Quality Mechanical Professionals

Horrible experience with this company. I’m just gonna break it down… because I don’t have time to list everything I’ve gone through.
AC broke down… this company was assigned to us.
They called and scheduled a visit. Reschedule 6 times, with every excuse… mechanic had an emergency, truck broke down, replacement part wasn’t ordered, wrong replacement part was ordered, too far to make it in time, previous job ran late. Lucky for me I wasn’t working… otherwise I would have wasted time waiting around.
And don’t get me started on trying to get a hold of these people. Nobody ever answers the phone or returns calls.
Once everything was replaced it was 4 months after the initial call.

Worst communication ever!
My heater was not working correctly so the company was dispatched from me warranty company. The tech could not speak english basically at all so was very hard to determine what he was doing. After over an hour he said a part would be ordered to fix it and left. After 3 weeks and several calls by be the part cam in and was replaced.
The tech at this point refused to test the heater and said, clearly this time, if you have issues make another appointment and left. Needless to say my heater is still not working.
DO NOT USE THESE GUYS!

Horrible company. If I could give them zero stars I would. They were assigned to my by my home warranty company. Do not let them come to your home! In diagnosing my ac they had to take a panel off the side of my patio and look at the compressor and electrical lines. He wanted to leave all of this just laying out and unhooked. I had to fight with him just to get him to put it back together. Totally unprofessional.

Vadim from Quality Mechanicals came to service my gas heater on the house I just bought, which was red tagged by SDG&E. They were scheduled through the home warranty. My experience with them was great from beginning to end: I called to schedule the appointment and someone answered the phone and booked me. They used text messages and emails throughout the whole process, so I got updates when the appointment was booked, when the technician was in route to my house, and when the technician completed the work.
Vadim showed within the time window they gave me, fixed the heater as planned, explained how to use it (I had never seen this type of old, wall gas heater) and even stayed and chatted for a good 15 mins about my options for installing air conditioner. Short term, I have a wall unit that’s currently sitting on my floor waiting to be installed: he recommended that I should NOT hire them because it’d be much more expensive for such a simple job and instead I should find a handyman. Long-​term, we talked about the most cost-​effective solution for the entire house (central AC versus the ductless/​mini split approach).
I’m not being paid for writing this and I am not «friends» with any of them. I’ve read many of the negative reviews, but I simply had a positive experience, which is why I’m writing this review. The negative reviews have very valid points/​concerns, but many don’t. Example: People are complaining that on the hottest days of the year in San Diego, their AC broke (not QMP’s problem) and QMP wasn’t able to come to their house right away. Well, what else would you expect? Expectations need to be aligned for services related to weather.

Worst customer experience EVER!
I don’t often go out of my way and spend time writing a review for a crappy experience unless it was THAT bad… and guess what? IT WAS.
It all started with our AC breaking down on THE hottest September in San Diego, CA ever: 90 – 100 degree weather. So we call FAHW to get someone out there… now that I think about it
I wonder what the owner of this company had to do to get a contract with FAHW because it definitely wasn’t based on merit or high standards.
A little example of how crap gets done (or lack thereof) at Quality Mechanical Professionals:
–Day 1: Get order assignment
–Day 5: Finally call client to create appointment
–Day 10: Show up, 47 minutes PAST the allotted time. Inspect the system. Find issue.
–Day 14: SUBMIT REPORT TO PURCHASE PART (so they wasted 4 days. He could have submitted the request for the part on the day they visited but no, why give a shit about the customer?!)
–Day 21: Part is in.
–Day 22: Schedule visit time.
–Day 23: MISS APPOINTMENT.
–Day 25: Show up to take part out. That’s it. Nothing else. Just removing the part.
–Day 26: Call to schedule REPLACEMENT of part.
–Day 27: Call to say that the technician is sick and can’t make it.
–Day 29: Call to schedule appointment AGAIN.
–Day 30: Call to say they will be 1 hour late… and this is where I’m currently at right now… literally waiting them to show up…
.
So, I will update you if these people show up today…

