O’Reilly Auto Parts

I thought they were so nice, helpful, and have an easy/​humorous way about them. Good team. Specifically Andy! Thanks for the help with the floor mats.

The guy helped me select the correct wipers and even installed them for me :) It was easy but he isn’t required to do that so thumbs up for good service

So I had a co-​worker help me with the lights on the work truck and of course, wasn’t exactly how it should have worked out. I had picked up some bulbs and when we went to replace it — it didn’t fit. Well, come to find out we were trying to put the low beam bulb in the high beam spot. Kevin helped me get it all straightened out. Not only did he switch to the right spot with a couple quick turns of a socket wrench we also got the high beam back in place as well. (#10 metric! Have that for next time). He didn’t laugh at me and my problem. He was very nice about the crazy mixed-​up deal I was faced with. Very cool place and very nice staff~My go-​to place for auto issues!

Worst retailer ever! First of all, they don’t have anything in stock. I ordered a part and they said it was to arrive 3 – 5 days. 10 days later nothing and they had absolutely no idea where it was or when it was arriving. Where am I, third world?

This place is awesome, the epitome of outstanding service. I first came here to get some windshield wipers. The person behind the counter told me which ones I needed, then put them on for me! In and out in 5 minutes. Then I returned for AC issues with another car. Kevin, the assistant manager, took the time to come out to the car with me. Told me exactly what to do to test the pressure and add freon. Have ice cold AC now, much needed a couple of weeks ago.
Then I noticed the temperature gauge on one of the cars wasn’t working. Again, Kevin to the rescue. The guy is really good with cars, very knowledgeable. Kevin went through steps to help me diagnose the problem, told me what I needed to do. Much better going into the mechanics with some understanding, so I don’t get taken to the cleaners.
Thank you Kevin and O’Reilly crew.

The first time i went here i had a great experience! I was helped to find the correct windshield wipers and they even helped me install them for free.
The second time was aggravating and the reason for only 2 stars. I needed a new turn signal light. The man helping me helped me find the correct one. I asked if he could help me install it since I don’t know much about cars and figured he did. He took a look for me and said I need a «special too» to install the bulb, but that the auto shop down the road could probably install it for me. I was bummed but not surprised; a lot of car things are more complicated than I expect. He even called the auto store and asked how much it would cost (seemingly so helpful at this point!) – he told me they would install it for $ 30. At this point I believed everything he said, but luckily I didn’t have time to get the bulb installed. After googling how to replace my car’s turn signal bulb later that night (I was curious), I learned that all i needed was a philips head screwdriver! «Special tool» my butt! I don’t know what scam this guy is trying to do with his friend at the auto shop down the street but it was very unappreciated! I installed the bulb on my own in less than five minutes.
Moral of the story, don’t trust the workers! Beware of people trying to take advantage of your ignorance.

I called to find out about some products and Kevin, one of the managers, was very rude and condescending. Maybe because I’m a woman. He ridiculed me and didn’t even answer my questions.
And then I called Kragen with the same questions and the person on the phone was very pleasant and answered within 2 min.

Great service. Found what I needed and the guy behind the counter helped me take apart the very secure packaging so I could install it on my car. Returns was also a breeze. I would come here again. No hassle and wonderful people behind the counter.

I’ve been to a couple O’Reilly Auto Parts stores in the Bay Area over the years. This is another one!
The guys at the front were helpful and pretty friendly; not only did they help me find my item (washer fluid) to purchase quickly, they were also pretty friendly in general with me and other customers in line.
I’d be happy to come back for my random car part or accessory purchases.

Bought new tire chains and tried to return them a day and a half later, as I ended up not needing them.
They informed me that they don’t take returns of tire chains.
No one mentioned anything about this when I bought the chains or on the receipt. Poorly communicated policy. Was disappointing and a waste of time to make the trip out there and be informed of this after the fact. Let people know your policy up front.
Will probably not return because of this.

I discovered a scratch on my car a few days ago and came to this store hoping to find some product that could buff it out. I was helped out by a nice woman and a guy named George. They were really nice and patiently came out to see the scratch and even test out two kinds of scratch removers to try to fix it. The scratch was too deep to remove completely but I really appreciated their politeness and the fact that George applied one of the scratch removers for me because I’m pretty clueless with automobiles and asked if he could demonstrate how to get the best results with it. Thanks George!

I have no interest in or affinity for cars whatsoever and dread tinkering with mine when issues come up, but the staff at this O’Reilly are always incredibly friendly and helpful. They make what is a chore for me quiet a pleasant experience with their hands-​on eagerness to assist. I’ve gotten new windshield wipers at this store multiple times, and a staff person has always taken the few extra minutes to walk out and help me do the install.

