Simply Residential Property Management

I would never use this service to rent a home again. Seriously — it has been 18 months of hell trying to get things fixed in the house that we are renting from toilets not working, fireplace not working (which home was advertised as working), mice, broken faucets, broken dishwasher, moldy showers… all you hear is «we will get this fixed» «we will work on it» its completely false run far far away terrible that they can lie to the public and rent these homes out the way they do.
** I have to say Amanda you have some gall getting online to lie about this situation in a attempt to make your property management company look better. Integrity and responsibility will go much farther for you and this organization than trying to mislead the public.
1. If you actually pull out our lease — you will find that we changed it to add the owner needs to take care of pests because the property was vacant, there were holes in the siding (which owner has now resided) and garage door was not hung properly and mice were coming in. We actually had to have an exterminator out twice to ensure the problem was taken care of.
2. When you were here I asked you to look at the toilets, your response «No, that’s okay — I believe you». Why would I ask someone to fix a toilet that was working properly? The mainfloor toilet is turned off (and has been for months) because when its on it runs 100% of the time — we can’t even use it. The basement bathroom we also don’t use because if you don’t adjust the handle just right that as well will run 100% of the time — causing our water bill to double last quarter. Which we have brought up to the maintenance company that we feel we should not have to pay all of because of plumbing issues causing the excess fees — no response — portion of the bill still remains unpaid with the city.
The other two we have to plunge weekly and one something is wrong so is always stained in the bottom — does not go away for more than 24 hours of cleaning. We’ve literally given up hope that your company is able to fix maintenance issues after multiple months of letting your organization know about the toilet issues in this house — and nothing changing.
3. Your response that the owner is addressing the fireplace not working is just completely not true, we have been here 18 months — he has known for this period that the fireplace is not working and has stated in notes «owner has said he is not fixing the fireplace». If someone was addressing an issue — it certainly would be complete before 18 months.
4. Dishwasher did not work for months — it was not something that was fixed within 14 days (again review maintenance records).
5. Window Wells — that request was submitted months ago and honestly your response below on Unilocal was the first time anyone has gotten back to us as to an update on getting them installed. So there’s another example of your stellar customer service.
**Also — the plumber you said was going to call this week regarding the toilets — surprise! He didn’t call.
Your company needs to get your act together because right now — its not.

**UPDATED*** I will say that while I have had frustrations I do appreciate the staff at SR. I was able to speak with Amanda who kindly cleared up a lot of confusion and frustrations. I do feel they are trying their best with a unique rental situation that is very new to my family. I appreciate the courtesy and patience from the staff and I have a better understanding of some of the issues we have been dealing with. I do feel like they care enough to at least try to make a situation right and that is appreciated. I am much more comfortable and satisfied with my situation after I was able to speak with Amanda who was extremely helpful and considerate. I feel like she listened to my concerns and was genuinely trying to help, which goes a long way in my book.
We live in a property that is owned by a larger company out of state and Simply Residential is assigned as our property management company. We have rented 11 years and never had maintenance requests flat out ignored like we have in the last 8 weeks. We noticed water leaking from our bathroom down into our dining room, through the ceiling. We contacted SR right away, on JUNE 2 (yes, that is 22 days ago). They were responsive the first 24 hours, saying they would have someone out… Then we heard NOTHING for a week; no calls, no further email… zip. I contacted the property owner and then suddenly we got an email (no phone calls, mind you) that told us we never asked them to send someone out… Of course I had the email trail that disproved that, clearly showing my husband asked to have someone out to look at the ceiling, which was not leaking any long but had large water spots and was visibly sagging. Even after this short correspondence and being assured someone would call us to schedule a time to come out… NOTHING further. It is now JUNE 24 and to date no one has been out here to check the leak. Who knows the damage that has built up now. After corresponding with the property owner again… Low and behold I got a phone call this morning of someone saying they would be out today. I have never in my life had to wait 22 days to have a maintenance issue addressed. I am honestly a little in shock.
I would strongly caution against anyone using this company. I found they used to operate under another name (REAL Property management), you will find plenty of bad press there. BBB shows 3 (soon to be 4) complaints against Simply Residential in the last 3 years.
I am lobbying to get our property management company changed to someone who is able to take care of issues in LESS THAN 22 DAYS. Fortunately I have kept documentation through this mess that clearly illustrates the negligence. We hate to go through the burden of filing rent escrow claims, or even moving because we do like the house but it is unbelievable that something like a leak in the ceiling would just be disregarded.

I have recently listed my single family home with Simply and have been very happy with their service. It only took about 6 weeks for them to get a family moved into our home. From the first meeting we had with Ron and Amanda, we knew we had the right people taking care of things for us. It was especially challenging since we had to move out of the area and needed a reliable company to take care of managing things for us. I have been very satisfied with each and every person I have met with and feel that they do really care about each client they have. I would have to say they are the ones to choose when looking for a property management company.

***Since this review was posted all of the issues mentioned have been handled very well by Simply Residential. My wife and I sincerely appreciate their efforts in this area and look forward to working with them in the future. Our concerns were addressed quickly and we are satisfied with the outcomes.***
I have lived in an apartment managed by Simply Residential Property Management for four years. This company used to be known as Real Property Management but changed their name after several bad internet reviews. Unfortunately the name change did not include an upgrade in the quality of service. This company does not respond to maintenance requests. We have a dog in the apartment and repeated requests to have maintenance staff contact us to assist with access (as our dog is not very friendly with visitors) have gone ignored for four straight years. Requests that my wife be copied on all emails from Simply Residential have gone ignored for four straight years. Time frames provided for maintenance work are consistently not met. The company is unable to retain a contractor for snow removal in the winter time. Calls to the office staff to request leasing documentation and clarify amendments to said leases are met with acrimonious resent. We once asked that they please resend a lease renewal via email and the office person we dealt with initially flatly refused and was extremely rude. Online rent payments are only accepted if you have signed up for an auto-​withdrawal for your rent, which completely invalidates the reason for wanting online rent payments in the first place; if rent is auto-​withdrawn, I don’t NEED to make online payments.
I have lived in several apartments over the years; most recently I lived in a building that was repossessed shortly before being condemned. Out of all the management and maintenance companies I have worked with over the years, Simply Residential Property Management/​Real Property Management is hands down the worst. Poor customer service, unresponsive maintenance staff and an inability to accommodate simple, reasonable requests all lead me to recommend that any tenants considering occupying a property managed by this company look elsewhere and that any property owners considering engaging this company’s services reconsider their options. Lowest cost, in this case, equals worst service. My wife and I are very much looking forward to a pending home purchase as it will allow us to put this horrid company behind us.
AVOID AT ALL COSTS.