Banfield Pet Hospital

This place should be CLOSED! It is true that they don’t treat your pets seriously. They only care about how much money they can get from the pet owners!
I sent my lovely kitten there with the purchase of banfield wellness plan, and that was the biggest mistake i had ever made in my life. They always try to make me pay extra for the reason of «something is not included in your wellness plan,» even though i paid they monthly already!
One time we sent our cat there because he peed everywhere in the house. Dr. Kim told us my cat was in pain because he had some urinay problem, we needed to pay extra for the treatment because our plan wasn’t coverd by it. 2 or 3 months later my cat became really sick and weak, he didn’t eat and pee at all… later on my cat was diagnosed with multiple organs dysfunction, which was in a really bad conditions, nothing different than dying. My entire family was extremely depressed about it because to us our cat is not just a pet, he is a part of the family member. Since we didn’t trust Banfield anymore, we took our cat to Sage for the emergency care, but eventually he didn’t make it.
He was only 1 year old…, died in such a horrible and strange way. Also after our cat past away Banfield did nothing for my family but kept asking for the remaining 2 months wellness plan fee. I couldn’t say it out to the public until now because it just hurts too much. And same as other victims, we claimed to the Board and are now waiting for the investigation results. I really hope they can do something like revoke their license and close that place. Someone needs to be responsibility for my cat’s dead.

I complained to them and their owner Dr. Yoon replied making up lies and stories to defend his business. Please do not go to this clinic unless you want to sign up for services that you don’t need. I also complained to the BBB and found they have numerous complaints logged against them.

Horrible place .
actually does not know hot to diagnose pets. brought my dog here multiple times for allergic reaction, after being giving ton of medication and injections I was told its probably best to take a allergy test (obviously). They will rob your pockets blind until you have realized you spent over 100s of dollars there. On the brighter side Staff at the front desk is very nice.

I’ve been to multiple Banfield’s over the years some good and some bad, but this one has continuously disappointed more than the rest. That being said all the vet techs and people I’ve actually spoke to at the front have been very nice and helpful as much as they can be. I think the main problem is they are very understaffed, or they just over book clients so they can make more money per day. Multiple times I’ve dropped my dog off at 7 – 8 AM for either a comprehensive check, random issues, teeth cleaning etc. and was told that he’d be ready by mid day. Every time with out fail they’d have a «high number of emergencies» and he’d be stuck there till 6:00 PM. What really sent me over the edge was when I took him in because he was acting really strange, they ran blood work charged me +$ 200 to have one of the techs tell me his blood levels were off but the doctor was too busy to talk to me for at least another hour. The last comprehensive check I had him in there for they didn’t catch the clear as day irritation he had on his underside (he got it at a local dog boarding place a couple days before, I knew but I wanted to see if they’d see it on their own) Only reason I keep going back is because I was still on the pet plan from the other Banfield I went to back in WA. Obviously as soon as its cheaper for me to cancel than continue I won’t be using their services any further. Do yourself and your pet a favor and look for an alternative.

I have taken my dog Meka here since 2002. On May 20, 2016 I had to put her down… she was 17 yrs old. She had some medical issues that she was being treated for over time… allergies, cushings, arthritis, and toward the last few months blindness and loss of hearing. Dr. Yoon and his staff have been nothing but caring, and gentle. They would make recommendations, but the final decision was left to me as they type of treatment. I never saw them jacking up the price after a quote was made, yes sometimes she was there for long periods of time, but attributed that to checking everything throughly… and they are busy showing me that there are alot of customers who are happy with their care, thus the many customers. I have sent several friends, and family there and they get the insurance and is very happy with their care. If I get another pet, I will defiantly be going back to Dr. Yoon!

Took my dog here and they did not catch what was actually the problem with my dogs eye. The vet barely spoke to me and did not explain what was wrong with my dog. My dog ended up getting worse after we started using the prescribed medication and needed surgery from another hospital.

I dropped my dog off this morning for his comprehensive exam. I was told he was their first comprehensive of the day. Then they said they’d be finished with him around 3 or 4 pm! WHAT THE HECK??? They weren’t performing surgery! Some blood work, one vaccine, and one other test… that’ going to take 7 plus hours? Ridiculous!
The staff is nice, but this will be our last visit to Banfield!

This place is horrible. They tried to pressure me into having surgery on my dog that wasn’t need. (I deal with health care every day) when I declined and told them to drain it they intentionally left it half full so it would swell right back up. They will not touch my friend and I will be going back in to check those punks. YOU WANT TO HURT THE FRIEND OF SOMEONE WITH SEVERE PTSD!

I’ve been taking my cat here since she was 4 weeks old, the staff is great especially Kim, she always remembers to read the notes on my cat before cutting her nails. Dr. Yoon is wonderful, very knowledgeable and gives me in depth answers when asking questions.

I have love for the staff and the compassion they have had for my dogs and my cat for almost 10 years. Everything is straight forward and have a great experience every time.