Multiple times I have come here and been pleasantly surprised at the level of knowledge of the sales reps at this store. I’m not looking for someone to tell me how to do all my repair work, but their familiarity with the parts they sell and the cars they’re for gives me confidence that they can set me up with what I need.

This place really sucked as a business and did not have my part. Go to the other krafens or pep-​boys and save yourself a half hour. I got ignored from the time I walked in the door until I gave up looking for a very common windshield wiper blade. I later found one at (of all places) Orgard Supply in Berkeley. Bad service and no inventory. Avoid this one!

Very friendly service! I come here often now, even though it is a drives away from Berkeley. One time I wanted to buy a windshield wiper for my back window but was unsure of the size. A salesman took the part and came all the way back to my car to measure to make sure it fit. It did not fit and so he just got me a smaller one. Well anyways, the people here go above and beyond to help you. The only downside is that there is limited parking by the actual place. Usually when I come they are already taken and I have to park in the far back of the store.

Holy shit did I wait a long time in line.
You can guess where this rating is headed. And let me remind you there were 4 workers at the time and im actually writing this review while im waiting haha
Customer beware lol
Lazy alert!

A friend at work recently noticed that one of my headlights was out. That’s one of those car maintenance fine points that I usually don’t discover on my own. In this instance, we had already «fallen back» time wise, and having 2 working headlights after 5 PM was probably a good idea.
So coming back from Hayward last Tuesday, I stopped at Albany City Hall to look at a neighbour’s «tear down and rebuild» plans, and then proceeded onwards to the parts store formally known as Kragen to buy a headlight. The guy at the O’Reilly counter greeted me quickly and found the part I needed almost just as fast. I was in and out in a matter of a few short minutes. All of my shopping expeditions should go so well.
And as a bonus, the same guy at work helped me figure out how to remove the clip assembly and plug it in. It is better to light one candle than to curse the darkness…

Now I need wiper blades for my whip. I’m used to getting new windshield wipers each winter when I get the oil changed, but with the new (used) car, I’ve gone to buy them at O’Reilly’s Auto Parts.
I don’t really know much about cars. In fact, I flunked home repairs so many times, the only tools I have are a vice-​grip pliers, and hammer, and a few screw drivers. You’d think that would be simple task to truck over to the auto parts store and pick up a pair.
No. It’s not. Did you know that one wiper is longer that the other one? Did you know there are at least five different brands? I stood before several thousand wiper blades (well, it seemed like a thousand) and froze like a «deer in the headlights…»
Enter Sinthia (that is how she spelled her name)! She’s the O’Reilly auto parts expert. At 5′ and less than 100 lbs, Sin (I have to call her that) was all business when she asked, «Do you need any help?»
«I sure do. I need wiper blades.» I quietly replied. To myself, I felt that overwhelming anxiety, worried if I could install them. The angels on my shoulder told me, «Don’t worry, David, you can do it!»
Sin punched the info on my whip into the computer, it spit out the right part number. Since I already copped a $ 75 key, I went with the Bosch Wiper Blades, which was the specific type for my automotive needs.
A swipe of the Visa for $ 45 and I was on my way to install the parts in the parking lot. Under the sign, «No Tools Loaned and No Working in Lot,» I stood before my new whip, befuddled on how to put them on. I looked a the numbered pictures and… I got one off, but reached an impasse. Help, I need Sin!
Enter Sinthia (again). She came with me outside, put the damn blades on in 30 seconds flat, and threw the packaging and a small plastic part («You don’t need it.» Sin told me.) in the trash can.
I gave her my gratitude and sincere thanks. Sin just gave me a smile, like it was all in a day’s work. I was just another hapless male customer, unable to fufill my macho auto/​whip ego by having a woman do what a man could not do.
Believe me, no machismo here (me)! I’ll be back for Sinthia’s help when I need to refill the windshield washer fluid or whatever auto stuff I need.

The Kragen shop has been taken over by the O’Reilly Group. Though I’m not a fan of these kinds of corporate takeovers, the staff seemed that the new benefits package works better for them, so let’s hope they keep their jobs with benefits and live happily ever after.
I’ve been into this shop a few times over the past year and have always left happier than when I came in. The staff were extremely knowledgeable and even went so far as to confirm that we didn’t need to buy a new battery as the old one was still under warranty… so we got a new one free!
I’m a fan!

It’s an auto part store. I find what I need, I go there, I give them money, they take it.
Very simple process and I don’t care much about the customer service, I wouldn’t trust anyone working there to know more then I do about my own car.