The UPS Store

UPS is the absolute worst shipping company! I paid for 2 day air on a package, got confirmation emails that it would be on time and the day of delivery get an email stating it would be another 3 days. When I call to inquire I’m told that the high volume for the holidays is to blame, meanwhile the tracking info shows the package sat in their facility for 2 days. Now my math says it’s impossible to ship a package in 2 days when it sits in a warehouse for 2 days, no matter what holiday it is. If you can’t meet the obligations then you shouldn’t sell the option! $ 50 dollars in shipping for 2 day air and it’s going to arrive the same time as a $ 7 ground package.

This UPS store mailed a package for me but it came back requiring more postage. I went into the UPS store for them to fix the mistake. Turns out it was the post office that made the mistake but the staff at this UPS store took responsibility for it even though it wasn’t their fault. They contacted the post office for me and had my package mailed. The employee that helped me was also very nice to my son (3 year old), which I appreciated very much.

Walked in with a package and an older gentleman grunted some words equivalent to «put it on the scale». Unfortunately he was never taught how to say «hello».
I replied, «Sure, but it’s pre-​paid and I just need to drop it off».
He looked really disappointed? Or annoyed that there would not be a sale? Who knows. Alarmingly, he lost his voice, became mute, and forgot how to say «you’re welcome» or «good bye».
I should have called an ambulance. It could’ve been a medical emergency!
Just kidding. He was just super rude.

Don’t use UPS. the most incompetent people you will ever come across.

I stopped by to have a document notarized that I needed to mail. It took shamefully long to get the document notarized, but since I was in the store, I figured I may as well have them ship the document to where I needed it as well.
I instructed them it needed to be there in 2 days. I gave them the address and verified it and paid $ 10, a stupidly high amount. Since the material was important, I even paid for delivery confirmation.
The document did not arrive at its intended destination for 10 days! This is pathetic. I typically don’t have good things to say about USPS, so when you’re doing worse than them, you’re in trouble.
Steer clear. In fact, I don’t have good experiences to recommend UPS shipping in general.

Dropped off a package with USPS pre-​printed label. Very fast and easy, nice staff.

I came in to buy some boxes to pack my belongings. I mentioned that I would be shipping them with USPS however, and the service provided to me was terrible. The staff member was not rude, although I got a sense that he was being sarcastic. I asked for bubble wrap and he said they only sold 10feet per measure, I said okay. I saw him counting to nine and then cutting the sheet. I asked for one large and one medium box, by mistake though i took two medium boxes, the staff member must have realized this but charged me as if I had taken the medium and the large box. not good customer service at all…

I was pretty excited about this UPS store because I ship things quite often and they’re the closest to my new house and offer a Duke discount which was great. Unfortunately a horrible experience with the store owner has tarnished the place to me and I will never go back there. I pay $ 20 to ship a pretty light box to NJ which seemed like a lot but it is what it is shipping is expensive only to find that same box lying on my doorstep the next day having been delivered to me by UPS. I thought maybe I had failed to package it appropriately or had labelled it incorrectly causing them to return it to my address but neither was true. It was sealed and the To: address was clearly displayed. BUT, the UPS label clearly put the delivery address as my home address so it was clear that the employee had put the From: address that was on my label into the To: field on the computer. So I took it to UPS to get the issue sorted out.
That trip turned into a pretty loud argument with the store owner who never once apologized for his employee’s mistake but instead told me I should take responsibility for not having proofread the employee’s work before leaving the store. This not only frustrated me but totally withdrew any trust I had in the place. For an owner of any establishment to tell me as a customer who has a job elsewhere and a life at home and a million other things to think about that I should take responsibility for their employee’s mistake is egregious. And not even to apologize or show any kind of concern that this mistake would occur wasting me as a customer both time and money. I had labelled the item clearly and appropriately and done my role perfectly and all this man had to say was «I’m very sorry for this mistake we made but lets get it cleared up. We try and have customers proofread addresses after our employees have typed them but I understand this system is not foolproof» but instead jumped to telling me to take responsibility for the mistake.
I’m sorry but when your job is to look at addresses all day I would hope that you get pretty good at knowing the difference between a From: and To: field and hopefully don’t need me to find your mistake. He seemed like a nice enough guy but I would not have expected a store owner to be so poorly versed in customer service and its clear that he was teaching his employees to be the same so I’d rather drive a little bit further to somewhere where hopefully they’re a bit better at proofreading their own work.