Discount Tire Store – Durham, NC

This is the only place you should go for tires and related service! This is going to sound like an advertisement, but this is from a real (budget-​minded) auto enthusiast. I bought 4 new tires from this place in 2013 and I have gone back in many times since for tire repair (nails/​screws), tire rotation, balancing, and air, ALL FOR FREE. Then when it was time to replace a pair of tires, they price-​matched a better deal I found on
for the tires, AND provided a discount since the tires I bought from them had a warranty for higher mileage. Best part — I was in and out within 40 minutes and made it to work on time.
On top of the good deal and fast service, they are super knowledgeable, thorough, and NICE. Too many businesses these days have issues with hitting all the important aspects of customer service. This business excels at everything. I highly recommend this discount tire location.

These guys have really stepped up since my last review. They are incredibly. Courteous and helpful. Took care of my tire issues right away.

Every single person that works at this Discount Tire is friendly and professional. I’ve been coming here for years and I always leave satisfied. Whether I need new tires, need tires rotated or have a flat-​they get the job done. I can’t recommend them enough!

I’ve got to stop to take the time to say thank you. A perfect 5star service I received today at Discount tires. Everything from the initial phone call to the tech handing me my keys from completion was top notch. This was my first time at discount tires. Ray Riley from the raleigh store took the time to refer me to a closer location to where I was. I was in traffic trying to make it to Raleigh with 30 minutes left until they closed. Ray took it upon himself to assist me in finding a location that was literally 10 minutes away from me. I made it in time before the shop closed. This location in Durham is ran by Paul and Q. These guys are awesome as well. Q took the time to evaluate my tire repair and Paul was extra courteous on the phone reassuring me they would stay open to wait for my arrival. It literally took the guys 20 minutes to fix my issue. Amazing service discount tires. Shout out to Ray Riley from the Raleigh Six Forks location for assisting and Q and Paul!

I love this business because they have excellent service and are nationwide. Just when I was about to go to the dealership and pay $ 20 for a tire rotation on my newer vehicle, my husband reminded me to check Discount Tire where we purchased tires for the older vehicle. To my surprise they offer free tire rotations. I’m never going anywhere else for tires.

This is my 3^rd set of tires purchased here. I have been very happy with the service especially compared to other tire shops and the local car dealer. Today I bought a set of Continental tires for my VW. I made an appointment online via their website. The reason they are getting dinged a star as they haven’t touched my car even though I got here 15 minutes prior to my appointment and promised it would be ready in 45 minutes. It is now 50 minutes after my appointment time and the car is still sitting there without new tires. Normally they are prompt but not this time.

I cannot say enough great things about this place. I went in because I had a slow leak in my tire and they repair flat tires for free even if you didn’t buy the tire from them. When they tried to repair the tire they discovered that it had run flat in it which makes the tire unable to be repaired and for liability reasons they could not put my tire back on the car (which i understand). I didn’t bring any cash with me because I thought it was going to be a simple repair. They found a used tire that they could put on for me and didn’t even charge me for the tire. These guys are amazing!!! They care about their customers and provide an outstanding quality of work. Plus the prices on their new tires are a great deal. I’ve received better service from these guys than I have from the dealership where I bought my car. I always have reservations about taking my car to any shop or service station because I’ve been screwed over a lot. Usually my father does the work on my car because I trust his work more than anyone else’s. But I don’t think twice about brining my car to discount tires because I know that I am going to receive quality work and incredible customer service. If you ever need new tires or need anything done to your current tires, this is the place to come!!!

I had a very interesting experience at Discount Tire recently and although this might be a bit of a narrative, please take my account into consideration if you’re planning on making a big purchase there. I set up an appointment by phone (wise move!) and brought my car in after a recommendation from a friend. Discount Tire claims to have the lowest tires in the area, and will price match if you can find something lower. Two out of my four tires needed replacement ASAP while the others were right above the mid to minimum tread ware. After some negotiation, we came to a deal for four new Bridgestone tires, a discount for the back two tires, at $ 475. Boy, tires are pricey! And I decided I would call around while I waited to make SURE I really was receiving the best deal, as the customer representative promised me I was. I made a call to CrossRoad Fords in Cary (where I have gotten service done in the past) and they IMMEDIATELY quoted me a much lower price ($ 432 plus a $ 70 mail in rebate that Bridgestone was currently offering me).
Oh boy, there’s nothing I hate more then the feeling of being taken advantage of. Back to the counter I went with the new quote and after MUCH back and forth, including the manager telling me the other company wasn’t offering all the «bells and whistles» they were. At this point, I was ready to walk out. At this point, Discount Tire changed their tactic with me, and I felt truly tried to keep me as a customer. They gave me a new price, $ 388.00 plus a $ 50 mail in rebate, for the exact same service they had previously quoted me (saving me a total of $ 137 from the original quote). In addition, it turned out that the four Bridgestone tires with a 70,000 mile warranty were out of stock. They ended up giving my four new Michelin tires that include a 90,000 mile warranty for the same price.
Overall, I walked away from my experience at Discount Tire feeling like I received a great deal, but it took a lot of work on my part. It is nice to know that they do tire rotations for free and encourage you to take care of your tires as well. If you feel like Discount Tire is a good choice for your car, I highly recommend dealing with them on the phone prior to bringing your car in. Once you’re in the shop, it’s much harder to negotiate. The entire experience took me about two hours, which isn’t horrible considering everything. However, this location unfortunately doesn’t have any wifi access, so bring a book if you think it’s going to be a while!

