DoubleTree by Hilton El Paso Downtown

Stayed here last week for a business trip. I didn’t eat or drink here, so I cannot speak for that. What I will say is that the bed and pillows were super comfortable!!! The room was also clean. My coworkers did complain about the lack of hot water in the morning, but I shower at night and didn’t experience that. The staff was friendly at checkin and checkout. I’d gladly stay here again.

Not a bad spot. Just about a block out of the district. The room was nice and I had no issues with noise or the facilities. The gym was decent and the pool is heated during the cooler months. There is some construction going on but I was up and out before it bothered me.

This is my second stay and the only place I plan to stay when in El Paso. The location is great within walking distance to all venues and 20 minute ride to Ft Bliss. With 17 floors, you will always find a good selection of rooms. I am able to get Government rate which is not always the case with Hilton in other cities. If possible, recommend getting a room with a window facing south so that you view the Mexican border from a high floor.

Came on business to El Paso. I must say, I was impressed. Normally, hotels do not impress me. This one did. From the free pick up at El Paso Airport, to the ease of check out. The guy who picked me up, forgot his name, was very nice and informative. He even took me to do an errand on the way to the hotel. The room was clean. Only complaint, the noise of the band playing when I was trying to sleep and the train that ran late at night. If I ever come back to El Paso, I recommend this place.

I had my wedding at the DoubleTree this summer. Everything turned out great! Ernie was incredibly easy to work with while planning the event. He is reliable and professional. The hotel was accommodating, and the guests enjoyed their stay. It was nice being able to hang out with all of our family and friends on the 7^th floor and in the hotel restaurant/​bar (the host in the restaurant was awesome!). The food at the wedding was delicious. You also can’t beat the view!

I was in town on business and stayed here one night. Despite of some negative reviews are here, they listened and made improvements. My stay here was good and would come back if I come back to El Paso.
Check in was smooth, the room I picked from previous night app checkin was available when I arrived. The elevator made some noise which made me a bit nervous but no issues. Carpet in the hallway was clean and modern.
My room was spacious, towels they had was standard Doubletree quality I’ve seen at other Doubletree properties. (I like their towels). They had plenty of electric outlets including a few by the beds.
The gym was plenty enough for the hotel. I was there for about 90 mins this morning and most we had in the room at a time was three people. Pool is small but I enjoyed swimming laps for about 30 mins. Outside pool but water was warm enough at 7am in October. There was no clock nearby, I was going to swim 20 mins but I ended up being there for 30 mins.
Breakfast included for Diamond/​Gold VIP is now full buffets (they changed one year ago). I enjoyed my usual egg white only veggies omelet.
Cleaning staff I encountered in the hallway was very friendly, restaurant staff and front desk staff was very pleasant too.
Besides the usual Doubletree pillows I don’t like, I enjoyed my stay here.

I am a critic, have very high standards, and I have found a few things to complement in El Paso in general. But the staff at the Doubletree Hotel is absolutely amazing. They went above and beyond with every single request that we had, and sometimes we didn’t even have to ask!
Do to unforeseen circumstances, we had many requests that asked them to go above and beyond… From the front desk staff, to the waitstaff in the restaurant, to the housekeeping staff… They all cheerfully helped us any way they could. My daughter’s actual comment was, «when did the people of El Paso get to be so nice?» Keep it up! Without question, this will be the place I stay if/​when I ever return El Paso.

Couldn’t sleep at all in double tree hotel, I stayed one night here.
All night long, I heard shower using and bathroom flushing from other room, (not only one room) it could be upstair or next room or next next room. it’s all over I heard water running, all night long… I was miserable, so tired can’t sleep. The wall is very thin for sure, or flushing systems is way too strong.
Sounds like all guest room pipe connected to each other room.
I asked wake up all at 8 am, I got wake up call at 8:45 am.
I already awake, but if I am not.
It’s not reliable.
The hotel was new, so nice and clean but I am not coming back to stay another night to wake up all night long…

Weary of spending the night in El Paso as we passed through on our cross country trip to LA, we booked to spend the night here. So glad we did! The rooms were clean, gorgeous, comfy! The Buffett breakfast was delicious, plentiful & the waitstaff was beyond hospitable! The cucumber water on the lobby is a nice touch, as are the cookies! I don’t think I’ll be back in El Paso anytime soon, but if so, I’d stay here!

