Ethan Allen

I had the worst customer service experience with Jill Mantel.
Essentially, Ethan Allen was having a clearance sale because they are moving locations. The signage that described the sale was vague and the Design Product Manager (Kara) failed to provide me with further clarity. As such, when she told me that I would receive 75% off any and each rug, I took that to mean that I would receive 75% off of the current price of any and each rug. In fact, when I mentioned the clearance price verbatim, in relation to the 75% off, Kara did not bother to correct me.
Because it was such a great deal, my husband drove 45 minutes to Dublin to pay for and pick up the rugs. Kara had refused to take a payment over the phone or online because she said that the process was too time consuming. When my husband arrived at the store, he was told that there was a miscommunication and that the rugs would only be 75% off of the original sales price. Since this information was not written on the signage or on the signed card that was provided to me by Kara or was not mentioned to me in conversation, I asked to speak to a manager and that is when Jill entered the conversation, via phone (since I was at home & my husband was in the store). Kara was no longer at work and no one called her for clarity.
Although my husband tried to resolve this issue for over an hour, in the store, Jill never even bothered to speak directly to him. Instead, Jill opted to stay in her office the entire time and to let her subordinate sales associates try to resolve the issue.
Since there was only like a 25% different in price between the clearance price and original sales price discount, I asked Jill to meet me in the middle for an extra 10% off so that my husband would not have wasted the 1.5 hours that it took to drive to and from their store because of a miscommunication on their part, but Jill refused.
Frustrated by the blatant disregard by Jill and her lack of interests in reaching any solution that only inconvenience us, I asked to speak to Jill’s manager. It took Jill 3 days (2 full business days) to finally call me back to inform me that her regional manager would call me in another week, after the holidays. This incident happened on a Saturday. Jill didn’t call me back until Tuesday night. Jill told me that the regional manager would call me back on the following Monday morning.
I’m reaching to to Ethan Allen’s corporate office. simply cannot imagine spending a single dollar in Ethan Allen, if this is how poorly the upper management treats their customers.

We recently moved and purchased several items from the pleasanton location. Every piece of furniture we ordered has been perfect and of great quality, exactly what we expected. The sale associate/​designer «Jennifer» was most helpful, patient and a pleasure to work with.

Months ago we ordered a $ 500 lamp through them. After months we contacted the store who had no knowledge of the order until we provided the order information. Then we were told it was in a warehouse and would be delivered to the store in 10 days.
Never got the lamp. refund sent to us. worst customer service I’VE EVER HAD. No one knew what they were doing

Overpriced furniture and pushy salespeople… thanks for ripping us off Alexis, selling us stuff we didn’t need and things that wouldn’t fit in our little family room. I hope you are happy about making your commission. We had to go bad after numerous calls to the sore and district manager to get our credit for the things that just didn’t work. Good place to waste your money like other reviewers mentioned. 4.5 months since we placed our original order and still only have 2 chairs from this store. Terrible experience. I’m guessing the 1 or 2 good reviews here are from a time long ago when they had a decent crew at this store. Lets see if they deliver the remainder of the pieces to meet our deadline.

My four star rating is in reference to my exchange with the new store manager in Pleasanton, Jill Mantel, who made a wrong a right. Allow me to start at the beginning. I ordered a beautiful sofa from a sales representative at the Pleasanton store. Upon delivery it was obvious the sofa did not represent the stated dimensions discussed. However, the craftsmanship and overall product was excellent. Anyway, I contacted the store manager, Jill Mantel, who listened attentively to my story and dissatisfaction with the service and outcome of my purchase. After several conversations, Jill agreed to place a new sofa order with the corrected dimensions, which arrived two months later… perfect size and gorgeous. Jill Mantel is a professional that has the customer’s best interest at heart. She was amazing in her communication and follow through and therefore, I have a renewed appreciation for the customer care at Ethan Allen. In the end, I was impressed with Jill’s approach… her listening ear and capacity to empathize with the customer. Ethan Allen is lucky to have such an asset!

It literally takes years for them to complete an order. I ordered some arm chairs and a bed. Chairs to three month to deliver and it was the wrong color!
And the bed, if you don’t want to sleep on the floor like I have been for 3 months, I suggest you not to order anything from them! The delivery date keeps changes, and now its been 6 months! And I sill don’t have it!

