. Just sayin.
We purchased a crib that converts into a toddler bed and then a full size bed, but we had to physically get the item # and bring it to the registry desk to get the toddler rail and conversion kit onto our registry. This after waiting in line at the registry desk while there was one person to help everyone for 25 minutes. Of course now that those items have made it to our registry it says N/​A… so there’s really no point.
When you ask for help they just stare at your cross eyed and they look like they have no idea what’s going on. My advice? Get your furniture elsewhere… and drive to another big store to register. There’s no reason you should be frustrated by nonsense during your pregnancy which should be a happy time.

Worst store ever. Ordered a custom glider March 9^th and waited the 10 to 12 weeks they would say it would come. Have talked to corporate and all the managers, and it still has not come yet and it is almost July! No one has a definite answer to where it is. «Oh its processing, its transferring, its this and that. Bunch of BS from that company. Someone F’d our order up and I am never coming back again. Screw this company.

This Baby R Us is better than most. I received great customer service from Eric. He was effecient as a cashier and courteos. He also helped me out to my car to assist me with putting my bags in himself because I asked for help due to my large purchase. However, there was a tall lady who couldn’t bother to show me to the couple items I told her I needed help finding… she just pointed far off into the store. She was no assistance at all, it helps if you walk the customer to the items instead off generally pointing off in the distance. Thank you Eric!

Disappointed. Customer Service below average. Selection of clothing for toddlers below average.

I realize all Babies R Us stores should have a mother’s room but I am especially thankful for the one at this location. While traveling for business, I came here twice in one day to pump and dump. I was feeling extra full and being able to sit down and pump it out was such a relief. Thank you Babies R Us!

I’ve only come here a few times to actually look at the expensive baby items (car seat, stroller, etc) that I’m going to buy on Amazon. It’s nice to see and test out whatever before buying it. I usually have what I want set in my mind, but it always changes after I come here and test it out. I’ve only really been to the baby gear side and haven’t really looked at anything else. The store does remind me of a giant baby warehouse. It’s kinda sterile with no personality, but I guess that’s a chain store for you? The bathrooms have changing pads and mother’s rooms if you plan on spending a lot of time here.
One thing I’m always impressed with here is the customer service. Every time I have come I have received awesome customer service. The guys who work in the stroller/​car seat section are so knowledgable. They don’t mind standing there with you while you look at stuff and answer all your questions.

Easy place for new moms and dads to register for baby shower gifts, but way more expensive than your alternatives like Target, Walmart, or even
.
I’m torn between getting the best bargain (spending less per items means you can get more for the new parents to be!), and getting it at the place they actually registered at so it’ll be taken off their registry and if necessary, they will only have to make a one shop stop to return things. This time I decided to give in and purchase the gifts at the place of registry.
The computer at the front made it easy to print out their wish list and go on my way. The map and the breakdown of item and location made shopping really quick and painless. Additionally, the staff at the register was nice and efficient. No complaints!

I’m done with Babies R Us. Its over for me. I blame terrible management and the terrible corporate system that America finds acceptable for hiring and running a retail store. Its appalling.
Its almost a 100% guarantee that they will not have what you’re looking for. I dare you to ask.
I asked and I was told «Oh, we have a ton of boxes in back but we haven’t put them out yet. So we just leave them there».
I’ve worked in retail for about 10 years now. I was a manager and now I’m in sales. What the fu** is management doing at these stores? I kind of understand minimum wage employees not wanting to do their job but for the love of a nonexistent god, get off your ass and do something management. I’ve done it. I know these people can. I will not accept any other excuses.
I give up. I’ve been ordering what I want off
. Don’t bother coming here.
I literally picked up a shoe box expecting to see a pair of size 10c shoes for my son only to find an empty box. What is that!!!
I’m expecting my second child. I will not be coming to Babies R Us for anything I will need.

Well, not a great store, but sufficient and decent. The store is clean and bright, but I have personally found staff at Buy Buy Baby in Pleasant Hill to be much more knowledgable.
I wish that this BRUs and the Toys R Us in Dublin will combine into a super store. THey could take over the old Expo spot and have a nicer store there, especially since the TRUs is so old and dingy. Now that I have a 2 year old, I still need some baby items (for me and for friends), but having more toys and toddler stuff around would be VERY helpful — more of a one-​stop-​shop.
Parking here, especially on this corner of this shopping center, is easy. The bathrooms are clean, and checking out is pretty quick.

When my littles were littler, I lived at this store. It has everything bebe & toddler related that your baby-​making heart could ever imagine necessary. I see first time pregnant mamas walking around with registry guns doting over all the cute baby items. You can always spot the newbies cause they have this disillusioned glazed look on their faces, envisioning their sweet, perfect bundles of joy about to enter the world. They’re so different from the moms expecting 2nds or 3rds walking around; they’re totally over it and have lived the realities of newborn hell, but forgot just long enough to get knocked up again. I love motherhood.
Since the economy took a dip and
took over, a lot of mom & pop baby gear stores throughout the bay went out of business. I’m glad that Babies R Us isn’t a mom & pop because I don’t know how I would have survived both of my kids baby-​dom without the store being around the corner. From diapering, cribs, strollers, monitors, bottles, clothing, toys, and every other baby knick-​knack you think you need, they’ve got it. I love the Britax car seat and Britax booster we got here; I also bought our daughter’s beautiful espresso finish Pali forever crib there.
Also as a great tip, this location does PRICE MATCH the
prices, as the in-​store prices often differ from those online. As the mega mall of all things baby — whether you’re prego yourself or buying a gift — Babies R Us is highly recommended.