Mr Tire Auto Service Centers

For a while, these guys were amazing and then the sales pitches started. Every time I went they would suggest some service they was unwarranted and unneeded. One day I went to get routine maintenance done and the mechanic DROVE OFF WITH MY CAR on the main road without my approval and was gone for 10 minutes. I went up the man running the desk to ask, «What the hell?» and he told me it was «normal procedure» for the work they were doing. I told him that was absolutely unsatisfactory. The last visit was the last time though. I get my tires rotated every 5,000 when I get my oil changed. They came out mid way through and said I should think about getting 2 new tires because the front tires «are unusually worn». WHY, I ask you, would they be worn if I get them rotated regularly? That means they haven’t been rotating them when I PAY for it. NEVER GOING BACK.

Avoid doing business here. Very unprofessional and unresponsive to the customer. It took over four hours to install 4 tires with an appointment. Performed unrequested services and did not honor their own coupons. I have been trying to get a refund for the past 8 weeks but no response just the runaround. Keep away from this place. Really deserves no stars.

I had a small screw in my tire, ask attendant there to see if they could fix it, guy was very unhelpful, just said unable to fix and told me where another tire store was close by. Unreal a tire shop with a garage could not try to repair it. I been doing business here for a couple of years, but this is my last time.

If 0 stars was an option they would get 0. This is the rudest, most unprofessional and downright dangerous shop. 2 tires and an alignment were quoted a 45 min wait time. Ended up being 3.5 hours. Repeatedly checked in and was told a bolt was «frozen» and they were having trouble doing the alignment. Well 3 weeks later when I began driving across the country and my wheels nearly flew off going 70 mph on the highway and I had to pay another $ 500 to get back on the road SAFELY with permanent damage to the wheel of my car and warped roters. I have complained with corporate and have a claim in process however I would not feel safe having my friends or loved ones going to this shop. DO NOT GO HERE IT IS NOT SAFE!!!

My MAJOR negative issue with MR Tire is that my car has a TPMS system that monitors air pressure in tires. I have never had ANY issues with it before hand, but after they changed my 4 tires, my right front wheel TPMS quit working on my way home from Mr Tire! I asked them about it they looked at all 4 TPMS sensors and told me the 1 was not working and would cost $ 130 to replace. So basically they broke my TPMS system, then wanted to charge me $ 130 to replace it.
All other reviews are correct. Took over 4 hours to do 4 tires, oil change, and inspection. With an appointment. Ive worked in an auto garage in the past doing all of these activities. Should take 1.5 hours max.
UPDATE they replaced the sensor for free and fixed another issue the technician caused. They have a new manager who seems to be whipping the place into shape.

Made an appointment and still had to wait a hour and half for an oil change. Management was cold and not helpful at all when I expressed my concern about the wait time.

Do not do business with this place. They’re actively deceitful and incompetent, bordering on criminal.

I had an appointment and waited nearly 2 hours for a simple oil change… Including time past when they officially close! The mechanics seemed nice but this was such a total scheduling fail. Why did they even let me make an appointment if they were so booked? On top of that, the wifi didn’t even work. Won’t be returning.

This was by far the worst experience with an auto shop I’ve ever had. I took my car there to get a number of basic things done (Oil change headlights replace windshield wipers changed) they wanted to charge me $ 500 when I said no they left my car a mess use my gas left fast food containers all over and took out both my headlights which I didn’t fully realize until I went to go drive at night. On top of that The front desk personnel was rude. Do not bring your car here!!!

I went in with 2 rims with old tires that needed new tires. I also brought my own new tires for them to swap. I know this usually takes about 5 minutes to complete (I used to work at a car shop when I was in high school). The guy tells me it takes about 45 minutes to an hour to do it. Then says it’s going to be longer because they are also busy. I called him out saying it’s fine they are busy, but I used to work at a car shop and I know it takes less than 10 minutes to swap tires and inflate them. The tire rodeo had almost everyone do 2 tires in less than 3 minutes. He didn’t like being called out on his fib, and then proceeded to defend his 45 minute estimate by acting like that included the busy time. He then told me they probably wouldn’t be able to get to it that night (although they had hours left and almost no one waiting in the waiting room on a 5 minute job). I pretty much dropped it and let the guy win and just walked out of the shop.
I saw at least 4 techs working in the background… the clerk tells me he only has 2 techs. How can I trust their company when their clerks straight up lie to my face like that? No I don’t want you touching my vehicle!

Cheap oil changes

Don’t take your car here if you want the work done in a reasonable timeframe. I thought I’d try them for a State inspection and oil change. I was told that they’d be done in an hour and a half to two hours. So, I went home to do some yard work. Four hours later, I came back and the guys acts like I’m crazy and says «we haven’t even gotten it in.» When I told him it had been 4 hours he tried to make some excuse about how there were already others in front of me when I came in. I understand waiting my turn, but if you tell me that you’ll be finished in a certain amount of time and I show up twice as long later, you better have at least started the work. To top it all off, when I tell the guy that I’m going to go elsewhere, he gets mouthy with me and tells me how happy he is that I’m leaving! That was my first and last time in this place.

DO NOT DO BUSINESS WITH THIS COMPANY! If I could, I would give this place a zero star! After buying two new axles 2 years ago, I was experiencing the same issue again. I was told by Mr. Tire I needed new axles again and it would cost me 600.00 which is impossible since I just replaced them…
I took the car to my dad to take a look and it turns out I needed an Engine Mount. I found the part for 65.99 and now having him put it in. Also I was told I would need a whole new air conditioning system for 1,000 when in fact that wasn’t the case at all.
These people are money hungry. Don’t take your car there!