Hertz Rent A Car

Most poor service I ever had with car Rental. they cancelled my booking without notifying. yes really. i traveled a lot to reach there with friend to pick up my car for the trip and they cancelled my booking. I had to go to another place to get my car for the trip. that time i booked for Budget though the phone on the way itself.
Never go this place, there was never any car for you. people waiting for long hours for a car. And the black young guy sitting in the reception careless about the waiting queue, no greet, but was talking with his girlfriend over desktop phone for long keeping us and other people waiting. disgusting. will never go there.

I wish I could give this location 0 starts!
I always experienced good customer service when I rented from Hertz, up until I rented from this location. In fact, this has been by far, the worst car rental experience I have experienced so far. First, I made an online reservation to reserve a mid-​sized car and got quoted $ 91 tax included. When I arrived, they didn’t have mid-​sizes and the very dark-​skinned guy at the counter (which btw was very rude and had a «I want to go home» attitude), offered me an economy car and he tried to charge $ 104! I mean, not having the car I reserved plus downgraded to an economy car and he wanted to charge me more than my quote? You’ve got to be kidding me! As expected, he couldn’t explain why the extra charges.
I really needed a car rental that day and since I went after work 1 hr before they close, I didn’t have another choice but to suck it up and wait 45 min for a COMPACT car to be available. To my surprise, when he gave me the car, the interior and exterior were DIRTY, and smelled LIKE SMOKE. Note that I reserved a mid-​sized car but ended up with a downgraded «compact» and still charged me $ 104 from the $ 91 that was quoted online for the Mid-​size! The guy at the counter was never helpful, very rude, condescending, and even when I showed him my quoted price he still charged me more for a downgraded, dirty and smelly car. This experience makes me think twice before renting again with Hertz, and I will definitely NEVER be back to this location! I will also tell my friends to stay away from renting at this place.

Had a SUV 4wd reserved weeks ahead of time. Even called in like suggested to make sure we would have a 4WD but when we went to pick it up. They had none!!! Will never rent from them again! No customer service and no apology!

I had attempted to rent a car here. There is no way I will ever rent from Hertz again!!! The gentleman who is plump with glasses and brown hair was terrible at customer service and was incredibly rude. You need to get rid of him before he drives more people away!

Thee BESTEST service!!! Always, consistent, friendly staff,.thank-you to Tom and Josh, I rent to Reno and back, and never no problem! Thank-​you again, I’ve been in service business for 2 decades I know good service when I get it!

I called Pleasanton Hopyard Hertz after dealing with the rude people at the Tracy Hertz and got the wonderful Thomas… He was kind and helpful right away and went above and beyond to find a vehicle for me to drive while mine is being repaired. He could teach customer service to a lot of other people. Thomas is great with people and I love that he got that I have personality and gave me personality back. Thanks Thomas for making my car rental experience as fantastic as you are. 5 star quality!

The place is suck ! Vehicles selection horrible ! Customer services is okay, however I would not recommend ppl get rental from there ! Go other place will even much better than this location !

If I could give no stars I would… this was such a bad experience first we were told they couldn’t find our reservation while the costumer service rep was on her personal cellphone texting… so I showed her the online receipt and oh some how magically she found the reservation… then she told us not to call the office phone because we won’t get her the phones don’t work… um that’s kind of sketchy… then she tried to over charge my father by almost 60 dollars when I knew what he was suppose to be charged… not to mention they had a creepy guy not in a hertz uniform drive my parents to another location to pick up the wrong size car not to mention she said they needed to turn it in on a full tank when they revived the car it was a quarter til empty… from other car rental services when they don’t have your car they give you the next one up oh no this lady didn’t want to she gave them the smallest car available… we were renting because my mom had just gotten in to a car accident and my parents need a car not a clown car it was that small we asked for a Ford Focus they lied and gave my parents a Chevy spark… hertz you really need to clean up this location it was horrible at customer service and hygiene (the representative at the desk looked like she was hungover and in Jammies still) and the guy who drove my parents had a hole in his dirty white shirt maybe if you drive someone they should have someone more professionally dressed

Sloooooooooowwwwwwww. Sitting here waiting to be acknowledged. Maybe this will be my lucky hour.

This is the worst, least reliable car rental place I have ever experienced. They stay in business despite complete incompetence only because of their proximity to some large employers. They never have the car that is reserved. They are never ready at the time the reservation is for. Twice they have downgraded me from midsize to compact despite my having a reservation.

Almost flat out refused to bring vehicle to our location for an older gentleman with a disability. It took several phone calls to the manager to make them bring a car here and rent it out from our location. I was completely and utterly embarrassed by the actions on the Hertz staff.