This is my go to place for anything dealing with tires. I get free air checks here (free for anyone) and my rotation and balance (purchased with the tires). The staff is always friendly and welcoming. They are very knowledgable and helpful.
It’s rare that I go in and wait a while, it helps to make an appointment.

I can always count on people at discount tired to be friendly, prompt and thorough with their work. Came in because I had low tire pressure sign that kept appearing even after filling in air… They fixed it for free because I had purchased the tires from them.
The place is nice and clean with a quiet waiting area.
If your wait is long, there are plenty of shops to browse at during ur wait!

Great experience when I purchased my new tires at a DTS in Georgia about a year ago. This last trip to Discount Tire was when I picked up a nail from a construction zone. They fixed it free and fast, even on a Monday morning when it was really busy.
Very pleasant, professional employees.

I’ve been going to this Discount Tire for at least as long as I’ve owned my current car (8+ years) and they are fabulous. I research tires online, order what I want and make my appointment online, show up & they install the new tires and I’m on my way 30 minutes later — no hassles, always pleasant! They top up air & rotate for free too!

Buying tires is never pleasant. Discount Tire gets you as close to pleasant as possible! Very friendly and relatively quick staff. They repair their tires when you come in with a nail in your tire (as happened two weeks ago). Good balance of price and quality.
It’s nice that it’s near Target and Ross so you can putz for a while when you’re waiting.

Out of all the tire stores I’ve ever been to, this is, by far, the best. I’ve always had great experiences at Discount Tire and this particular location offers great customer service.
If you are looking for affordable tires with a warranty in Chapel Hill or Durham I would strongly encourage you to use Discount Tire. Even if your tires wear quickly they will prorate your next set of tires. Note that they are closed on Sunday.

It’s rare these days for people to go out of their way to make sure you get what you need. The folks who work at this Discount Tire really get that. I had a certain issue to resolve with my tire choice and they patiently worked through it. Highly recommended!

Whenever I go to discount tire, I leave with a smile on my face, which is much more than can be expected from car maintenance. The service is very friendly and respectful. They always let me know what they are doing and recommend for future maintenance. Best of all, they explain why things need to be done and many of their services are free. I would highly recommend Discount Tire to anyone who needs their tires repaired, replaced or looked at.

Price was good. Some miscommunication. But what bothered me the most is that I was told a wait of an hour. After an hour and ten I asked and they had just driven my car into the bay. Not happy

Bought 600 dollars worth of tires bal was never right. I came back 3 weeks later with an appointment at 5 pm. I was told 30 to 45 min 25 min my van had not moved. I talked to one guy he went to check never came back. I spoke to some one else then I watched two guys argue with the shop manager why he didn’t do my car. I still got no explanation the third guy that asked if he could help said that would handle it. Still no explanation. I will never buy from this company again. Mistakes don’t make bad customer service how you handle them does, this was handled poorly.

I was told to make an appointment for free tire rotation it order to save time. The guy said it would only take 20mins, and so u set my appointment.
I arrived at the shop at 10am for my appointment, but after quietly waiting, it’s now 1045am and NO work is being done on car!?! Wtf?!?
When I expressed my disappointment, the «assistant mgr» Matt starts to «explain» this and that about how I am the next car up?!?
What? What was the point of making an appointment?
I realize that today this is a free service, but I did pay for all this followup when I bought my tires and rims last year. Paid quite a bit too! Totally Disappointed with the followup service and uselessness of making an appointment.

