Residence Inn – Marriott

I am very happy we chose to stay here! We were upgraded to a two bedroom suite after arriving with our three kids, the military discount was by far the best we have ever received and our room is beautiful and prefect for our family. The staff made this trip for us by their professionalism and generosity. Thank you Marriott!
And special thanks for the amazing treatment from Tess and David. They made our trip!

Upon arriving at the Marriot, I thought I was in for a pleasant stay. I came here on a business trip and before checking in, received outstanding customer service. It wasn’t until I swiped my credit card that things took a turn for the worse.
First, the pool/​spa area was disgusting. Dirty towels lying around everywhere. The spa temperature was hot enough to scold the skin of a desert lizard. The room was dirty with some (let’s say) distinct MARKS on the blankets and comforters. I slept fairly peacefully and the air conditioning was just about right for a good nights’ sleeping. I guess that was worth the whopping price at this poor establishment.
Finally, to top it off, I went downstairs in the morning to enjoy a continental breakfast. Just as I reached my hand in to grab a bit of scrambled eggs, a red cockroach scurried across the food! I will NOT be staying here again.
I talked to the manager and he told me «why don’t you go find some other town to get a hotel in.»
Appalled! Stay away from this filthy hotel that will gobble up your wallet faster than you can say «Room service!»

Newly renovated rooms in 2012(?).
New appliances.
We stay at all Marriott properties and our King Studio was very spacious and perfect
Breakfast was up to standards
We found the Internet to be acceptable
Very close to downtown

I am Marriott Platinum Elite, which I’m not saying to be a miss snotty-​pants, but to point out their service for Plats.
I requested and booked a studio king room with feather-​free (allergies) and near the elevator (lots of luggage, gear, computer). I was upgraded to a one-​bedroom king, which was nice, but I was as far away from the elevator as you can get — and on the third floor, meaning I couldn’t just walk in the door from the parking lot with all my stuff. That was VERY annoying.
And my room was not feather-​free, which is supposed to be guaranteed when requested in advance.
My ice maker did not work, at all. I had to call the front desk, and she brought me ice from I don’t know where in a ziplock baggie. I had to do this every time I wanted ice, because there is no ice machine for guests.
The internet was awful. Even the «premium upgraded» internet we Plats get for free. I had so much trouble with it, it was frustrating. Most of the time at hotels, I can stream no problem on the upgraded internet, but not here. So don’t actually pay for it!
It was clearly outdated and only partially upgraded. The cabinetry in the bathroom was peeling and such, with the actual shower/​toilet room very small. I liked the large counter by the sink.
Housekeeping was subar. They did not clear away or wash dirty dishes, so I ended up having to do it myself, as this was an extended stay I needed more than the 3 cups they had in the cabinet.
I will stay here again *ONLY* because I am platinum and get the points/​elite nights, but I’m not happy about it.

A perfectly serviceable Residence Inn. Clean room, good bed/​bedding, solid TV’s, all the right stuff. My only gripe: no night light anywhere in the bathroom, complete and utter darkness. Try getting up in the middle of the night and finding your way to the can without running into something, tripping, or stubbing your toe. Or you have to reach for the light switch (if you can find it) and blind yourself. Not the first Marriott property I’ve been to recently without any sort of night light. Is some bean counter trying to save a few pennies? C’mon guys, this one is inexcusable.

Decent enough hotel. Great town and this place is 15 minute walk from main ave. Internet access sux though. I had planned to work from room and that was a challenge to say the least. Nice breakfast n happy hour n friendly staff. Everyone in Durango seems to be friendly.

I always stay at Marriott brands when I can. I’m sure there are much more quaint/​cozy places to stay in Durango, but this was a last-​minute trip (booked the day before arrival) and I can always count on the government rate. Ended up getting a King Suite, which is set up like a 1br apt, for under $ 100. Brought the pup which incurred a $ 75 (one-​time, regardless of # of nights) fee. Couch folds out into a double, TVs in bedroom and living area with nice kitchenette with a full-​size fridge, microwave, oven, and range. There’s a very complete breakfast (free) that has a waffle maker, some hot food (Eggs, sausage, etc.), cereals, yogurt, parfaits, and plenty of fresh fruit. They have an indoor pool with hot tub.
If you’re looking for a known quantity, you can’t go wrong here. If you’ve got a military ID then you’ll be in even better shape with the government rate.

