BEST WESTERN PLUS Rio Grande Inn

Enjoyed our stay in Durango. Room was nice and clean. Hotel was within walking distance of the train station and downtown. The breakfast was the best hotel breakfast I have ever had. Especially loved the strawberry waffles .
Would stay there again!

Excellent location, a 5 minute walk to the Durango/​Silverton Train Station (I timed the walk walking at a slow comfortable pace.
The staff here are very reliable and on top of things. Checking in was smoothe and quick.
The rooms are comfy and slept like a baby. Many good restaurants within walking distance. If you jog/​run, go down Main St. and back for an easy 2 – 3 miler.
The pool in the center is charming (didn’t try it but enjoyed looking at it with the banners/​flags all around it.
There is a very good breakfast buffet (biscuits and sausage gravy are super delish!!!); the coffee wasn’t strong enough. They also offer yogurt, donuts, milk (skim and 2%), scrambled eggs, sausage patty, waffles, and some fruit and a few other knick knacks.
Most importantly, after a long day of exploring Mesa Verde, it was a wonderful treat to find out they offer a free cocktail/​beer during happy hour until 7:30pm.
Thanks for a memorable stay Best Western!!!

When I’m on vacation, I like hotel rooms I can lounge around in; this was a good place to do just that. Clean room, everything worked (AC, hot water, shower pressure), microwave/​fridge, great location, FREE LAUNDRY!!! free parking, hot tub that I enjoyed all by myself with not a soul in sight during Sunday daytime. Very small fitness room– elliptical, treadmill, bike, weight machine– but there’s a tv. Wi-​Fi mostly strong + consistent. Free drinks between 5:30 — 7:30 for guests every night, but I’d skip this unless you just want to scope out the other guests; the drinks are average. This hotel’s layout has most of the rooms (3 floors) in a ring facing the pool in the center. I requested a quiet room + was placed in a room far from the pool, facing the parking lot; at first I was apprehensive about traffic noise from the parking lot + 550, but it turned out to be fine– maybe I got lucky with quiet neighbors, but there was minimal traffic noise, no noise from neighboring rooms (no yelling or tv, what a relief). Every staff person I interacted with was nice and helpful. Highly recommend!

Great staff, nice hotel, perfect location– not on main, so quiet! Had a very nice weekend.
Pool, happy hour, big rooms —
Highly recommend

Really cute hotel, loved they had coffee available all times and non-​dairy flavored coffee creamer, Props for that! We didn’t eat breakfast here, just coffee and juice.
I too was concerned with the pool being right outside our door, but it was fine, the pool closed at 9pm. We both slept well, comfortable bed. Employees, were really nice. Hotel was really clean too. We really had a nice stay here and would be back when we come for a visit to Durango.

Sure good enough place to stay with adequate elec, though I did have to hunt some to find a multi plug extension cord tucked behind one of the beds. There are good number of other plugs also and one of the table lamps has a two holer. Obviously, this is a primary consideration for my needs. Otherwise, the room is very good with all the needed items stocked. I would sure stay here again and is easy walk to main downtown area.

Great location, nice staff and clean rooms. The typical pool in the center of the hotel Best Western. Walk to downtown fun!

Could not have been better for us! Family of five arrived late afternoon, tired, hungry and sore from backpacking trip. Town was busy and hotel rooms were difficult to find. Receptionist was amazing! She answered «yes» to all my questions! King suite with extra bed, complimentary laundry, complimentary b-​fast, complimentary cocktails, two each even! Late checkout? — «no problem». Room was large, clean, well furnished with micro, fridge, etc. All of the staff were friendly, pleasant, and appeared to enjoy working there. The bartender was attentive even tho busy, b-​fast was well organized and tasty. Hotel is short walking distance to many restaurants, shops, trails. Definitely would stay again when in area.
Recommended!

Run from this place! 1 mile from train station instead of across the street as promised by reservationist. A/​C had only 2 speeds — on and off. Bathroom was so cramped that two people couldn’t stand in front of mirror together and only one sink. Don’t go out on small (very small) balcony because it locks behind you. Uncomfortable bed. Ice machine didn’t work on our floor. Cost was more than $ 200 (and that was WITH AARP discount). This was much, much less than expected. First — and last — stay with Best Western brand.

Unfortunately, I had a very bad experience here after two previous very good experiences. Apparently, when I called to book, the hotel was already more-​or-​less full, so I was given a «Handicapped King» room.
This room, on the first floor facing the main entrance, has no windows, closet, or sound isolation from the road and check-​in area. It was clean, but completely unimpressive, a bargain at $ 50, but a complete rip-​off for $ 135. A one-​star room.
Being rather disappointed (but unable to change the room that night) the next morning, I spoke to a rather rude assistant manager, and was about to cancel my next night’s reservations and head down the road when the actual manager (Mary Ann?) came in and intervened. She was very pleasant and accommodating, and found another room actually inside the hotel which was much nicer and more in line with what I expected from the hotel (and with what I paid). The four star rating represents the manager’s intervention.
Long story short, if you call and they tell you they only have handicapped-​king rooms available, find another hotel, and if you have a problem, make sure to just ask for the general manager if the assistants are being rude. I still recommend the hotel, but now encourage you to examine the room you get before you move your stuff in to make sure that you’ve not been stuck in one of the bad rooms.

Nice tub, clean room, attentive staff. Super quiet at night. Really nice indoor pool.

Very clean, great inside pool. Make sure you try the IPA at Steamboat Brewery down the street if you stay here!

great hotel!
summary:
i think it was a little pricey, but hotels in durango are pricey. considering that this place was easily $ 50 – 100 cheaper than the ones on main street, it is a great find and i would absolutely stay there again. if you look at the map, it seems like it’s a little off the beaten path, but durango is so small, it is really still very convenient for walking.
details:
i was a little apprehensive that we were just getting a Best Western for our $ 185. well, we did, but this place paid attention to the details and i appreciate that. we got a king with a jetted tub. the room was spacious with a sitting area and it had a balcony with wrought iron furniture overlooking a shady aspen tree (which masked the parking lot nicely). even the pool area was neat, clean, and well-​stocked with clean towels. they even offered us a couple of complimentary cocktails upon check-​in.
the bathroom towels were possibly the softest towels i have ever felt in my life. how lovely! the mattress was über comfortable and the sheets were soft as well. i could have slept there for days on end.
i was concerned about sound because the pool was in the center of the hotel, with all rooms opening to and overlooking the pool. but it wasn’t a problem at all. the pool closed at 9pm (before we even got back to our room) and with the background noise of the a/​c unit, we didn’t hear anything from the other side of the door.

For the price, this was a really fair deal. It’s close to town but also quiet. You can access it from both downtown, and back through the neighborhood to avoid traffic. The rooms were clean and large and looks like all of them had a balcony other than the ground floor ones, of course. The staff was super nice and helpful. Doug, the bartender for the complimentary 2 drinks per night was especially awesome. Mind you, this was not luxury fancy, but very nice and the place has a sauna, pool, hot tub, and ours had a jacuzzi tub in the room. We paid $ 107/​nt which I thought was very fair, considering our recent experience at the Strater which was more money and less quality.