Car maintenance can be a real headache, but at least my tires are something I don’t have to worry about. Discount Tire is an awesome company with a remarkably simple business plan:
1) Great prices. Their base tire prices are already very competitive, but they will price match just about any seller (including online) without a fuss. Actually, that’s an understatement; they seem downright eager and proud to offer you the best price.
2) Great service. The people there are really friendly and never make you feel unwelcome or like you’re being upsold or taken advantage of. I never dread bringing my car in like I do at some other places.
3) Free tire repairs, air checks, rotations, and balancing for life. I think they offer some of these services even if you didn’t buy your tires from them.
Because of the prices and free services they offer, they might not have the best profit margins. But I’m sure they make up for it in volume because of the goodwill and customer loyalty they foster.

The BEST place around for tires by far.
I am from out of town and am staying in Durham for a few months to take care of our 3 year old who is at Duke getting a Bone Marrow Transplant. Things have been stressful and when my tire blew out on my way to the hospital, it didn’t help!
Quick back story, as luck would have it, I took the car into Firestone nearby to plug a leaky tire just a week prior. They charged over $ 20 to fix it (I didn’t realize Discount Tire would have done it for free). The tire blew out a week later and I called Firestone. In their defense, the plug they put in was still there, but they seemed giddy to see me in a desperate position and quickly wrote up an estimate for a new tire. Their quote??? $ 190 for a new Michelin Primacy MXV4 tire. You read it correctly.
I didn’t have a good feeling about them and didn’t want to try them again because I wasn’t 100% certain they didn’t miss a potential nail the first go around when I had them fix the leak. So being from out of town, we asked locals where to go and they recommended Discount Tire.
The next morning (today actually), I stopped by Discount Tire and was met by a friendly young man named Johnny. He immediately showed genuine concern and wanted to see the tire and the car outside. I was taken back but reserved my optimism until I saw the bill (given my bad experience with Firestone). When I told him that I bought the tires from Tire Rack and they offered a 20% discount, he immediately said they would be happy to have the tire shipped directly to them if that would be easier for me. BUT he one-​upped them by saying «Why don’t we just do the work for you and just match their price?» It was hard to argue with that!
Long story short, he quoted me at $ 120 for a new Michelin Tire (retail $ 117 on
w/​o tax and shipping). His price INCLUDED the tire, installation, and getting rid of my old tire. That’s $ 70 cheaper than Firestone’s quote, almost a 40% difference! Lastly, Johnny offered to insure all 4 of my tires (even though I was only buying one) for $ 18 bucks a tire. This would cover any damage, for any reason in the future. And since I live in Northern VA where they don’t have a Discount Tire, he said if I had any trouble that they would ship me a new replacement tire for any reason. At the time, I declined but after thinking about it, I will take him up on his offer when I go back tomorrow for the installation since the tire is being shipping overnight.
Good people do exist, good companies do exist — Discount Tire is the proof. Please save yourself the trouble and just go there when you need help with your tires. You will not be disappointed.

Great service, friendly people. They took care if my special order, and when the full size spare I ordered didn’t fit, the refunded the whole thing, no problems.

I bought my tires about 2 years ago from a Discount Tire in Raleigh and had great service there! I bought the warranty as well, on my father’s advice seeing as he has been in the car business 20+ years, and boy am I glad I did!
Today, I ended up with two flat tires in the pouring rain. Needless to say, I was upset and definitely wasn’t ready to fork over a couple of hundred dollars for two new tires. Then I remembered I had bought the warranty on my tires.
Living in Durham now, I came to this Discount Tire and had AMAZING service! They replaced both of my tires free of charge, no questions asked. All I had to pay for was a new warranty on my new tires, which was no problem, around $ 30. Staff was super great, what a refreshing customer service experience.
If you are getting tires from here, get the warranty!

They offered the best deal on 4 new tires I could find in Durham, anywhere. On top of that, the staff were friendly, I mean really friendly, to the point I was confused, at first. Once I got over the shock of how helpful they were, I was able to settle on a set of tires, and was out the door in under the time quoted.
That was around July. Yesterday, I took in a tire from my wife’s car that had picked up a nail, and was told that IF it were reparable, they would do it for free. It was, they did. Awesome.
So, last night, I set up an appointment on their website to bring my car in, today, to get the tires rotated and balanced. It was quick, and it was free.
These guys are great, they stick to their quotes, whether on price or time, and actually treat you like a person. I’ll be back for any tire service needs.

I wanted to take time to commend the team at Discount Tire in Durham, NC. I came in this morning with what I thought was a leaking tire, and they were extremely professional and helpful. As soon as I pulled into the parking lot I was taken care of. The front staff at the desks were very polite, helpful and gave me not only estimates for new tires, but a breakdown of all my options. This may sound standard for repair shops, but in my experience, it is hard to come by such helpful people.
Also, I would like to point out that the mechanic who checked out my car, J.D., was very nice. He showed me details about my tires and helped me understand what tests they were running and what I needed to look out for. He was more than happy to help me check all my tires for punctures and leaks, while helping me out by replacing a stem, all free of charge. I truly felt like they were looking out for my best interest and not just trying to sell a service. They will absolutely be getting my busienss in the future! This place is a breath of fresh air in terms of repair shops.

