Enterprise Rent-A-Car

I found the staff to be very helpful. They picked me up at car repair and delivered me back there. They were prompt and offered great customer service.

I have rented at this location at least a dozen times over the last 4 years. The only problem I had was this last trip at the beginning of the month which was not a huge deal. I was informed the tank was full, but upon leaving the airport property around midnight, I saw the fuel gauge was just under the ‘Full’ indicator. After I drove a total of less than 20 miles, it took 4.5 gallons to fill it back up. The gentleman that was checking me in wanted to help, but didn’t exactly know how to approach it because it was a direct bill through our company’s credit card. I’m sure if I would have made a stink about it they would have taken care of it, but the hassle of $ 8 wasn’t worth my time. Other than that I have NEVER had a poor experience with these guys. Perhaps this is because I haven’t ever had a real problem that needed fixing like the previous reviewer with a messy van, but these guys have always taken care of me. There’s my 2 cents.

Rented a car at this location while my car was being repaired as advised by USAA. Picking up the car was fairly easy although the selection of autos was very limited and had to wait while our rental was «washed and cleaned».
The rep apologized to my wife and I when we reviewed the van prior to leaving the lot. The rep stated he was sorry for the van not being clean due to the previous renter «apparently had a fiesta of fun» in the van. There were stains and spills on the driver side floor carpet, ashes on the upper steering column, the driver side front tire appeared low, trash and debris inside scattered on the floor. Another safety hazard was the hinged rear ceiling mounted video screen that was taped closed with clear packing tape. Within 24 hours the tape had failed and for two weeks we drove this unit with obscured rear view.
Two weeks later I returned the van to the same location. The rep took my paper work and went to check the van. Upon his review I was informed that the van had hair all over the inside and would have to be detailed prior to being rented. He stated as per the contract I would be charged $ 150 for a detailed cleaning. I told the rep that this was impossible as only my wife and I had used the vehicle. No dogs, animals or other vermin had entered the vehicle during our use.
The rep was adamant that I would be charged so we went out to look at the van interior. There was some dog hair on the driver floor mat that was from our shoes that came from our garage and I admitted this to the rep. The rep continued to show me the entire inside and pointing out hairs in the passenger area. The rep continued to argue with me even though I explained that the hairs in the rear passenger area were not from my period of use and that I considered the few hairs on the driver side floor mat to be normal wear and tear from a two week rental. The rep became rude, aggressive and unprofessional as we reviewed the van, waving the rental agreement and stating my credit card was on file and would be charged despite my objections. When I realized that trying to reason with the rep was futile I drove the van to a car wash and vacuumed the entire inside area. I then purchase a lint roller and rolled the entire carpet area until all hair was removed. The unit then was returned to Enterprise. Upon my return the rep was unwilling to review the van and told me to see someone inside the office. The manager was unwilling to admit the rep had overstepped in his approach to charge me $ 150 for a detail. The manager did admit that the hair on the floor mat was considered normal use, but did not offer an apology or explanation for the rep’s attempt to scam me out of $ 150. At this point the manager said the unit was perfect and I would be taken care of so I could go pick up my repaired car. The office could not figure out how to close me out as the van rental was apparently listed under another name. This close out process took another twenty minutes and I had to ask for my final bill. I was told it takes a while to get a print out of this so I asked for the final amount to be charged to my credit card. The amount was provided and I wrote it down. I have rented many vehicles in my private and business travel all over the nation for the last 40 years. I have never had this experience prior to Enterprise El Paso. This office is really a sad example of a car rental company and reflects very poorly on Enterprise.
I felt abused, bullied and insulted after my dealings with this office. In my opinion the attempt to charge me was a ruse and a blatant fabrication.
The customer service was terrible and unprofessional. The rep did not take into account the condition of the van when rented to me and treated me not as an individual customer but solely as a violator of the contract, unwilling to use reason, logic and common sense.
I spent 1.5 hours and my money to clean up their vehicle. A van with 35 557 miles, dirty, worn and unsafe in my opinion.
I will never rent from Enterprise again and I will contact their corporate office and USAA to lodge my complaint.
Please make sure you are fully aware of the experience I had if you choose to rent from these folks. They are all smiles when you rent but watch your back when you return.

This location is awesome! The people are just great, hands down. We had trouble with the location by Cabo Joe’s off I10, Gateway Blvd E who tried to scam us twice (raised our price from $ 40 to $ 100 after we already reserved the weekend special.) so we called corporate and asked for a different location. Thank god we did! Andrea, Carla, Liz, Felipe, Cesar, they’re all awesome! Gave us the price we were promised and are using them every weekend now. We didn’t like the smell in our first car, no worries, switched vehicles no problem. Shuttle to location from our hotel was unavailable, no worries, they came and picked us up. Too bad there’s only 5 stars to rate, would give em more if I could