Enterprise Rent-A-Car

I would use this Enterprise again– the staff were very helpful and answered all my questions. Service was very good.
Barbara Proctor

I love renting from this location. No matter how busy they are, or if there is only one or two people working the counter, they still go out of their way to make you feel like a VIP. Normally, they have a few cars to choose from, depending on what you’re looking for. They are very professional and personable, not too mention accommodating. I have never once had an issue at this location either. You cannot go wrong renting a car here at all! Whether its for business or pleasure, you can find the car you want at a reasonable rate here! They rock!

Great customer service!
I’ve rented from them a couple times and each time they were able to work hard to get me the car I wanted. Even when it wasn’t available when I came to the store, they worked to get one to swap out the next day.

Rented a car at Enterprise in San Mateo. While driving to Dublin, the car started making a loud grinding sound. I drove to Enterprise in Dublin and they exchanged car immediately. They were courteous and very pleasant.

Again customer service at its best. I had car troubles on the rainiest day of the year. I arrived at the location to be greeted by friendly staff. I was set up with a nice clean car within 10 minutes. All the staff members had great personalities and were in the business to keep the customer happy. I would rent from this location again if the need arose. Thanks again !

This place is been always good for me to rent vehicle. Very good staff, co-​operative and they are really patience. I worked with Sunny and Rebecca. Both are really helpful.

These guys are professionals. Superb service and ultra fast — even under stress of New Years!
I came here to swap out a rental car the day after new years, near closing time. The scene at the rental car place is similar to a very busy bazaar with the queue stretching out almost out the door. The manager — Rebecca was all smiles and put everyone at ease by assuring that all the requests would be taken care of — even though the official closing time is at noon. There are papers being shuffled, numbers rattled off the tongue, credit cards being shown people in and out to part with their old car or receive their new rentals, meanwhile the phone is also ringing off the roof. Everything was handled smoothly and professionally, no matter how unique the request and not one mistake was made.
Will be back for any of my rental needs in the future!

Very busy but they managed to get me situated quickly and even offered me a nice upgrade. The customer service here is always excellent. If I ever have a problem with a car they are always willing to step up and fix the issue. Love the weekend special deals!

This branch of Enterprise is by far the best in this area. After getting 2 pretty awful SUV’s, I came to try once more. SUNNY BOPARAI, was Great. Courteous, efficient and best of all prompt. (he smelled good too! lol). If only all the Enterprise employees were this good. Would’ve given 5 stars… but no key-​less start in Jeep!

My experience with Enterprise has always been Great.
Always friendly, with 1^st class treatment.
There were also a couple of times when my reservation class vehicle was not a available & they gave me an Audi A4 & and a Infinity GX35, for the same price, no extra charge.

Very disappointing. I made reservations 4 months in advance for a bmw which they say is part of their fleet and I have actually rented one before. When time comes to pick up the car all they have is a volvo. Wtf.
So they offer a camry. I go down there to pick up the camry and they don’t even have that car even though they said they did half an hour ago. They try to give the volvo again but I don’t want a volvo… (I’m not an old man)
Here’s where their whole business model is wrong. They don’t cater to an individual specific car. They do «classes» of cars. There’s a big difference between a volvo and bmw but these people just aren’t getting it.
Next time I will try san jose airport again. At least when you call they have what they say they have and are better organized.

Louie provided speedy, friendly, excellent service! He is very professional prompt and made renting an unexpected rental car a breeze.

I can’t count how many times I have rented a car and the experience is always painful, depressing or shocking (sometimes all three!). From changing prices (e.g. online to your actual bill), hard-​sells, sloppy admin, crappy cars. Thus I am delighted to report this Enterprise location is a gem. It is run by genuinely kind staff who actually care about the customer and not the cash! Rebecca is outstanding and Joey is superb. Ask for either by name and I’m sure you’ll find out what I mean. The service was efficient, professional and I was treated with real respect and kindness. The car was great. In all honesty, renting a car was never easier or more pleasurable. Thank you!

Absolutely incompetent service.
I rented a car from this place, no issues at all. The problems came when I dropped the car off and settling the bill. They have a 24 hour drop off at this location, so I took advantage of that. I never purchase any kind of rental insurance, as I do not want to be ripped off.
Te next day I get a call telling me they have the car, everything is fine and they will be billing me a completely different amount from my original quote. MORE THAN DOUBLE!
These scum bags charged me for every insurance coverage under the sun. Didn’t they read my rental agreement and see that I had declined every one of their rip off insurance plans? I call back and am told someone will get back to me ASAP. Hours pass, nothing. I call back and they assure me my credit card will be refunded with the incorrect charges. No problem I thought, job done.
I wait a few days and see the refund on my credit card. They only refund me half of what should have been refunded.
I’m not calling these idiots anymore. I’m going to dispute the amount with my CC company. Will be placing a complaint with Enterprise customer service also!

Rachel is amazing. Very friendly, helpful and genuinely wants to help you. Enterprise is everywhere but she makes it worth coming to this particular branch. Keep up the good work.

Pretty good. 4 – 5 young people staffing the front. Surprisingly busy for a weekday afternoon. Crowd was handled efficiently and with respect (Andrew). No high pressure sales for add-​on insurance or fuel.
Couple of dings on the vehicle were noted by Joe.
Economy car stinks of cheap air freshener/​stripper lotion. Better than BO I guess, but I must downgrade a full star for the strong smell.
Good enough to get around for a couple days.

Update 12÷4÷2014
Finished a recent rental here and the management has changed. The only person that hasn’t changed is the car washer (he needs more help since it is only him cleaning all the cars, which is pretty tough)
The new assistant manager, Drew, was very friendly and helpful. Even with 5 people needing help on a Monday morning, the office was well staffed and managed compared to my previous visits. They are speedy and efficient, and aim to provide good quality service.
Keep up the good work. Will be coming back here for rentals as needed.

I’m unsure how this happened, but Enterprise Dublin has gone from being horrible to very good. Perhaps the change came with a change of personnel. There was a time when those who worked here were exceptional rude, short-​sighted, crass. I’m not one for tolerating a 20 year old telling me: «You, sit there!» No, I can spend my money elsewhere.
Now, this outfit runs a whole lot better. Gone are the bad behaviors and lousy choices of vehicles. While no business is perfect (I wish they had more employees and more cars) this particular outlet is my «go to» place for local rentals. More often than not I use them for business and out of town rentals. I’ll be back again and again and highly recommend them.
Talk about a change of attitude!

Had the best expereience with Mike C. He made the process of getting a rental completely painless (well, except for the fact they weren’t lending out luxery cars, bummer).
From the time Mike was called to greet me, I waited literally 2 minutes. We then went to go over paper work and pick up the rental. I was in and out and on with my day within 15 minutes. I waited longer for the Toyota techs to greet me when I was dropping off my car than the entire car rental transaction!
Thanks again, Mike! You are amazing!

I come here because of our corporate account. Folks here have been nothing but polite and helpful.
I have my routines of course.
I always pick up the car as early in the morning as I can get there. More options at that point.
I always have a reservation.
How they handle special situations or last minute I can’t say. But my experience has been nothing but positive.