It’s the first time I have ever written a review in Unilocal because I am so pissed off by their attitude and they are not professional at all. I had experience like a lot of reviewers here had. I bought AC and replaced my old Furnace from Sears, they cost me $ 10,000. Sears sent them to install the units. The units did not work right and we called Sears. Sears sent them to come fix it. The guy took a look at the furnace and could not find the problem, so he insisted that the machine was working correctly and this is how it works. It’s our duct’s problem. I asked him why the temperature was not coming down and cool the house. He was very annoyed and impatient and said: I am getting out of here. Then he slapped the door and left like a ten years old kid! From then on, I called Sears thousands of times to schedule another inspection and never receive a call back. I had another company came in and they found the problem immediately. The installers did not install it correctly and miswired some wires. The worst is that the installers did not do a double wall for a pipe which can cause potential fire hazard. Unbelievable! Sears has the worst customer service and this Quality Mechanical Professionals guys do not even know what they are doing!

Like most of the other reviews, this company deserves NO stars! I had to have them come out due to my home warranty to look at the AC compressor. I had been told before that there was a leak. The service provider, Vlad, didn’t even introduce himself or call ahead of time like I had requested. He went out to the compressor, spent 5 minutes, came in and said he restored power to the unit and he could definitely feel it cooler in my place (nice try I had my ceiling fans running). I then asked if it needed freon to be added. He said… «Oh ya I did that too». He said, well its going to take a while for it to cool down. Ya, I have an 800 sq foot condo, my parents 2,500 sq ft home cools down in less than 20 minutes. He then proceeded to tell me that in San Diego it is normal for A/​C units to only reach 78 – 80 degrees as their coolest… Um are you kidding me? Isn’t that why I have an a/​c unit to cool off below 80 degrees? I might as well sit outside… All in all, if you don’t have to use this company I wouldn’t! SCAM Central! I’m sure if I wasn’t using my home warranty they would have found WAAAYYY more things wrong.

What a waste of $ 60, the company was sent by FAHW to check our AC. The guy tells us that the problem is the dirty filter and the AC now works, I felt the air coming out and it was room temperature. I told him that wasn’t cold AC air and he needed to check thoroughly and he seemed annoyed, after some back and forth he finally checked the unit and found that the compressor was damaged. No one should have to fight this much to get someone to do their job.

Antonio wrote on invoice #77 619 on 8÷4÷15 under service performed: «Checked unit and mechanical failures bad design duct work the company who installed the furnace needs to come back to repair.» Yet when you look up higher on the same invoice it gives the age of the unit as 3 years old. No company comes back to fix something they installed 3 years ago.
Another company had to come out to fix the work that Antonio refused to fix. In addition, Antonio was repeatedly condescending and demonstrative of his HVAC knowledge being appropriate for grade school children and not homeowners.
For example, he took out my air filter and announced out loud to me that the filter should be placed so that the arrow is going in the direction of the air flow. I replied that it was going in the direction of the air flow so why are you saying that to me. Then Antonio decides to pretend he does not speak English and says «Have a Good Day, Thank you!»
Next, he proceeds to read to me the labels on my circuit breaker box saying «this circuit breaker that is marked a/​c is the circuit breaker for your a/​c!» He read the label on each circuit breaker to me and I waited for him to say something intelligent after wasting time doing that but he had nothing intelligent to say. I said «you do know that I know what those breakers are for because I am the one that wrote those labels next to each circuit breaker». He looked mad and proceeded to try to find other things to talk down to me about probably because I am female and he is male.
Not only did Antonio of Quality Mechanical Professionals, Inc. not service the machine that took the next company a mere ten minutes to perform, he was absurdly condescending and rude. He stood in my front yard yelling that I am a «crazy lady» and others came to find out what all the commotion was about.
I want my $ 60 refunded.

