R & R Refrigeration

Tito came out for my annual check up since I bought my home. Everyone that works at R&R is amazing, thorough, and knowledgeable. I can’t say enough about how happy and at peace I feel to have them to help our family with our heating and cooling system needs. The next best thing to family

Beware Just like what you see on the Dateline NBC! A missing battery from thermostat controller, it ended up spending $ 300 plus. Less than thirty days later, icing started building up outside pipe. They sent technician, he said there were leaks from the Air Handler. When I asked him to show me the leaks, he could not find one. Though he recommended to replace the whole unit; the reason is because the unit he said is 10-​year old. I made a few calls for second opinion and I found George Brazil with free diagnostic. They sent their guy and checked everything, he said it’s true the unit is 10-​years old but still does its job. And asked him about the icing on the pipe outside. He said the fan for the Air Handler caught a rope and trapped… caused not to spin… Up ’till now the AC works…

R&R saved us from our broken AC/​Heater. It had been the worst lemon in the history of ACs, I swear. Luckily, it finally broke down during the winter, and not 11 more times during the summer. We called R&R the night we realized our unit had totally given up, and they had checked it out, ordered us a new unit, helped us finance it and installed it within a week! They were amazingly helpful and extremely skilled. I would highly recommend R&R to anyone in the market for genuine and reliable AC people. Thank you so much!

When it comes to top notch customer service, R&R takes a whole new meaning to that! Mindy has always found a solution no matter the situation at an affordable price! Not only is Mindy great but the entire staff that I have worked with go above and beyond to exceed me expectations! Look no further for your refrigeration heating/​AC needs, I highly recommend giving Mindy a call and I guarantee you will be impressed right away!

Being in real estate business makes it difficult in finding reliable companies to use and recommend to clients. Working with R&R Refrigeration has been an easy recommendation to my family, friends and clients with their friendly service and excellent work whenever needed.

My AC died in the middle of summer, after calling few local companies I decided to go with R&R. The lady Mindy that answered the phone was very knowledgeable and I liked that. Anyway they replaced my old unit which I had for 14 years. I was pleased with the work and the cost was less then others I called. I do recommend this company.

Great service! Thank you R&R!!!

Jerry was great very personable, honest and informative. I have used them for my annual maintenance inspection for my a/​c unit and had my evaporative cooler removed and capped. I recommend them to eveyone.

My family and I have used R&R Refrigeration for over 20 years. They are by far the best heating and air conditioning company in the valley. The technicians are knowledgeable and honest. Their prices are very reasonable, and their service cannot be beaten. We have them come out every year to inspect our AC unit to ensure that it is in top notch shape for the grueling summer.

They charge a lot of money and they don’t tell you how much it will be before they work on it. We used them because a friend recommended them but they charged us at a much higher price. When I called them why they charge us at a different price, all they said is that we can not compare to other case? Why? Not even mention that the problem is not fixed at all. We have a leaking part, but all they did today was recharging Freon for $ 310! And we were told they will charge us $ 750 if they come back to replace the aluminum coil. That’s just the labor part, the part is under manufacturer warranty. Very dissappointed! Don’t use them.

R&R Refrigeration came to my home in June when they first visited and found my indoor coils were leaking freon. The coils were not in stock so I had to wait 3 weeks for them to be shipped in but thankfully they were able to give me temporary cooling until the parts arrived from the factory. They returned in July with the coils on one of the hottest day of the Month! Wow, those guys I’ve got to give it up to them they spend the entire day in my attic suffering from the heat but never complained and replaced two leaking coils I have in my Attic. The customer service was outstanding and the price was very reasonable considering all the work and the 140* degrees in the attic! Thank you R&R for your great service I’ll recommend you to all my neighbors!

Have I never written a review on them? Well a couple of months ago my air conditioner went «kaput» and they were at my house same day. They’re clear about what the problem is, no beating around the bush, etc. Have to say their concern was more for my kids well being than my own, which is fine. I wouldn’t have it any other way.