I have always gotten great deals on tires and great service at this location. The staff does a great job getting you in and out quickly. Once you make a purchase they keep you in their system as a customer, so the next trip goes even faster and easier.

I am not lying. This is a great place!
A day before yesterday I got a screw bolt on one of my tires and I went the the Precision Auto Tune near my house. They said it can’t be fixable; they didn’t even do the lick test. Including alignment they were trying to charge about $ 400.00. They didn’t have the tire so I couldn’t get the service.
I wanted to get faster service so I tried Discount Tire in Durham which is near my office today and they tested it and told me it can be fixable. And they charged me nothing. All nice and kind and I am very happy with their service.

This place is really awesome. I get all my tires and rotations done here.
I had been procrastinating on getting two new badly needed new tires. It’s always smart to make an appointment when you can. And luckily this time, I saw that you can make an appointment online, on their website! Yippee!!! Sometimes when you pull up, there are dudes right there when you step out of your car, but if it’s busy, you probably need to walk inside. I was told it would probably take 35 – 45 minutes for my tires to be done. I was prepared to wait — brought a book… plus they have coffee and water in their waiting area (or if the weather’s not bad, you can walk to Target or Ross). Luckily, I was only waiting about 10 – 15 minutes when they called me name! He even apologized for giving an incorrect wait time… no need for apology, it’s a delightful error!

As the name suggests, this place is all about the discount. They really try to earn your business while keeping the prices as low as possible. If you love to haggle (within reason), this could be the next closest thing to a world/​flea market/​bazaar right in your own backyard, but more civil.
My tires were «extra» bald — kind of like Patrick Stewart (or even Charles Barkley) bald — the kind of baldness that just isn’t sexy even for a geeky sci-​fi fan. If you’ve got a car that requires pricey tires… you could be out of luck trying to save a few bucks. So… being the consummate bargain hunter I aspire to be, I shopped around… online for the tires I needed. This might be common sense for others, but here’s my stupid flowchart for the newbies:
1. read reviews of tires at
,
2. decide on tire,
3. get price quote from
,
4. get price quote from local stores,
5. compare prices,
6. (optional) haggle for price, and
7. purchase order and install.
Easy, huh? In actuality it’s not that bad. Step 3 is my reference price. Since Tirerack is online, they usually have the lowest prices around, but it takes time and it’s more of a hassle to purchase and install b/​c they have to ship it directly to you. DT is all in-​house and you pretty much have free check pressure, balance and rotation services on the life of your tires. Step 4 usually takes the longest time — waiting for responses and/​or talking to individuals. I only called/​emailed DT and Colony Tires. My price experience (yours may vary depending on the tire)? Colony is high, DT is in the middle and Tirerack is the lowest.
I’ve had a bit of experience with DT elsewhere. So the location and my experience made it a natural choice for me. Once armed with my new found knowledge (I printed out a sheet of the price quotes), I approached DT and asked if they would price match (they do). It was a no brainer. They had to order the tires (Continental Extreme Contact DWS) I wanted from CA, but who cares? It would have been the same elsewhere. Plus, I have the convenience of having them check my tires locally and nationally (they have tons of storefronts all over the US) if I have any problems.
One warning, DT will try to up sell you on all sorts of warranties and coverages. I do think some of these can be worth it — depending on your experience and luck. I’ve been fine in the past and just go without the extra coverage stuff. Maybe if I spent $ 1000+ on my tires, I might consider it, but I haven’t reached that price point yet. So take it or leave it as you see fit — these are all optional even though they try to sell you on it.
Service (like most car places) can be time consuming. They try to estimate a time (typically 30 – 40 minutes). Your best bet is to schedule it and go run errands across the street while it’s being done. Walk ins are accepted, but it’s hit or miss depending on how busy they are. The waiting area is clean and there are plenty of chairs with all the latest magazines to read. If you don’t want to wait inside sniffing the rubber fumes, just go across the street to someplace like Carolina Ale House and wait there.
Overall I saved about $ 100 by doing this. No bad, but super kudos for DT for being friendly and super easy to haggle with. I still like their service and I think this location (outside of the one my parents go to in Houston) is one of the friendliest I’ve been to. 4 stars for matching my price quote, great service, and free lifetime services (rotation and balance).