You get a warm welcome by the receptionist when you walk into this Ethan Allen and it’s pretty much all downhill from there.
Although they have nice furniture displays, the items are pricey and you can go through many minutes walking through the store and you will see personnel walking around, rushing from left to right and they will not acknowledge or help you.
Then you will see other people being helped; and the same staff who ignored you earlier are helping others with a smiley face… mmm… interesting.
Need to redo all furniture in my house and was hoping for some advice/​service/​suggestions. Gave this store a 2^nd try and my husband was so frustrated and said, what are we doing here being ignored?! Just take our money elsewhere.
That’s what we did.
1-​star for the warm welcome; that’s it.

My wife and I have a home filled with Ethan Allen furniture, dining room, living room, kitchen and three bedrooms. When the kids got older we donated their Ethan Allen bunk beds. My wife bought all of this furniture at the Concord store and outside of a mismeasurement in the dinning room we were very happy. The owner of the store was a pleasure to work with. I bought two full size beds from the Pleasanton store. My son complained about a creaking noise so I tried tightening the hardware to no avail. During the night the bed collapsed waking my son in horror. The manager Janice sent someone over who determined that abuse caused the main frame to split in three places. No way! CUSTOMER NO SERVICE! Turns out this is a company store and after numerous telephone calls and unreturned calls NO hELP. I recommend going to a franchised store where there is accountability. Horrible management!

Bad, should I say horrible experience. I placed a simple fabric order to recover my dining room chair bottoms. The dining room was purchased at Ethan Allen several years ago (3) and we are re-​decorating. Here I sit one month later, having place at least 4 calls concerning my order. Wow! no one talks to me… NEVER AGAIN!
JoAnn N.

I ordered one single chair from them back on January 24^th, it is now May 1^st and still no chair! I have called them several times and get a different excuse each time. And on top of that they act like I am bothering them when I call! They are never the one that initiates contact either, this is just plain ridiculous and inexcusable! Stay away from this place!

Never Again. These are the 2 words I found myself repeating over and over again when dealing with this Ethan Allen location. Would not be surprised if this location or the entire company goes out of business given their complete incompetence in dealing with even the most simplistic duties. If you are lucky and they get your order correct, then you will escape having to deal with what myself and others on here have encountered.
No matter what, you will get to deal with some of the most arrogant and condescending salespeople you will ever encounter. I agree with some of the other posters in that this is a location in a strip shopping mall whose neighbors include a Dollar Tree & Quick Lube. This is not Rodeo Drive people, get a clue… Marianne and Rehana are the worst. You will get looked up and down as they pass by you and do not even attempt to help you, much less even speak to you since you apparently do not look like you can afford to shop there. Sorry, but when my wife asks me to go furniture shopping on a weekend, my first thought is not to throw on a suit to impress the salespeople whose monthly draw probably does not cover what I ended up buying. But I digress…
The real issue with this place is they are all incompetent. I have spent over $ 25k on furniture in this place over the course of 4 visits. Had one good experience where nothing went wrong. Everything was a full blown clusterf**k.
Who knew it takes 7 months for 3 barstools to get delivered? But hey, they are «custom made». Each time you call to inquire on the status you can tell that no one is checking on the status and you calling them is their reminder to actually do their job.
Bought a table and 4 chairs at the same visit I bought the barstools. Table and chairs take 3 months, but barstools take 7? Oh, and table arrives damaged so add another month to that since they have to pick it up and refinish entire table. This is of course after 2 scheduled deliveries where no one shows up??? When you call and ask where the delivery people are, they are clueless.
Bought 2 wingback chairs and small table for master suite and it ended up being the mother of all bad customer service experiences. Items are made, delivery is set up and? One chair, one table arrive. Um, where is the other chair? Delivery guys have no idea. Call and Ethan Allen has no idea. Ok, how does this happen? We have no idea. Where is the effing chair? We have no idea. What are you going to do about it? We have no idea… So, after some checking the chair was damaged and they did not want to deliver a damaged item. Ok, makes sense. So you have ordered me another right? Wrong. That would have required some intelligence and customer service on their part. So, after I have to call and let you know you did not deliver a chair for which you have now charged me in full, I need to point out that you need to order a replacement one? Seriously?
Offer is made to deliver said damaged chair that is «wobbly». Great, bring it right over; I will make a disclaimer sign for no one to sit in it for fear of injuring themselves. Solution is Ethan Allen will put a «rush» on a new chair. Ok, follow up every 30 days for 4 months straight. Each call is met with a new set of excuses on the delay. Finally, after 4 ½ months after it was supposed to be delivered and close to 7 months after purchasing, I get the call the chair is here and ready to be delivered. Yay! Not really; after all this they deliver the wrong chair… Oops, you wanted those 2 chairs to match!!! Yes, Ethan Allen we did. So, now they will «rush» another chair. Awesome. 1 month later chair is delivered and it is correct. From point of purchase to final resolution? 8 months. For. One, Chair. Oh, and the delivery guys smashed the wall in my entryway while delivering which only led to another customer service hall of shame experience to get fixed.
In short, Never Again. I would suggest you avoid this franchise at all costs and shop somewhere else who have competent employees and not the collection of

