West Coast Eye Care Associates

I called Dr. Patel’s office on Wednesday with the hope of getting in that same day. when I spoke to a girl named Josie. I explained my situation and she assured me she could get me in to see the doctor that same day. With out any trouble and me being a first time patient she got me in with in that hour of speaking to her. As soon as I arrived I was greeted with such a nice humble manner. Dee the receptionist was so nice and after i saw the amazing doctor i had to thank Josie myself in the front so thankful for the nice and great customer service i received from dee and josie.

Dr. Sarjan Patel is great. He is friendly and professional. He makes you feel comfortable and explains everything. He did a fantastic job on both of my cataract surgeries and aftercare. I wouldn’t go to anyone else.

I’ve been to this optometrist since 2011. Everyone here is so friendly and always makes you feel so comfortable. The optometrists are so wonderful.
And Melanie is the best! She will answer all of your questions and helped me find the perfect pair of glasses :)

HORRIBLE experience! The doctors are very nice but the front office staff are some of the rudest unprofessional associates i have ever encountered. Not only that but i have been sent a bill for glasses that i still have yet to receive and its going on 2 MONTHS and on top of that my insurance covered everything. When you call the staff are completely rude. Will never go back to them again.

Thanks for everything. You guys are awesome. Having an available spot for me to come I right away.

The staff is kind and professional and my appointment was quick and easy! I definitely recommend this place! Thanks Dee and Dr. Prabu for making my experience so great!

Dr. Prabu is the best
I did a cataract surgery for both eyes and it was great no pain and my vision is perfect
Thanks again

My mom has aappointment at 8:45 and they don’t open till 9, we been waiting more 30 minuet, they front desk here is zero they don’t care. My mom is sick she can’t wait to much time. Not back again to this location.

I have been a patient with this company since 2008. Wonderfu*l service and care! Today I had my follow up with Dr. G. Patel and his wonderful nurse Topher. Topher is amazing. His «bedside» approach is always so friendly and relaxing. Dr. Patel has also been the bee’s knee’s. He is knowledgable, thorough and very kind. My eyeballs appreciate them!

I am a caregiver for an elderly woman who has trouble speaking. When we arrived I was told that Dr. Patel was running behind about 45 minutes. We decided to patiently wait. To our surprise we were called in after less than 15 minutes. I was so impressed with front staff and nurses. They all jumped in and worked together as a team should. The staff was not only efficient but truly compassionate at the same time. I was very impressed by the team that I witnessed today. I highly recommend this Center for any one who is nervous or uneasy. Keep up the good work! Thank you Dr. Patel and his staff for truly making our experience pleasant.

Really bad. Gave me an appointment card in today’s date and I took off from work. Get there they check they didn’t find my name in appointment schedule. The person gave me the card didn’t put my appointment in the system. I’m not recommend them for anybody.

Had a great experience at this office. I was a little scared to go in at first since I didn’t plan on purchasing glasses all I really wanted was an adjustment. Young lady named Melanie helped me she is wonderful invited me to sit down even though I told her all I wanted was her to fix my glasses. She made me feel very comfortable and even said if I need more adjustment I was welcome to return, and I will. I will purchase my next pair of glasses from this office. Friendly environment, the front office greats you as soon as you walk in. Very good feeling

There is absolutely too much negative stuff to write, I do have to say the Alpine office has the most unpleasant and uncooperative front office assistant I have ever encountered! Vanessa in El Cajon office was extremely unhelpful nor did she even seem to care to be of help. I fell obligated to let others know that this company employees people who are very unhappy people. I wish I could leave this review with no stars.

Took my daughter for a exam and the staff is very professional. Irel checked me in and was very nice. Melanie and Sandra in the glasses department were great they had my daughter laughing and made her fell better about getting her first pair of glasses. I would recommend this location and even made my husband and I a appointment.

So not only have I had an unpleasant experience with this company, but they continue to send me bills for the one and only appointment I’ve ever had with them. As they continue to attempt to double-​bill me for $ 79 (and I really have no idea where they’ve come up with this amount, because my co-​pay was $ 10 and paid in full on the date of the visit), I will continue to update my negative review of this eye care provider.
My third notice arrived the other day, and I immediately reported them to the Better Business Bureau. These are fraudulent charges, as my insurance company has paid their end of the bill (and I have proof, repeatedly sent to their office), and I’ve paid my end with the co-​pay. A customer service representative for my insurance has also confirmed this, twice.
I wish I had never had an eye exam here, and you will too — particularly as they seem interested in extorting money from dissatisfied first-​time patients who dare to express their opinions on Unilocal.Well, guess what, West Coast Eye Care? I’m not paying you another penny, and I certainly won’t stop posting these updates until you remove these fraudulent charges from my account!

My husband has been going here for many years, and recommended them as my eye dr doesn’t take our new insurance. The doctor who saw myself and my son was very patient with him (6 years old) and did a good job with me as well. My husband has always been very happy with his contacts and so far I’m impressed with the doctors and staff. Everyone is very friendly and knowledgable.

I was able to get an appointment in a decent amount of time and the staff were all wonderful and friendly… especially Angela. The doctor took his time and explained at every step. I would highly recommend.

Horrendous! Took a month to get a pair of plano glasses made. No power even! I’m sure their doctors are good folk but the lab and their business stinks. Rude counter folks too. When you call, they make it sound like something’s wrong with you for calling to find out why your glasses are late for over two weeks. First and last.

HORRIBLE! Ordered glasses the beginning of February and have yet to see them! Called & emailed and no response!

First time here today… Dr. Anderson was courteous, professional and thoroughly explained everything. The place was kinda packed but my appointment was on time. Nothing to complain about here.