PetSmart

This past Father’s Day, 6÷19÷16, was my first grooming experience at this PetSmart location. Amalie did a very good job with my Goldendoodle Roxxi… especially grinding down her nails, which has been a challenge for others in the past.

Very disappointed that no matter WHAT TIME of day I walk in to purchase pet food? There are boxes and boxes of unopened cans that are merely stacked on respective shelves and NOT EVEN OPENED with a knife so you sit there EACH time with your car keys trying to open the tough plastic covering them because the sales staff ISN’T TAKING THE TIME to not only place on the shelf BUT make a SIMPLE opening thus allowing the customer to readily if not easily retrieve the canned food. Really sloppy job, negligent. Did you ever stop to think of all the senior people as well who may have arthritic problems in their hands? I mean seriously, that’s just laziness on the part of ANY clerk stocking shelves and not doing full service for ease with customer in mind.

I used to come here a lot, but they’ve been hiring idiots. These girls can’t count! Double ringing me for items and asking, «Did I scan this one yet?» Over and over. Its not my job to keep track of this I’m buying from you! When I try to ask them to refund me for the item I was charged 2x for she argued and then returned everything which made no sense because she didn’t double ring the item I was charged twice for and rang everything up again saying its correct and its obvious its not! Items sold:13 items in the bag: 12 count for yourself. This is so irritating throwing money away. They don’t listen. Do yourself a favor and go to unleashed 4460-​A Tassajara Rd, Dublin, CA 94 568 better prices and customer service!

I adopted my chow mix here. It’s a nice place and have very friendly staff as well. The only problem is they didn’t sell me all the stuff needed for raising a puppy. I had to go to local pet smart to get them.

I take my dog to grooming and Doggy Day Camp. Grooming is good/​ok. Day camp is ok. I took him 3 times this week. Tuesday they didn’t give me a Pawgress Report. Wednesday they forgot his Kong and collar. Thursday the small dog room was packed with other dogs. They need to have a max capacity with their dogs. I assume my dog enjoys his time there though. Hopefully he’s not getting freaked out with all of the other dogs.
Also, their dog stuff is super expensive. I buy leashes, collars, treats, etc. online. Nice staff though.

I love the tropical fish department.

I don’t live in this area but i drive all the way out here to see Heather M in the grooming salon. She is amazing with my dog. Even when she is booked and its my fault for waiting till the last min she always helps me out with fitting me in. I have a 90 pound rottweiler and she is very hyper and loves people. So i know she can be a pain. But with Heather M she knows how to handle her and she always looks so good and soooo soft. She has never liked getting her toe nails grinned and she is the only one who has been able to do. If your looking for an outstanding person for a bath for your dog, call them and book with Heather M. You wont regret it!

Review for grooming salon: I’ve had my wheaten terrier groomed here twice with Manuel ‘Manny’ and he’s been wonderful. He’s very professional, patient and really listens to what the customer wants. He thoroughly explains how much hair he’ll trim and what the measurements will be and different areas. He’s great. My dog also feels very comfortable around him — despite her nervous/​high energy behavior. He’s like the dog whisperer!

I love this location. Great prices, plenty of inventory, friendly staff…
I usually use the grooming services. Go during the week! You’ll get 25% and most of the time you can make a same day appointment.

This review is for the hotel service.
** Puppy was in bad health:
We picked out our puppy from the hotel this past week, and she was ill with runny nose, sneezing, coughing, with bad allergies, and the verbal progress report that was read to us said everything was perfect during her 9-​day-​stay at the hotel. We brought her to the vet today, and she took an injection and she is on antibiotics due to kennel cough, traquea infection, and allergies. PetSmart failed to recognize my puppy was ill and needed medical attention. She is a yellow labrador puppy, which means she’s got lots of energy, but this time we were heartbroken to see her in the shape she was in.
** Failed to feed puppy 4 meals:
She also lost nearly 3 pounds and we noticed 4 bags of food were not given to her. PetSmart is unable to explain what happened.
I called the customer service today, and they put in contact with Kelly who denied all facts above. She was not able to answer any of my questions, and at the end she asked me to shop elsewhere and look for another pet hotel service. This is not what we expected to hear.
** Security of our dogs upon check-​out:
At this location they do not check on the owner’s ID to verify that the dog owner is really the one picking up the dog. If anyone goes there willing to pay the hotel bill, they just hand over your dog to random people without asking for identification. I asked them to make a note to only give my pure breed dog to me only, but again they failed to comply to the customers request.
** Unexplainable additional charges:
They charged us for additional $ 16 and they are not able to explain why. They also charged us for one additional overnight stay, when she did not sleep there the last day. We picked her up at 8:30pm.
We shop a lot at the PetSmart Dublin location for pet food, toys, dog training service, grooming service, and now hotel. We expected better treatment from Kelly and the pet hotel employees. We did not expect to be asked to take our business elsewhere, and she also said to call the corporate if I feel like it. During my conversation with Kelly, I asked if there was anything the store could do to remediate the problem, and she took it personal as if I was threatening her and the store. Completely unprofessional. I had to address it at the corporate level, since I could not get any answers from Kelly and the hotel employees. The hotel employees at this location usually have an attitude difficult to comprehend. The treatment my puppy got at this hotel was completely unacceptable. They have lots of room for improvement.

We took our Betty for a spa day today. Jenny did an awesome job with her.
Store is clean, great costumer service, reasonable price.
We will definitely be coming back!
Thanks Jenny!

I absolutely love this store and the people that work here. I have two puppies a yorkie 7 mo, and Australian Shepard blue. We are a regular customer. We get grooming a and pet check ups. Melissa and Suzette are friendly and ver knowledgeable about pet training classes for dogs. They are easy to take back returns as well. My boys love visiting.

