Americas Best Value Inn

My parents and I stayed at this place last month when we were down in the Southern California area on vacation.
As with lodgings, I will talk about the pros and cons of staying at a inn/​motel.
Pros:
1) The service by the staff at the front desk when we were in the process of checking in as one of them came to the doors and helped my mom with opening the door as my father was using a rollator as he had seriously injured his right foot while on a short cruise.
2) As a direct result of seeing my dad in so much pain, the two male employees gave us a handicapped room adjacent to the front desk for no extra charge. Wow, huh? Yes!
3) Great room, especially with a business desk. Of course, one must need a business desk to use while on a vacation when you bring a laptop device, etc. There was a coffee maker on the business desk, which is what you would expect from any hotel/​motel.
Cons:
1) The shower was tough to operate for me as I could not get hot water at all. Yes, who wants to take a very cold bath after a very long day of touring and shopping in nearby Monterey Park.
2) Coach roach. Yes, that is right! A coach roach found in the bathroom and near the toilet. Yuck! I had a very tough time falling back to sleep after seeing it. Sure, it was dying. But still, who wants to see one when you are staying at a well known motel chain.
In conclusion, I would suggest not choosing this particular motel. It is obvious why Priceline pick this particular motel and for the price that my father had put down a particular price quote.
Next time, we will choose something in the Alhambra/​Monterey Park area.

Excellent customer service! We had a two king size bed suite. Room was very clean, smelled nice and was decorated beautifully! Felt like we were home! The kids loved the pool and my wife enjoyed the jacuzzi tub inside the room! The breakfast in the morning was perfect and the lady in the breakfast room was friendly and helpful. Management even came by to check on everyone and make sure needs were met. I am very impressed and despite any negative reviews I read I’m glad we lived the experience for ourselves!

I was a bit nervous staying at this hotel because of the bad reviews. But I’m glad I took a chance and decided to stay here. Our room had 2 queen beds that weren’t too hard or too soft. The pillows were very comfy:) the room is very clean and neatly organized. The bathroom is nice and overall the room is perfect. The young lady that checked us in to our room was nice and she gave us the password for the wifi. The neighborhood is actually pretty nice and the hotel is gated. There’s a nice shopping center across the street and there wasn’t much noise or night activity going on trust me. I’m a light sleeper and I hear almost every noise and it wasn’t hard to fall asleep and we even had the window open. I will definitely be coming back here again:)

So we called in to get the Room Credit, and they guy who answers the call states that we cannot avail of the room credit because of our Unilocal review.
Not once did they contact me regarding the issue after we had left, and after I had posted this review. Then they took away the room credit.
Other companies have contacted me via Unilocal,you could have told me «Hey let’s work something out so that your opinion of our place changes and you can possibly update your review» but no, you chose to ignore and remove our credit.
Here’s to your Amazing Customer Service Level.

My room looked nothing like the pictures on
or in the Unilocal pictures. Sofa chair was stained and dingy (gross!). Bed cover is taupe color, old and worn and the bed was very uncomfortable. Maybe they do have those rooms in the Unilocal pictures but I didn’t get it. My friends’ room was the same. Staff however was courteous and they have decent continental breakfast.

What up with the front desk guy wanting $ 5.00 to turn on the WiFi. my coupon indicated they had WiFi. no such mention of $ 5.00 to do it. I smell a scam

The location is great and there are plenty of nearby store for food and supplies. The staff are very nice and helpful. With these many traffic around this area, I first think that this place might be noise. But it turns out great. Once the door is close, everything is so quiet and easy to relax.
Different size of the room comes with different pricing. Some room have smaller walk way because of the large furniture. The bed is brand new, and everything looks just being remodeled. And there is a great mountain/​sky view just outside the window.

We stayed here for our trip to check our daughter into school for the semester. It was very clean and well maintained. The drains in the sink and shower functioned properly and did not slow drain. The toilets are rapid, forced flush and refill quickly. Soap and shampoo are available in refillable dispensers. If you like a good old fashioned bar of soap in the shower instead of liquid soap, bring your own. You might be able to get some at the Front Desk, but i’m not sure about that.
The cable reception is flawless. I appreciated the desk and the comfy office chair to sit in.
The internet service was good. There is no such thing as super fast internet in most hotels. The internet service here worked just fine. It did not drop in and out. They give you a printed receipt with your log-​in credentials to get into the wi-​fi system. It worked fine for my Mac laptop but was a little wonky on the iPhone. My wife and I both had to open safari and try to access a web page before we got the login screen for the wi-​fi system.
Although the continental breakfast is not a large spread, it is adequate. The waffles were good. The seating space is a bit tight, so be prepared to make some new friends (which we did– met a very interesting German couple visiting the area), or take your breakfast up to your room. I must say the coffee needs a little improvement. There is a Starbucks within walking distance across the street. The staff was extremely kind and helpful. El Monte is not a high end area but I never felt unsafe during our stay.
This is a budget, limited service hotel, so let’s keep things in perspective. For what we paid, the accommodations were just fine and I would stay here again.