Jiffy Lube

Never had a problem, long wait times because they are very busy, but that’s usually a good sign!

I have never gotten my oil changed before, but with 8000 miles on my leased vehicle, I figured there is a first time for everything. I nervously pulled up to Jiffy Lube’s after lunch, not really sure what to do. My first instinct was to park, and look for a customer service booth or lobby, but as I approached the building, three smiling men waved me over.
I rolled down the window, and a young man told me to pull up to one of the garage lanes. There were lifts inside the garage, and I asked if I needed to drive onto the tracks. The mechanic laughed and reassured me that he could take it from here.
I handed over my keys, and another smiling man came to escort me to the waiting room. Shortly after sitting, a nice woman came in because they were unable to open my hood. Apparently, my Ford Escape has some extra components locking the hood down, and they did not want to risk breaking anything. I appreciated their caution and consideration, but I did not know how to unlock it, so I called Ford customer service.
The Jiffy Lube team was very patient as I dealt with the service phone line. They even helped me ID numbers on the car (something called a VIN?) to give the customer service rep, and chatted with me when I was waiting on hold.
Sadly, the customer service rep could not help and recommended that I get my car looked at at the dealership. No oil change for me. But the Jiffy Lube team was so kind and understanding that I didn’t even mind. As I pulled away, one of the gentleman even (very politely) complemented me. The whole experience was very positive. If I end up resolving the hood debacle, I will certainly be bringing my business here in the future.

This oil change station is a hit and miss. I came in this time with a Groupon special for $ 38 and they started to up charge the oil filter which they have never done. Wanted me to pay for additional taxes. Anyway, ended up not getting charge for the oil filter but did pay extra for the .5 qt of extra oil and taxes.
I hope they did change the oil filter.
I took my car to the dealer before for the previous oil change, I’ll take it back there next time and make sure they did change the oil filter. This will be very interesting if not.
In regards to vacuuming floors and the rain-​x treatment, my 8 year old does a better job. Need I say more…
one last thing. People working there are friendly and courteous.

They are not so great at telling the truth or doing their jobs. I went in for a oil change, and only took about 30 min. For my next oil change I went to another shop, the employee who did my oil change had me come out and look at my oil thing (I forgot what its called a fliter maybe?) It had firestone on it. Which was old simply because I went to Firestone for my oil change months before I went Jiffy Lube. So long story short they could not have possibly changed my oil with a new filter and everything. So basically I wasted time almost 70 bucks. The other guy who pointed it out to me told me I should go back and complain. But I decided against it since and finished my oil change there. But beware of Jiffy Lube. There at at least 7 other car shops within a five mile radius that have better morals than jiffy lube.

Just had my state inspection done here. They had me in and out very quickly and were very professional with no hassle. Will definitely be back in the future!

Fast reliable service and they always give me excellent discounts on oil changes. Also, this location is much faster than other oil change places located around Hwy 55.

The service here is great! They’re always super quick. I go here for oil changes and inspections.
Weekends are kinda hectic because most people are off i assume and this is when they go to get their oil changes. I prefer to go during the week before lunch hours or closer to the time for them to close which i believe is 7!
It’s a little pricey but I like to go to places which will have a certain level of accountability if something goes wrong!

Had a good experience here last year, but once again I’m looking for a new auto shop for my inspection.
Note: I did report the following incident to the state.
A summary of what happened is, they broke stuff on my car they didn’t know how to fix, then illegally passed my safety inspection so they wouldn’t have to deal with the mess they made. In the process, my car was less safe leaving the shop then when I arrived.
Details:
They broke 2 things: the rearview mirror and one of the screws for the license plate light. The mirror was left dangling off the windshield. so I had to have it repaired before the vehicle was drivable again. The screw for the license place was completely stripped out because the guy was trying to use a screwdriver that did not fit correctly. Apparently it must have been his first day at work and his first time ever using a screwdriver.
He went ahead and passed my inspection because he didn’t know what else to do. This is totally unacceptable.