R&R is super-​responsive, knows what they are doing, honest, and care about their work. And on top are a local, family-​owned business, which we prefer to support. Thanks for the great service, R&R!

I do not normally post comments on any social medias, but I feel this company deserve my recommendation. We contacted R&R last summer for second opinion for my daughter’s new home. Other company suggested a new whole unit but R&R replaced a part which cost about $ 90. It is still working well!!! Since then, all my relatives are using R&R for A/​C and Heating, and we are happy so far.

R & R is the only company we use! I first stumbled upon them a few years ago when I was out of town (cross country) and my wife and young kids were at home in Surprise, when our AC unit went out! This was a Sunday late afternoon. I tried looking up AC companies online and found R & R, I explained the situation and they were great — within a few hours they came to my house and fixed the problem on a Sunday night! Have used them ever since whenever there is an issue, as well as for AC ‘tune ups’
I also value their honesty and they will tell you the ‘real deal’ and not try to get you to do something that’s not needed. I have dealt with the owners and their employees and have always been treated well.

R&R is the only place for my heating and A/​C needs. Appointments were made down to the minute and the costs were consistent with the estimate. I am an electrical engineer and found these folks are some of the few that do the math when working on your equipment. Keep it up R&R!

I almost always trust Unilocal,but this time it let me down big. I have absolutely no idea how they have any good reviews. Took over 3 weeks to NOT get my Air Conditioning unit looked at. Didn’t return my calls. Didn’t show up for the appointment. Then said they would schedule a new one and didn’t. I had to call once again to ask when they would be showing up for the Secretary to not have any idea. Then they didn’t have anyone the week of Thanksgiving. And then finally they increased the price, so I finally gave up and am now going to find someone else.

R&R was great!!! I talked to Mindy the service manager and she was so helpful at explaining everything to me. I had called around and by far Mindy was the best!!! I recommend R&R to everybody.

Wife at house in Cave Creek had AC issues. R and R technician was a few minutes later than scheduled (service work is that way) but did call ahead to inform that he was on his way. He had the parts that were necessary and the repair was prompt. Gave us a few tips to keep our units running dependently. Will always be first call.

Our air conditioning upstairs went out 3 months after buying our house. Luckily, we have a home warranty from Landmark. Filed a claim, 15 minutes later, they call saying they are going to contact their local AC repair contractor. 15 minutes later, R&R calls and we schedule an appointment same day!
They were very professional. They came out, figured out what was wrong, explained it clearly to my wife, and then worked with Landmark to get the claim approved within 24 hours! Because this was on a Friday, we had to wait until Tuesday next week to get the new unit installed. Again, R&R was on time and professional. Their contact, Mindy, was very helpful, very nice, instructive, and spent a lot of time with me on the phone making sure my questions were properly answered.
The new unit is quiet and I would imagine much more efficient. Lucky for us, our home warranty covered everything but the $ 60 initial service call and a connection they recommended we replace.
They also told me they would fill out the warranty information for us and send it back to the manufacturer of the AC unit. Awesome!
I would recommend them to anyone who needs any work done. Very impressed.

I’m a native Phoenician, so over the years I have had my share of experiences with air conditioning issues. I’ve used a couple of services providers consistently but had become more than a little disillusioned with them recently and after some digging for references settled on R&R Refrigeration. I have to say I was really pleased.
They’ve been to my house three times (including the initial inspection) and each time they were right on schedule. This is a huge peeve of mine; I don’t like being given the four to six hour window. Each time I was given a two hour block and they actually were at my house within 20 minutes of the «as early as» time.
The service has been stellar. I had my evaporative cooler replaced and they did the pre-​season tune up on my A/​C. When I had questions about my new system, they were quick to respond to my inquiry and had a service man come out to check things out on the next business day.
Add to this that for the cooler they were about 40% less than the nearest quote and I think they might have themselves a life long customer. :)