Alamo Rent A Car

Was given an upgrade to a nice Jeep Compass. The only issue was the tire indicator was on when I was given the car. The front left tire had a slow leak. Visited Discount Tire and they recommended a flat repair as the tire was really low. Since we were looking at 45 mins to an hour to repair, we opted to refill the tire and had to do it again during the day. Told the attendant upon returning the car that they needed to repair the tire and he was very appreciative of my recommendation. Overall, it was a good experience but I would recommend the tires be checked before the customer receives the car.

Have used this company for a rental twice, and both times were pleasant and simple. Was able to apply a huge discount on the rental because I have a Costco membership. The employees are friendly and have made getting the rental as easy as possible. Returning the rental at the airport is an extremely smooth process. We forgot to fill up the rental when we brought it back to the airport and we were charged way less than what we should have. Will always use this company for my rental car needs.

What an easy, pleasant experience working with Alamo ELP! I flew into ABQ and spent 3 days driving all over NM before my flight out of El Paso. A little frantic to catch my flight and in unfamiliar territory, I completely forgot to fill up the missing quarter tank. Staff was so nice about it, couldn’t be more thankful! I was also pleasantly surprised at how quick he rental process is at El Paso– you literally cross the street and within minutes you’re at the terminal. A thousand times faster than DIA or other large airports. Great experience, thank you!

CJ at the El Paso Airport Alamo rental counter was wonderful. He was such a pleasant, quick, efficient & happy person to deal with & rent from. Great SUV, almost brand new. Gal at return was quick, maybe 60 seconds, & v pleasant. From now on I’ll be renting only from Alamo.

I didn’t rent a car with you because you didn’t have the vehicle I needed. I wanted to give you props, though, because you emailed me right away letting me know. Hertz didn’t offer the same courtesy.
Thanks for the great customer service!

Welp, I just typed a long ass review and it got deleted so I’m going to be really succinct. This review is not particular to this location, but to Alamo and their customer service as a whole.
After searching high and low at every car rental place that exists to find a high capacity vehicle (SUV, Van, or Passenger Van), I resigned to renting a 5 passenger SUV from Alamo. Upon checking out, I was served with an ad that said something like «want to upgrade?» and listed a Buick Enclave touting it seats 7. Bingo!
A few days later, I realized I needed to extend my trip another day so I called Alamo to do so. Fortunately for all their customers, they’ve outsourced customer service to India. The woman on the phone could barely speak legibly and her phone kept cutting out. Additionally, she could barely answer basic questions, which made the phone call a real hoot.
After my rental another day she gave me my new total and I asked if I would be getting an email receipt as I did when I originally rented the car. This woman acted as if I had just told her she had a face only a mother could love. She screamed «I ALREADY SENT IT». Taken aback, I said «ok, I wasn’t sure since I didn’t give you my email so I… she interrupts me «I TOLD YOU I SENT IT». Now I’m getting annoyed. I say «I have my email open and haven’t gotten anything. My name is hard to spell should I give you my email again?» She then yells «FIRST DOT LAST». Seriously wtf?! So I say «you need to chill with the attitude, what is your name?» «Jenny» (or something to that affect). «Jenny, I don’t know what your problem is, but you have a bad attitude. Is your manager there?» She says yes then puts me on hold for 10 minutes, then hangs up on me. I call back two more times and get hung up on both times, not sure if she was the only person on phone duty or if their shitty service was to blame.
Pissed, I called corporate and demanded to speak to someone I could file a complaint with. Once someone got on the phone, I told her the situation and she asked for my info. Upon checking my reservation, she tells me the bitch in India didn’t submit my order despite having given me a new total. Although their corporate office offered me nothing but a «sorry» for my troubles, I was willing to move on.
Fast forward to the day of pickup. My cab was late so I arrived around 6:30am despite needing to leave by 6am. When approaching the desk, I was instructed to go to another rental desk because the Alamo employee was late. Upon arriving, the guy says I can pick from an Equinox or Ford Edge. Although I knew both of those seated 5, I thought maybe I was wrong so I said I wanted whichever seated 7 since that’s why I upgraded in the first place. The employee helping a customer next to me chimed in that the Edge seated 7 and the guy helping me agreed. Begrudging and knowing that is not right, I went with it. Not surprising when I got to the car, I confirmed it only seated 5. I was already racing the clock, so I went on my way.
Fast forward again to returning the car. As I stepped out, the employee asked me how my experience was. I replied saying he was nice so the return was smooth, but the overall process was not great. He asked if I could elaborate so I explained the customer service issue, then the issue with getting less than what I paid for. His response was awkward and he said something to the effect of «well, was your experience right now good though?» That made me chuckle and I had a flight to catch so I said «sure» and left.
Overall, my one star review is mostly due to their terrible responses to a customer who has had a bad experience. I don’t typically seek freebies or discounts, but was surprised there wasn’t any offer to make it a better experience, just a couple of «sorrys». I actually wasn’t going to leave a review until I got an email from them asking me to review my experience. Clearly none of the people I encountered and commiserated with throughout my journey recorded any of my terrible experience.
And for that I give one star and will never use Alamo again.

Great customer service always… I’ve been very pleased with their cars I have rented just got to ride in a brand new Mustang Convertible only had 17 miles on it. Of course I put about 450 more on it.

Cheaper than anyone else, process picking up the vehicle was less than 5 mins and process dropping off the vehicle was done before we even finished taking the luggage out of the trunk! People were all very friendly from start to finish! Will definitely be renting from them from now on!

So I didn’t know what type of car to rent and Jenifer explained it was snowing and I needed a better car to travel and make it safe. I’m glad I listened and got the Tahoe with GPS. Wow life was so much easier. Sonny with a smile even helped us in the parking lot load up the troops, guide us to the closes exit. I will always rent from Alamo whenever I travel.