Wow – can be difficult to deal with.
I’m not an Ethan Allen fan to begin with, but my mom found a table she really wanted to send to me, and thus begins a silly ridiculous drawn out process that wasn’t worth it.
They re-​scheduled delivery twice – their mistake. Then I got a voicemail telling me that they can’t schedule for delivery since there was a $ 13 balance (apparently a sales tax issue that their system identified)
I think the individual people are actually nice, but their internal systems are wonky and create difficulties for both themselves and their customers.
Plus the furniture is not really worth the hassle.

If you want your own «Pretty Woman» experience, pay a visit to the Ethan Allen Design Gallery in Pleasanton. The «designers» are so snooty and look down at anyone who isn’t dripping in diamonds. Helloooooo bee-​atches! You’re not working on Rodeo Drive! You’re in a Pleasanton strip mall across from the Taco Bell. Save yourself some grief and buy online if it’s Ethan Allen you want.

Couldn’t even get someone to answer any questions. I run a large sales organization, and they need to send their salespeople to training. Whatever happened to don’t judge a book by its cover.

I predict that Ethan Allen will be in Chapter 11 by next year. Substandard design service, unreasonable prices, but moreover, very poor customer service experience. At least if you have to pay a premium, service should be top-​notch and fast. They are running an old business model that just does not suit the faster paced professional buyer of today. Long wait times and extreme prices.
My «designer» was not all that creative, and she did visit my home and make a few design ideas. On her suggestion, I let her think over the project for a few days and then returned to the store to see her ideas fleshed out. But they were not fleshed out at all. Left her again for a week, and came back only to the same result. That was frustrating, loss of time with no new ideas. It took me 3 trips to to store to get the order placed, and none of the design changed between the first and last appointment.
Anyway, I ordered a stock Heron table and a custom chair, plus some pillows. It’s been 8 weeks (not counting the 2 weeks of «design» time). When I called for delivery status, I was given a phone number to chase down the scheduler myself, as of course my items are sitting in the warehouse over in Union City while nobody did anything about it.
The pillows are not ready. 3 pillows take more than 8 weeks? I have already been advised that one of the pillows may take until late August, which I find crazy. Can I cancel it? Well, I asked what remedies are available on that, but my «designer» has not replied to the email at all, although she did advise me that the couch I purchased is scheduled for 8 weeks out — wait, I did not buy a couch!
I found the exact same print for the other 2 custom pillows at Homegoods for $ 39 for a pair, same size. Good grief, I paid $ 139 per pillow to Ethan Allen.
The table I purchased but have not received has been on sale, $ 75 discount, for the last 10 days. But the company would not honor the sale price and provide me with a credit — that is just mean.
The personnel seem very over-​focused on commission and spending your every last dollar, rather than making you happy and having good results from return customers. That will do them in, at the end of all things. I have lots of buying choices, and they will not even make it on my list next time.

Walked in to buy some furniture. Lots of inventory on the floor. We got greeted by saleswoman who wasn’t there to just sell us furniture. She exuded the impression that she was a professional interior designer and was there to provide us with her expertise. The prices of the furniture here reflect that attitude. For some customers, this might be great.
I remember now that we bought some upholstered chairs with custom fabrics from this store in the past. The fabric in the chairs didn’t match and we had to exchange one of them to have the fabric re-​done.
Easy shopping center parking.

Cindy K our designer is AMAZING! My wife and I just moved into our new home (very demanding), a TON of rooms and decorating needed her help. Our house looks AWESOME! She got us to venture out of our comfort zone with furniture design and we are glad she did! She has been overly accommodating and made many many trips to our house. Ask for her help for sure. Cindy has your best interest in mind.
Furniture quality is excellent as expected and has not changed since our last order 10+ years ago.
Side note: Ethan Allen Delivery folks are not the best if you are expecting excellent service for the price you are paying.

Thanks Joanie for my stylish home. Love my leather sectional!