I was assigned Quality Mechanical Professionals by my home warranty company after filing a claim for duct work leak in my HVAC system. My experience with them was poor.
Initially I was concerned that their address was listed in El Cajon, CA — about 6 hours south of Fresno where I am located. Apparently they have a central valley satellite office.
Here’s my list of gripes.
1) had a 7:00am — 10:00am window for them to come out. They arrived at approximately 9am but I did not receive a call like most companies make to let the homeowner know that the tech is ~15 minutes out. Minor complaint there, I could have lived without being notified, though any other service provider that has ever been to my home provides a courtesy call when they are on their way.
2) the techs got there and did not introduce themselves, I only know one of the guys names because he had a name tag embroidered on his shirt. Every other company I’ve ever had service my home, from plumbing/​electrical/​HVAC has had very professional techs that come in and introduce themselves and get an understanding of the problem from the homeowner before beginning their work. These guys did not.
3) they claimed that there was too much insulation in my attic to be able to crawl up there and diagnose the problem and told me that I need a new access point installed in my garage before they can do anything. The company (not in my home warranty policy network) that identified the leak has confirmed that though there is a significant amount of insulation in the attic, it would not prevent someone from getting up there and diagnosing the issue.
4) insulation was dropped all over my floor from my current access point while they were poking around and the techs requested «uh, a broom or something» to clean it up. Any professional company should come prepared with a shop vac or broom/​dustpan to clean up any mess that might be created during their service.
5) they left with my attic access panel ajar. If I can figure out how to post a picture, I will attach it.
I was not charged my $ 65 service fee for the visit, which is the only good thing I have to say about my experience with this company.
I’ve contacted my home warranty company to complain and attempted to contact the company directly but was disconnected from the call after being on hold for 15 minutes. I don’t have the time or inclination to call back and complain.
Do not use Quality Mechanical Professionals for service in the central valley. I can’t speak to their service further south, but I will not have this company back out to my home. If it was at all possible for me to give them 0 stars, I would.

After my AC was fixed I know that Quality Mechanicals weren’t even close to diagnose my AC. I had plugged pipe which was fixed in 10 minutes and for minimal fee.

I was forced to use these guys through my home warranty. Showed up two after 3 hour window. Didn’t fix issue, and wouldn’t return calls to reschedule to fix issue. Here are more specific if you need it. I finally was able to have home warranty assign new contractor. My window was 11 to 2 and I got a called at 1:56 saying they were in route. An hour and 45 minutes later he shows up and says everything seems fine. My issue is ac turns on every 49 min even when everything is turned off or put on hold. You have to wait for it. He finally changed thermostat and then packed up then issue occurred so it wasn’t fixed. He left anyway. I waited all the next day for the company to call me back to send someone else out to repair. I called every hour and left messages. After two, I called home warranty and asked for new service provider. You can’t even talk to a Human being.

Worst company ever, go somewhere else. All previous reviews are right on the money. Don’t let your insurance send these people to your house!

What a joke. The most incompetent unprofessional people I’ve ever dealt with. They come out to your house and you tell them what the problem is. They completely look over your whole system and says your air conditioning is leaking. He came out twice to tell me it was leaking. They are so dumb. Today he left and told me that I need a new thermostat and a new thermostat is about $ 600 or $ 700. Really I’m not stupid! I know thermostats are between $ 30-​$ 75 at Home Depot. I asked him have you ever heard of a thermostat that is $ 600 or $ 700 he replied no! And why would you tell me mine is that much money. He said I will not replace yours. And left. I did not pay them any money and please be careful. They are crooks! Even try calling their number and they do not answer, they have some weird answering service that just lets you leave a message. They’ll never call you back. That is why they have 1 star… cause they suck Russian monkey balls.

They deserve no stars for super unprofressional service… Don’t use this company, they could care less about your business, they get referrals through real estate escrow, that’s the scam, that’s why they are horrible… my warranty company jobbed out my air conditioning repair on june 22^nd to this crappy no service so called repair company… here we are at july 15^th and not so much as a courtesy call to ask me if I had it repaired. …I, like most people, am too busy for this kind of incompetence. This is not service, it’s a joke on the customer.

Horrible service!!! Had an appointment for a tech to service my A/​C service and no one showed up and they don’t know why. Now they are telling me that they can’t come out until 4 days later. I really hope First American Home Buyers Protection Corp removes them from their vendor list.