I brought my dog in for grooming. Hair, nail trim, teeth cleaning, and bath. A person I haven’t seen before did the intake and she seemed hostile, as if, she had some hidden agenda. It’s a grooming place. I didn’t think someones dislike of me, for whatever reason would be taken out on my dog. I returned and the nails weren’t done, the teeth weren’t cleaned, no bath. My dog had razor burn in several places they tried to blame on scratching. Places he has never scratched before. He was bleeding from several locations. My dog is 14, blind, and 12 pounds. I feel they sheared him like a sheep. If you haven’t seen how sheep are treated Google it. If you value your pets health and safety I would avoid this place like the plague. It’s a grooming place with unchecked underlying anger and agendas that I feel were taken out on my dog. This place needs a nanny cam.

The ratings are for grooming parlor. And Armando is a magician. He does the best grooming ever on my newfie. Very reasonable rate and my dog loves him.
Only catch book early. Thanks Armando.

Fish department: some tanks had dead fish and feeder fish tanks at the bottom were gross. However, the woman who helped me was fairly knowledgable. Also, in the female guppy tanks, there were newborn fry, which meant the fish in that tank were relaxed and happy enough to reproduce, which is a very positive sign. Good selection of tank décor, medicine, and food.
Tarantula/​Scorpion: hmm. Cages are extremely small. I’m not an expert, but it seems like they would need more than four inches of real estate.
Grooming Department: based on the reviews, I would never take my dogs here. I’d be legitimately scared to bring my dogs here. The reviews stating dogs were severely injured by unapologetic employees here make me sick to my stomach, and make me hesitant to spend any money here, even outside of the grooming department.

I don’t normally come in here to buy pets because … I don’t trust it. Only time I would come in here is if I need to buy pet food or buy other pet necessities.
Everytime I’m in here, I see one or two dead fishes in a tank. How are people suppose to buy healthy fishes when there are dead ones in there !? And unhealthy betta fishes in their little cups.
And they don’t restock too much on aquarium gravel. So I have to mix my gravel from home with something similar to it from the store.
The staff doesn’t seem toooo knowledgable on things but I suppose each person has knowledge on different pets. Wished I knew which one to ask.

Had a good experience here! We just got a new house guest for the summer, my sons classroom bearded dragon. We stopped here to get him some new food. Annie was very kind and helpful! She taught us a lot about what we needed to get him for a healthy balanced diet. We enjoyed looking at all the critters they had. Especially the little orange bearded dragon! He was so frisky and fun to watch. Almost left with him in addition to the food we went there for.

I’ve been here twice in one week and on both occasions i noticed that I was quite getting the level of service as everyone else, but the inappropriate comments about me walking around looking like a Latina made by mellissa the cashier was enough to start something.
My first time here was on 05/​26/​2015, I wasn’t greeted upon entering the store like most, I was passed by several associates and never asked if I needed help or had any questions. I carried a large heavy item to the front by myself and when I finally made it to the line I witnessed the cashier swinging, flipping and twirling her hair more than she actually knew how to work the register (which held up the line). Might I reiterate while I was in line everyone else was bid a hello or goodbye, however I didn’t find myself receiving any salutations, nor an offer to help me to my car.
On 05/​27/​2015 I went back to return the same item that I purchased the day prior. I had on an all red sweat suite and my gold jewelry. Unfortunately the service was the same but this time I was taking names and notes. I walked in alone, three registers were open and the first cashier was mellissa; she was greeting but she skipped me. (Was she profiling?) christopher was the manager on the floor (set a horrible example) and actually closed his line only to ask melissa if she was alright; never to follow up on his employees missed greeting and neither did he offer to take me on another register. So I finally spoke and told mellissa that she hadn’t greeted me at all. She just went mute, and gave me a look like as if she wanted to say, «if this were slavery».
I was elated when Lakhneet approached me and told me she could help me. Lakhneet was very polite and graceful. I expressed to her that my treatment here was horrible. mellissa over heard me complaining and started snickering about being scared and calling security to report a girl who’s walking around looking like a Latina and threatening to Unilocal.WTF??? I hope this really starts something.

Review for Grooming Salon: I have had a mixed experience. I have two dogs, both under 20 lbs, poodle mixes. The first time they seemed to be OK, but the price we pretty high — I don’t think I read the full description and ordered more services than really needed. So I tried them again. This time I was told one of my guys doesn’t like his feet clipped (duh — I had mentioned this before) and if he continued to struggle they might not do his feet. But worse was the scratching and licking, not to mention the razor burn on one of them.
After a full day of them fussing I actually bathed them myself in just clear water and the problem stopped. Either they didn’t rinse properly or the sensitive-​skin shampoo was not used or some third unknown problem.
My regular groomer moved away and still looking for a good replacement…

I love coming here as I have two young children who have the opportunity not only to look at rodents, fish and reptiles but also at some funny and active dogs as their dog hotel play area is visible from the store. They also have cats at the store who are available for adoption. It’s just a fun place to be and look around. But the main reason we came here today was to purchase a small fish tank. We never owned a fish tank before so we wanted to start with something very small. We didn’t feel like keeping our fish in a tiny bowl as some ppl. do. We felt if we want to have a fish as a pet we should do it the right way and keep it in side a nice small fish tank with all the necessity and keep him alive and healthy!
The person who was in charge of the fish area was very helpful and gave us great tips what to purchase, how to keep the water clean for our fish and which fish would be a good choice to start with. Now our betta (Paul) has a wonderful new home and our children are happy to see our new addition.
Although it’s a chain and they definitely carry some questionable brand I would never feed my dog as it is pure junk! I’m pretty happy about our fish purchase.