Pat A Turner – A Professional Corporation Attorney CPA

The receptionist that answers the phone is the worst! She is very rude, unpleasant, not interested in helping at all. First impression when you call a professional office is so important to a customer. I can’t believe that a professional business would continue to keep a person like that around. After reading the reviews & comments of others regarding the same issue, I decided to add my same opinion to the list. Plenty of CPA choices, so we will go elsewhere.

I went to write the review after my phone call with the receptionist and noticed Mark S. had the same experience with the person that answered the phone.
I briefly explained my issue to the receptionist and asked if Mr. Turner would be able to help. She sat on the phone without saying a word. I asked her what the next step is. She said that she still didn’t know what I wanted. I said maybe now would be a good time to sell me on their services? Maybe book me for a consultation? Anything but silence would have been good.
She obviously wasn’t listening. Maybe too busy or just doesn’t care.
I sent Mr. Turner an email explaining my experience. He may be exactly what I’m looking for but I may never know. Couldn’t get past the front gate!

I called this business on Feb 10^th, 2014 to find out some info about Mr. Turner becoming my CPA. The receptionist/​admin who answered the phone started off pretty friendly, but she was hard to talk to. She didn’t seem to understand my questions, and kept giving me the same non-​answer repeatedly. All I wanted to know was «Is there a fee for an initial consultation, and if so, how much would it be?» Also, what does he charge to prepare a tax return if it was a straight forward W2 return? All she would say is «I can’t answer that», with no explanation as to why or what was behind it. All she would say was that tax problems would cost $ 350 per hour.
Fair enough. Those are his rates. But I asked, «what if I don’t have tax problems? Is a standard return $ 350 then? Again, «I can’t answer that.» Well then, what will it cost me to find out the answer to how much it will cost me? «I’m sorry, I can’t answer that either.»
She was a poor communicator, and after a couple of minutes, of me trying to set an appointment (with no idea what that appointment would cost) she simply said, «Why don’t you try calling someone else.»
I was not rude, nor was I demanding. I spoke clearly, and asked simple questions of her. I could tell by our brief conversation that this was not a business I would want to have to call into for any real type of service need. She acted as if she could not be bothered by me, and that encounter turned me off so much that I just thanked her for her time, and told her «never mind.»
I took her advise and went elsewhere, and called another firm. I asked that new firm the exact same questions the exact same way, and received polite and clear answers. I can’t be certain (although I really am) but it felt to me as if Pat Turner’s business was only interested in me if they could soak me for $ 350 an hour on an open ended basis. Thanks but no thanks.