These people are worthless! No courtesy call letting you know they are behind. I would never in my life use these people or refer them to anyone. Looking at the previous reviews I can see why they get such bad reviews… How are people like this even in business? Avoid these people like the plague!!! Should get a negative 5 stars!!! A big F you quality mechanical!!!

Horrible experience with this company. I was appalled at how unprofessional their «CFO» Vadim Bykov was. I called because I wanted to have their company come out and assist my company with our HVAC. We have two big buildings and we were referred to them by a client, so I called and he didn’t answer. He called back and I started to explain how I heard about them, then he hung up on me. After seeing the reviews on Unilocal I’m not surprised.
Do not do business with this company – there are plenty of other companies to choose from that do it better!

If I could give a negative number of stars, I would go with –10.
First American Home Warranty contracted with this company to have my AC checked out. I received one phone call from them within the 24 hour period. After multiple attempts to reach them, I didn’t receive a phone call from Quality Mechanical until FAHW followed up with them and «made» them call me.
I was told by FAHW that we would be serviced on that same day. When Quality Mechanical called I was told that the technician had already been in my area that morning and didn’t want to come back.
I told the dispatcher that I didn’t want to do business with their company if that’s how they treat their customers. I tried to get FAHW to schedule another contractor. My husband was told that we had to use QM’s services. FAHW rescheduled our appointment for us for today.
QM never showed up or contacted me. I called FAHW again. They rescheduled our appointment for Friday.
I then took to the web to read up on Quality Mechanical. After reading so many poor reviews regarding QM I contacted FAHW again. They finally agreed to send another contractor out.
FAHW will continue to use Quality Mechanical unless we as consumers make FAHW aware of the horrible service that Quality Mechanical has provided. You need to file a complaint directly with FAHW.

The Short:
My insurance company First America sent me to Quality Mechanical to service my AC unit. The whole process took over 6 months to get done, their mechanic was incompetent and did not show up on days where I took time off work. They installed the wrong AC unit and took another month to fix their mistake, and showed no remorse.
The Long:
The first sent out a mechanic to look at the AC who then said he needed a part and that he would call the next week after he got it. A month later, after repeated phone calls to the mechanic, he said that the part was still not in. A week after that he called and asked if he could come look at the unit again, at which time he determined that it would be best to replace the unit, but that he needed to contact First America. This took another 6 weeks, and every time I called he said he was waiting on First America’s approval. I finally received a call saying that the unit had been approved, but they needed to order it, which would take another two weeks.
The AC unit was finally ready to be installed and the mechanic showed up to install it by himself. It was too big for him to lift so he had to re-​schedule until he could find someone to help him. The only time that he could find someone was 9:30 pm on a Friday night. They came and installed the unit and when they went to plug it into the wall it had the wrong male plug for the outlet in the wall. It appeared to be a European plug. When I mentioned this to the mechanic he said that all I needed to do was go to Home Depot and buy an adapter for around $ 10. When I went to Home Depot I was told that there was no such thing as an adapter for that style of plug, and to be careful because the wattage was different and it could short out the whole house.
I immediately called Quality Mechanical and explained what was wrong and they said they would send a Mechanic out that Friday. I took time off work to be there during the 4 hour gap, and the mechanic never showed, and nobody at Quality Mechanical answered the phone or returned my message. I was finally able to get a hold of the Mechanic by calling from a different phone (he had been sending my calls to his voice mail) and he said that he forgot about the appointment and that he would come saturday during the day. Another wasted day for me! When he showed up I expected him to change out the unit, and he just looked at the plug and said that he needed a new plug, but that he would have to order it, which would take another 2 weeks.
I called Quality Mechanical Monday morning and asked to speak to a manager who I made a complaint to. She said that the owner of the company would come and look at the AC unit and try to fix it. I had to take time off of work again, and when he came out he looked at it and called an electrician for the next day, who finally was able to change out the wire and get the AC unit working.
All and all I had to take time off of work more than 5 times, it took over 6 months to get the AC installed, and Quality Mechanical showed no remorse or sympathy, just gave excuse after excuse. Terrible company, do not do business with them