Ntb-National Tire & Battery

Lazy and disrespectful employees. Don’t take your car here. I took my car in for an alignment. I waited almost two hours while I saw the employees hanging around the shop and not really doing anything. They brought my car in only to adjust the front tie rods but completely overlooked the adjustments on the rear because apparently they were within specification. When I drive out of there my car drove worse than when I brought it in. I immediately went back and tried talking to them nicely but the manager came out yelling at me and saying profanities. He didn’t want to hear any of my concerns because he kept going on a rant that he’s an ase certified technician. I watched the technician perform an alignment on my car and he didn’t even follow proper alignment procedures. I’ve been a tech at several dealerships over the years and I have manufacturer specific training. The kind of work they perform at this ntb is a joke. Apparently if alignment specs on your car are barely within specification it’s good enough and they don’t make any adjustments to get it in the sweet spot that the manufacturer calls for.

AVOID AT ALL COSTS. Terrible service and Extremely rude people. I came in for an oil change in a car with less 15 000 miles and the next day I had an oil leak. I came back to get it corrected and it took 45 minutes of my car on the lift with it running with the AC on and I watch to employee get an attitude with 2 customers as well as me. I will never return and I will review on every website I can.

No one greets you or smile. They have made several mistakes. Even a complaint to district manager did nothing. He decided not to pursue. They don’t care. Only thing going for them is they are open everyday.

Came here at 1pm to get new 4 new tires. After «we can start working on it immediately and it should only take an hour…» We came back to check on the car from lunch an while in the waiting room and seeing nothing in the car being done, we saw 1 mechanic reading a newspaper and 2 others eating chik-​fil-​a. It’s currently been just under 4 hours… and still aren’t done… won’t come back

Shortly after my last review, I noticed that the brakes sounded awful and when I put my foot on the brake to slow down from going like 45mph, the pedal shuddered. It wasn’t a smooth stop. They squeak, shudder. and just overall sound horrible and don’t feel good either. I should’ve gone back right away but didn’t. We put off going back for a really long time and it all just sounded worse and worse. For having spent $ 900 for brake repairs, it really never felt any better though my brakes worked.
Finally, a little over a year later, we went to the NTB on Jimmy Carter in Doraville instead. It cost $ 300. Apparently, something was repaired incorrectly and the Jimmy Carter location fixed it for free. They changed the brake pads and did some other stuff that I can’t remember now but my mini van feels brand new the way it drives. It doesn’t squeak and it actually stops without the shudder.
I won’t go back to the NTB in Duluth. Instead, I’ll go this Jimmy Carter location. :)

Calles 5 min before they closed on a sunday and tire was still on my car i had to jack it up remove tire and make the ten min trip to the shop all in all 20 min after they closed on a sunday they happily stayed open for me and replaced my tire quickly and efficiency these guys are great i recomend this place to everyone

Please do me a favor and do not come here. I came here on a weekday morning and waited 4 hours for an oil change. There were about 5 employees but only 2 were «actually working». All they did was stand around and joke and laugh and not help any customers. DO NOT COME HERE.

BE AWARE: I went by here on a Tuesday because I had a screw in my tire and I needed it repaired. I purchased the tires from NTB so these type of repairs are included. They told me it would be an hour and a half wait which while long was okay since I had work to do that I could do in their waiting room. After waiting an hour they came to tell me I needed a bunch of work done on my car — Brakes pads, rotors, new struts, a number of belts… all toll $ 1,300+ in repairs. I was suspect of this quote given I had just had my brakes check recently. I knew I would need pads soon but there was no way I was into the rotors. Thus I asked to please just repair the tire so that I could go on my way.
Another hour later my car was still on the rack. I went into the garage to find no one working on my car (and one of the service mechanics sitting there playing on his phone). I had been there 2 ½ hours at this point. I asked if anyone was working on my car and was told to go check up front. I went to inquire about my tire repair and complain about how long it was taking with the guy up front (a different person at this point)… and he committed to check and do what he could to get it moving. I believe I had shown great patience up to this point but it was now getting ridiculous. But wait it gets worse.
After a short while longer the supervisor came to tell me the tire wasn’t repairable and they needed to sell me a new one. It was just a screw stuck into the main part of the tread. I asked for them to put the tires back on my car and let me get on my way. I was done with them at that point.
I took my car to my trusted mechanic. As it turns out it was time for new brake pads but the rotors were fine. The car did not need any of the other repairs prescribed. My mechanic also easily fixed the tire puncture. Total price tag $ 350 vs NTB’s proposed $ 1,300.
I will never return.

I’d give them no stars if I could! I ran by to see if I could get some air on my tires and the guy at the front could not have been less helpful. I asked how long it would take after he had to generate a ticket just for air and he said «I don’t know. I just got here.» My car has an internal monitor for the tire pressure so I knew the pressure was lower than it needed to be. After 20 minutes of waiting I see my car being backed out and then I don’t see it. The next thing I see is someone driving at Mach 10 back into the parking lot. I drive an SUV not a sports car! When I asked the guy at the front if they put air in the tires he again said, «I don’t know.» Turns out my internal pressure gauge didn’t change at all so they didn’t do anything except waste my time! After my husband put air in the internal gauge numbers increased. This NTB is worthless and a waste of time. Do not go here!

It’s not the best place to go, but then I got one of those company discount cards that can last for a couple of years. It’s not old or beat up place, it’s just the quality of service. Since it’s only oil change I do there. That’s the only thing I will do there — ONLY.