Just had the Artisan Curio Cabinet delivered on Tuesday. Started to clean the glass and started to notice how poorly the workmanship is. The more I looked, the less thrilled I’ve become of Ethan Allen. I was expecting five stars, low and behold it’s one star and reflective of Ashley Furniture. Sure it’s solid wood with Ethan Allen, but… Terrible workmanship.
05.21.13, Photos have been removed by Unilocal. «…we have removed a couple of your business photos. We encourage users to post business photos that are broadly representative of the business, while sharing their personal experience with that business in a review… we thought that your photos looked more like they captured your personal experience.» WTF? Guess EA doesn’t appreciate the truth.
I waited almost 8 weeks for delivery and now this.
I’ve sent the email. Not at all pleased.
07.07.11
We were able to schedule someone to come out today. Ethan Allen works with Wiggins Furniture Service to handle problems with furniture that’s delivered and has defects. So, Sean looked at the cabinet and agrees it doesn’t cut it, so he will report back to Ethan Allen that it’s seriously lacking in workmanship. My request is to have them get another unit, send it to their store, make sure its A-​Ok, then deliver it. But, I fear that’s not the case, Sean said they normally take the piece, fix it then send it back. I have to really question that. Why would I order something new, have it delivered as an inferior product, then send it back to them to «fix it». Frankly, now its a re-​furbished unit. Referb, can’t demand the same price as NEW. Now, I wait to see what Ethan Allen says to Sean. BTW, Sean was really great and very calming. I can be a real Bit@h when things like this go wrong.
If I had to do it over again, I’d ditch Ethan Allen and go directly to Steuart David and order the furniture.
07.12.11
Received a call from Niccole (909)364−1844 in Chino California stating that Ethan Allen will Exchange the Curio out. They will Deliver the unit to the Chino location, have it inspected, then send it out to me if it meets the QC standards. I asked if the turnaround time is another 6 – 8 weeks and was told they would call me by the end of the week with and ETA. At this point, I’m pleased with the results, I only wish it would have been right the first time.
07.29.11
Well… i guess the end of the week in Ethan Allen time is 13 working days after the call on 07.12.11. I just received a call from Christina at Ethan Allen in Pleasanton CA. saying that the curio cabinet will be here in the beginning of September 2011. While I’m pleased with the results, I’m not terribly happy with the amount of time this is taking. I told her to reinforce the fact that if this second curio is delivered with anything wrong, I’m sending both back and demanding a refund.
I’m really surprised at Ethan Allen, I really don’t think I’ll purchase any additional furniture from them at all.
08.25.11
Received the second call from Ethan Allen some 07.29.11 stating that the cabinet will be sent to the east coast, then to the west coast, inspected a second time and then sent out to me, so they are still on track for delivery some time in September. If I had know it was going to be like this, I’d have never of purchased from Ethan Allen. At this point, I will never purchase anything from Ethan Allen in the future, Buyer be ware… If you are counting on five star furniture, don’t count on it from Ethan Allen.
09.01.11
Recieved a third call from Ethan Allen with apologies again. The curio is going to be shipped from the east coast some time next week. Then it will be 7 – 10 days. So, I’m going to assume the week of September 12 – 16. Fingers crossed. She said they would inspect it before its delivered… M. Yeah, I certainly hope so. People out there reading this… Don’t bother with Ethan Allen. Try Stuart David near Modesto.
09.07.11 Call from Ethan Allen stating they will call tomorrow with an ETA.
09.08.11 Call from Ethan Allen stating, they have not received an email from their distribution center back east and to expect another call tomorrow for new ETA. Sounds like communication between store and corporate sucks.
09.09.11 Call from Ethan Allen stating that it is shipping from the east cost today, and to expect it in 7 – 14 days. The will inspect the unit once it arrives, and hopefully it will not be as bad as the one they first sent. I told them if it is, they can take both back and give me a refund. Frankly I hope they screw up and I can buy from Steuart David.
09.24.11
The second curio arrived today round 3:30pm. As the men were unloading it from the truck. Unfortunately, the first thing I see is the gap at the back of the unit, the same gap that is on the defective unit I already have in the house. I didn’t bother looking any further and told them to take it, and the other one back. Unfortunately, you can’t do that. They can’t take back both because the don’t have paperwork ready should

This place is OK. We bought quite a bit of furniture from them and not everything went as smooth as it should have. Our initial salesperson/​designer Peter got laid off in the middle of our project. He was pretty good. The person that took over was very nice as well. We had problems with a few items which eventually got corrected after having to put too much effort into dealing with it. They finally fixed what needed fixing, returned and credited what was needed but it was not the easiest process.
I had one item that I specifically ordered with the manager who told me it would be taken care of and ordered and then when talking to our consultant who took over for Peter I found out it was never ordered. The manager then tried to blame it on the consultant but I know that she (the manager) had assured me she was going to make sure it got ordered.
The furniture is good quality and I am happy with it.