The people are very nice but the process and logistics are an absolute living nightmare at this location. There are several occasions on which appointments have ran over an hour late, it looks like they’re always understaffed for one reason or another. Also, there is no proactive communication so you are sometimes sitting or dropping your pets for hours without notice. There is a serious lack of competency with management that is maintaining this facility in terms of customer service and pet care when it comes to logistics for appointments and timeliness.

All three ladies working here today were so friendly and sweet! My shy little pup used to come out shaking when I would take him in to the Concord location but he came out with a pep in his step today despite getting multiple vaccinations! They were able to fit me in for a last minute appointment and it’s clear they took excellent care of my little guy. Glad I chose this particular location instead of the two closer to my home. Thank you guys!

Oh Cynthia! Trust me, you’ve never met another Cynthia. She makes bringing our dogs to Banfield an absolute joy. She runs a tight ship at the front desk. Everyone is confident, they know what they are doing and how to get it done. Noone seems like they are slacking and when it gets really busy (which it does — lots of people have pets) they still acknowledge you and continue to give good service. The vet techs take their time explaining and making sure you understand your discharge instructions. I feel lucky to have this Banfield so close by and our dogs don’t even freak out when we go in the door!

We have been bringing our 2 girl cats here for over 2 years and our 2 10 month old boys since they were babies. Everyone has always been great to us. Treated us well and our furs babies too.
A few months ago we had the scare of a fur parents life. We almost had to put one of our boys down. He has been eating all kinds of foreign objects. We found out he has a condition called Pica. Dr. Yoon worked with us and got the cost down some and referenced us to a payment plan.
He saved our baby boy. It had 5 months, we now have the education we need to help him with his eating disorder and he made a great recovery.
I recommend them to everyone I know.
I love there pet plans. Cost effective for our family. Also the piece of mind that all my visits are covered.

Stryker has been a customer for 9 years!
Great vets and great team to ensure that all dogs are well taken care and healthy.

I didn’t want to trust the reviews, but now I do. My 8 week kittens will be fine here for the year wellness plan contract I signed. The staff is nice, but aren’t the best at communication here. I wasn’t told the payments would be taken out of my account or that there’s an extra charge for clipping toenails. They are nice, but I feel should try to make customer service right and maybe waive the fee they didn’t tell me about :(

I can’t begin to tell you how much i despise this company. First, after bringing our beloved companion and one of our two Yorkie’s to themat 8:00 AM (who was having breathing problems) we were told to come by and pick her up at 6:00 PM — that they were going to keep her for observation. At 6:00 we were instructed to pay $ 23 for cough medicine. They then told us she had a collapsed trachea. Cough medicine for a collapsed trachea!!! Get this — they conducted the X-​ray and knew about the collapsed trachea in the morning and still told us to come by at 6:00 and pay for cough medicine!!! We immediately took her to a reputable pet hospital where she died hours later. She had been fighting to breath all day!
THEN, if that isn’t bad enough we were told WE HAD TO CONTINUE TO PAY FOR THE BANFIELD WELLNESS PLAN we were on for the remainder of the policy term — 10 MORE MONTHS… $ 430 for a WELLNESS PLAN for a deceased dog!!!
I beg of you — please reconsider this company and go to another one. I know i am.

I took my black lab to Banfield in Dublin since he was 3 months old. My dog recently passed away (at 14) so I will no longer need their services but so appreciate the care and support provided over the years as well as in his final days. In particular, Dr. Yoon and Cynthia were exceptional and I highly recommend both individuals. Dr. Yoon is very caring, professional and knowledgeable. Cynthia is also very caring, competent, and makes you feel like family. Thank you both…

Worst experience I have ever had with my dogs. 4:00 pm appointment don’t get seen until 4:30. Tech was rude and handled my 7 lb dog very rough. After his shots had to wait 15 minutes to pay because front office staff too busy screwing around to check clients out. I have 2 small dogs and we are crammed in the front lobby with 4 other LARGE dogs waiting to check out
Wish I had read these reviews before taking my dogs here. Please save yourself and your dogs a lot of grief. If you love them take them to a real vet! Lesson learned

We’ve been coming here for years taking our little guy Zachery for regular checkups. The entire staff has always given us the best service they can possibly provide addressing our ever growing concerns. Although we have moved out of town and had the option to switch to a closer Banfield branch, we remained here as customers because the trust is invaluable. Driving the extra distance is worth the peace of mind.
Yesterday March 11^th, marked one of my darkest moments in my life. Over the span of two days, Dr Beau Bedell treated Zachery by maintaining his comfort level. In addition, a few tests were ran. In the end, there was nothing that could be done to save him. However, the entire staff has made it easier for us to deal with our loss. They were patient with us while making our final decision as well as assisting with all the paper work. It allowed us to focus on Zachery’s final moments of life.
My wife and I would like to thank the entire staff. To Cynthia for always remembering Zachery during his visits for many years and accommodating him with his needs. To Dr. Beau Bedell for doing his absolute best treating Zachery. Last but not least to the gentlemen which I failed to recall his name. For his years of care and helping us during this difficult time.
Zachery will forever be missed. Rest in peace son.