I was worried when I went to pick up the reserved car in Hertz Pleasanton, because its review is low on Unilocal.But, their service is great beyond by my expectation.
I reserved a mid-​size car with a discount code via phone and picked up on the next day. After I arrived Hertz in Pleasanton, the staff told me that they didn’t have the mid-​size like Corolla but have a little nit larger one. I told her that I probably couldn’t handle bigger cars, and she nicely told me that she could call other nearby Hertz to see if they had mid-​size cars. Unfortunately, those store were also out of mid-​size cars, but she gave me a really good deal, a 2014 Mustang with acceptable MPG. The other staff told me that renting a Mustang costs around $ 100 per day. So I rented that Mustang for 10 days, and I paid the exact same rent as the staff quoted me on phone.
after confirming the car, the another staff took about 30 minutes to clean and vacuum it. The whole process of renting a car with Hertz in Pleasanton took me about an hour, but I think it’s worth, because I would rather Hertz takes time to make everything all set than it hastily deal with the car. The car is in good condition and clean.
I supposed to give this store 4 stars because it was out of a certain size of cars that I requested a day before. If there was no better deal that can satisfy customers under this situation, customers might start feeling disappointed about their trips.
The reason why I gave five starts is that the staff dealt with this problem very well. I forgot her name and only remember she has long blonde hair. She’s really nice! In a nutshell, I’m satisfied with its service and would like to rent a car again with this store.

Ridiculous ! Car was filthy and it definitely was a smoking car. I had to be stuck with it just because there aren’t other cars available for the rate I’m paying (as i have vouchers and it was already been charged) Service was pretty bad too.
AVOID !!!

Location is bizarre, service was minimal, rental car was.whoa. Like, it felt like we bought a car from the salvage yard. The «damage» sheet for the rental looked like it had been filled out by a 2^nd grade child; the entire car was a «smashed up» sheet. The clerks were trying to be helpful, however, lacking a manager to interfere or. manage unruly customers (which is a job that has to be done), they simply were taking a beating and trying to keep a smile. Kudos for trying to keep a smile, but none the less, they were obviously just frazzled ~ and this was early in the morning. Hertz should relocate this particular location and staff it according to it’s demand. It’s not the employee, it’s the location and the company.
Who rents out 4 year old cars with more than 60K miles on them? Hertz does. And it wasn’t because it was a polished gem… the Galant was about dead.

Convenient location and I was in and out of there within 15 minutes. Did not have a large selection of cars, so it is probably prudent to book early. I could definitely see them running out of cars per the other reviews, but did not have that experience myself.
This was my best experience renting a car from Hertz. The WORST was from Oakland Airport. It was like night and day.

Pathetic service. When the auto service guy called this location to arrange a loaner, they said the pick up driver will be at the auto shop in 15 mins and never came. 20 mins later, they said another 15 mins which also never came. Finally the mechanic had to drop me off at hertz himself. Then as for the car, they said the car is getting an oil change and will be here in 15 mins. Then 20 mins later they said that the car had a windshield crack and so have to get another car and said another 10 mins and 15 mins later, it still wasn’t here and they said it will be here any moment. And another 20 mins later and I am still waiting for the car at this location and writing this review right from here !

Absolute joke. Plan on spending ½ a day to pick up a rental. The body shop called these guys half hour ahead and still took another ½ hr to show up.
Once I arrived at Hertz, they had no cars. Waited more than an hour before they brought the car over. They seemed surprised that 2 ½ hr wait is not acceptable.
AVOID this place.

Yep. No stars if possible. Gave me a truck, told me no sedans available. The guy after me left in… You guessed it. A sedan. Not only that, the truck had no gas. Completely on E. The office never answers the phone. They over charged me too. Corporate basically said «oh well». Do yourself a favor and go to enterprise.

I went into Hertz very last minute in the middle of the day on a Friday needing a car for the weekend and Bernard was fast, friendly, and fantastic! He was able to quickly search and secure a car for me and get me out within 10 minutes. Excellent customer service and efficiency, I am a pleased customer and will be sure to return.

Hertz struck out twice in a row
My car is rear ended
Insurance company refers me to local body shop and Hertz for a rental
Body shop calls me the night before drop off and confirms that I will have an SUV waiting in the morning
I drop off the car, Hertz guy says he has no SUVs and cannot find one
I take my car (an SUV — my wife drives kids to school so need lots of seats) and go home
I call the insurance company who in turn calls Hertz
Hertz calls me back and assures me they will have an SUV waiting for me at the new body shop I selected
I call Hertz the day before and they confirm an SUV will be waiting for me
I show up to drop off my car — no Hertz SUV (or anything esle from Hertz for that matter)
I leave my car and the body shop takes me home
No call or other follow up from Hertz
Thank goodness Enterprise had an agent at the body shop and he found me an SUV the same day