We ended up here because the hotel we had booked did not have a wheelchair accessible room for us as they had confirmed. The only room available that was accessible was a 2 bedroom suite which they gave to us for the regular room rate. We were very pleased with that offer by the manager. The room was spacious and very clean. Had a kitchen area which we did not use but would have been nice if we wanted to. The pool had a power lift for my husband which the maintenance man graciously showed us how to use and even charged the battery for the lift while we used the pool to be sure it would work when we needed to get out. Happy hour was plenty of snacks and wine and the server even asked us if we wanted to take the leftover snacks and half a bottle of wine to our room since we arrived close to closing time. Breakfast was sufficient for our need to get on the road early. We had moved to a Marriott Residence Inn in Albuquerque NM for the same reason as stated above and had a similar experience. We are no Residence Inn customers all the way!

Pro:
Clean rooms, well-​kept, typical Marriott Residence Inn quality, short walk on sidewalks to town. Pet friendly, despite other reviewers who find that words hurt them (in addition to sticks and stones which may hurt your bones); yes the $ 75 pet fee is onerous for a one night stay, but not too onerous for a multiple-​night stay. Yes there are signs on exterior doors indicating you must have permission to bring in your pet. Yes, the web site is lacking in details on the pet policy, but buried in there it does indicate there is a $ 75 fee– if you happen to surf to the right page. Despite one reviewer’s claims, Marriott is not actually a pet-​friendly chain. Generally Marriotts are no pets allowed, so I appreciate being able to bring our pup to the Residence Inn. I may be mistaken, but I believe Hilton is the pet-​friendly chain.
Con:
Located right on 4 lane 55 mph Hwy 160– loud, with heavy traffic most of the day and early evening.
Sidewalks to town are literally right on the edge of the highway– making it a bit intimidating to walk to town.
Marriott is fairly liberal with their use of the term «high speed internet”– it took me roughly 60 seconds to download this Unilocal page over the hotel connection. While I’m sure «high-​speed» is relative, this connection really only counts as high speed if you’ve been living someplace where you’re stuck with a 14.4 kbps dial-​up connection (Siberia, maybe?). Don’t count on using the high speed connection here to remote in to your desktop and do work.
Some other notes:
Construciion appears to be completed (from 2012 review).
Trashcans are under the kitchen and bathroom countertops– open the lower cupboard drawers.
Hallways are well-​illuminated.
Our room was not stinky.

Good hotel, especially for families. Me, my wife, and my three children, 20, 18 and 14 stayed here for four nights from 12÷23÷12 through12/​27/​12 and we had a great stay. Breakfast was good every morning. I would have given my stay 5 stars except for the fact that the beds are not very comfortable. My family stayed at a Double Tree on ¹²⁄₂₂ and the beds were excellent. We stayed at a Holiday Inn on ¹²⁄₂₈ and we had great beds there too. The Residence Inn in Durango needs better quality mattresses in their rooms. Another minor issue is that the WIFI was not reliable and it was slow. Each time you come back to the hotel you have to log on the WIFI network. This isn’t an issue if you’re staying for one night, but it when staying multiple nights. The Residence Inn needs to improve its WIFI coverage within the hotel.
Overall, we would stay there again.

The only reason I did not give this place 5 stars was because they charge a 75 non refundable fee to bring pets.
Great breakfast, great service, nice rooms!

Marriott generally provides a consistent product. In this case, the hotel is currently under construction.
— As a result, the hallways are dark and dusty.
— My room stank — so much so that in the middle of the winter, I slept with the windows open.
— For some odd reason, there was no trash can in my room. Really?
— Not as conveniently located as other hotels in the area
— No shuttle service
— 2 older model treadmills and eliptor; weight machine left a lot to be desired
— indoor swimming pool and jacuzzi

We had a very good stay. Our suite was roomy. The pool, hot tub, manager’s reception, and breakfast served our needs. It was convenient to the train depot and a homey smaller place to stay.

The Residence Inn, in itself, was ok, about what you’d expect, the bad review is based on the fact that we booked the room because it was pet-​friendly as well as being a suite, so an extra room so we can put our child’s pack-​n-​play up and put her to bed before us. When we checked in we saw signs everywhere about a $ 75 non-​refundable pet fee, which I’d scoured the website to check for a pet fee and hadn’t found one.
That’s an outrageous fee for a hotel that’s only about $ 100 or a little more per night.
I guess there are some unresponsible pet owners who bring in nasty, flea ridden dogs that aren’t house trained, but I’d guess that most of us who love our dogs enough to bring them on trips have clean, house-​trained dogs, it suddenly makes a doggie-​daycare seem cheap compared to a $ 75 hotel just for the dog’s portion.