Hurn Mechanical Heating & Cooling

The Good: after my home warranty company had sent techs from three different companies plus one I had called on my own, and none of them had any idea what was causing my water source heat pump to shut down after 3 or 4 minutes, my building engineer recommended Hurn Mechanical as specialists in these kinds of HVAC units, which are apparently common to downtown condo buildings, but nowhere else. Ed from Hurn figured out immediately that the problem was a faulty thermistor, replaced it on the first visit, and it has been running fine since then.
The Bad: similar to Ryan N’s experience, Hurn seriously overcharged me on the replacement part. When Ed told me that he would need to replace the thermistor, but that fortunately he had one on the truck, I asked him how much it would cost. He said «about $ 100.» On that basis, I told him to go ahead. When he finished the job, the invoice listed $ 157 for the thermistor, on top of the labor charge. He had not informed me of the price increase before installing the part. When handing me the invoice, he said only, «The thermistor cost more than I thought.» I did not protest because I was so happy to finally have my heat pump fixed by someone who knew what he was doing. Until I did a little online research, and found that thermistors for HVAC units generally sell for between $ 5 and $ 20.
Bottom Line: if you have a water source heat pump, save yourself some trouble and call these guys first. But before giving the green light for a repair, get a clear understanding from the tech as to how much the part costs, and ask, «If I check online, how much will I find that this part generally costs?» Then get it in writing.

My A/​C stopped working so the manager of our building referred me to them. They ordered a new blower system to replace the old one that I abused. Brant showed up right on time. He installed the new one within an hour. It was originally suppose to take 2 hours for the process. Great employee and he explained basically why the A/​C quit working and gave me a couple tips. Also reduced the bill to show the correct time spent on the job order. Great company and I would definitely recommend them to others in the future.

John Hurn was my knight in shining armor… leaking HVAC in a downtown highrise and he really saved the day! Will definitely be calling again for other units in my property management portfolio…

Worst ac company ever. I tried to get them to reduce noise of AC. They charged over $ 300 to insulate and it did not work. It took me 6 calls to get them there. They never once returned a call. They suggested a blanket wrap. I called them 6 to 10 times over a 2 month period to get them to return my call. The service man that did come was an old sour puss who barely made eye contact.

Outstanding service, A/​C not working. Made an appointment about 10 days out. Received a appt comfirmation call the night before. John was prompt, professional and extremely reasonable with the cost. Back up and running cold in less than an hour. Thanks for the great service.

This company was recommended by my HOA. Terrible service. I called them because my condo wasn’t pumping hot air and I needed a new thermostat. They agreed to come and the visit itself was about $ 50 just to come out. OK fine, I needed the thermostat because I was trying to sell the house. They completed the work but didn’t tell me how much it was. I called the office and said they couldn’t tell me because the service rep hasn’t returned the invoice. Fine. But can’t you call him and find out? No. I get to my unit and the AC works but the heater doesn’t. I called Hurn and they say they can send someone tomorrow but it will cost $ 50 again. I said no! You installed it. You need to make sure it was working before leaving. They didn’t budge. So I went with another company out of spite. I didnt want to give these guys any more of my money. The service rep that I called came and was in and out in 5 minutes. The problem? Hurns rep didn’t reset the thermostat properly. Wow. Not satisfied for the following reasons:
1) they don’t return phone calls. 2) they don’t fully complete the job.
Stay away.

Great work at great prices. Super happy they fixed my A/​C in no time at all. The technician Nick was super friendly and answered all my questions. Awesome company will recommend to everyone I know!

My condo A/​C unit was no longer putting out cold air, so I called Hurn because I frequently see them working on my downtown building. I was happy with the attitude and promptness of everyone I interacted with, and their service tech was even early to our appointment. I’m giving only a 2-​star review though because I feel swindled on the work that was done.
Justin, the service tech who handled my appointment, pinpointed the problem immediately and told me it would take a replacement part on the roof of my building to fix. And guess what? The part normally goes for $ 120 but he’ll give me a deal for only $ 100 (on top of the $ 110 I’m already paying for the 90 minute minimum service call). Well, Ok, go ahead and put that in.
Turns out its a $ 10 part on Amazon. No joke. So you can imagine that Hurn is likely buying in bulk at even less than I can get on Amazon, meaning this is pure markup, ON TOP OF THE LABOR CHARGE! I wonder, do the technicians get to pocket whatever the parts markup is? Is this a standard «sell» to customers? I think I’m in the wrong business.
For anyone reading this review, check that your «dual run capacitor» needs to be replaced, if so you can buy a «Titan Pro» capacitor of the right rating and plug it in yourself, saving boatloads of money.

I got an appointment the next day. Ryan came on time. Was courteous and knowledge. He explained in detail what was going on, then when I asked if he can explain it again to my husband on the phone, Ryan did not mind. Great customer service, great company, I’m one cool, happy customer.

I have been working with this company for the last 4 years. I assumed that on every visit to my store, they where completing the work they came to do. Well 4 years into business using them as a vendor, we are still experiencing the same issue +MORE. I have brought my concerns to this company’s attention and they basically said that they had more important contracts that they where dealing with and they wondered why I didn’t just look into a new AC Vendor. We are now dealing with the mess that they have created that is costing more money than we ever could have imagined. I hope this doesn’t happen to anyone ever again.

I use this company for my Business as well as residential Heating and AIr conditioning service. It is nice to know that «Family owned» still means something. They do very good work, and, very clean work. I highly recommend them. Not as inexpensive as some of the other providers, but professionals, prompt and courteous.

Getting ready to get our a/​c unit serviced. Every other company I called said I had to have a diagnosis of the problem for around $ 80 bucks. I told them I already knew what the problem was, two cut a/​c lines and need to have the system recharged.
John Hurn didn’t even mention a diagnostic, he said he could have an installer here in the afternoon and gave me a price over the phone and explained exactly what the price entailed, the time for repair and what to look for if I went with someone else. He then gave me his cell number if I wanted to call or have my husband call with any specific questions.
This is a great company to work with. I highly recommend!!!