The employees were nice and were quick to respond to any request.
The beds were comfy and the pool was maintenance was awesome. We had a patio and watched as they cleaned it, hosed down the concrete and placed towels on the furniture every morning. Impressive as I have seen at any hotel. Cheers for the pool tech!
The hotel is well located and easy in and out.
The interior is could use an update and the carpets need a massive clean! Our feet were black when we went barefoot. Ewww!

Over priced, but for what else you have to choose from in the area well worth it. The customer service is a step above, but the rooms and accommodations need a little more attention if you ask me. If you are paying over $ 290 a night you should have light covers on all lights and the carpet should be fresh.

The hotel itself seems nice enough however, we went for Easter buffet today and boy do I feel RIPPED OFF! The room was nicely decorated but the food was pretty awful. The mimosas were warm, with really cheap champagne which left an aftertaste. The beef was over cooked and despite the hint of garlic was bland. The sides were cold! Cold potatoes, vegetables, pasta etc., is very disappointing. The desserts were even worse. There was a sparse selection, the pies were warm and did not appear to be made by a professional baker. And all for $ 34 per person. Not exactly a meal to remember other than to remind me never to return. What a waste of my hard earned dollars. It was as if the 2:00 seating got the leftovers from the 11:00 am seating. So there you have it. At least they didn’t charge for parking.

Dear Hilton Management
Please check room 710
This was my third time at this hotel, I have loyalty with hilton.
1. Room smelt of strong chemical when checking in.
2. Towels are old and completely chemical spoilt.
3. Low water pressure and could not get the shower to be warm enough.
4. Air conditioning fan is so loud.
5. Beds poorly made and pillows were uncomfortable.
6. I did not feel the room was clean.
7. Cannot open a window there.
8. No comp water in the room.
9. Checkin in process was fine.
10. Restaurant and bar are just horrible. No atmosphere and dated.
11. Gym is standard.
12. Did not and would not use the pool due to my fear of hygiene and chemicals used.

Whenever I am in El Paso, I try to stay here. Needless to say, I have stayed here few times. It is in downtown and close to many restaurants and is close to work.
Sometimes, finding a parking spot can be challenging inside the garage, especially when there is a function going on at the hotel.
The staff here are really great as they are all very helpful and friendly. The breakfast bar is adequate with a chef available to make an omelet for you.
The only drawback is the business center setup with the printer. I have gone there on several occasions to print a document and was not able to do that. There is no option to print a document with their current setup. I had to go to the front desk for a print. But, that just gives me an excuse to get couple of the warm cookies they are so famous for.

Me living in El Paso and all, you would think I wouldn’t spend much time in hotels here and you would be right… sort of. Usually in between moves I find myself staying a week or two (sometimes longer) in a local motel or hotel until my move in date so the gist of what I’ve learned is: Location, location, location. Doubletree Hotel is in a great location.
My boyfriend surprised me with a one day staycation at this particular Hilton and I’m not entirely sure how I’ll outdo him for our next staycation during his birthday week. I’ve stayed in a few Hilton’s on various trips and I love how devoted they all are to customer service regardless of if your an HHonors member or not. Doubletree is no exception.
When checking in we were promptly handed warm walnut chocolate chip cookies. And I devoured about half. I don’t know what it is, but I’m not fond of cookies with nuts or fruits in them… but I they were good cookies, nice and soft. Thinking about it now, I’m sure they also had regular chocolate chip cookies hiding behind the counter somewhere because what do they do for the people with nut allergies? Also worth noting, they have infused water at the front counter. And even though we weren’t HHonors members, they put us on the 12^th floor which appeared to actually be devoted to member. Sweet! I love that after a certain floor you do need a room key to get to it. It’s just a little precautionary procedure that lets me know I won’t run into any unsavory characters during my stay.
The room we had was a pretty good sized for just a king bed. And that bed… *drool*… it was soooo comfy, the pillows surrounded my head in what can only be described as a marshmallow encasing. Yeah, okay they were down pillows. I know some people like firm pillows, but not me… these pillows were absolutely perfect and I need four of them at home like yesterday. The room had the usual amenities like a coffee maker, hair dryer, hygiene products, and a pretty large tv. Oh and there’s free waters in the room… it’s the little things. Overall, I was happy with the room and I think this is ideal for both a short or extended stay.
As far as the amenities for the hotel itself, they do have a pool and terrace on the seventh floor. The terrace has a few events throughout the year on it, like a Rib Night one night and during the summer they play movies out there. I didn’t see an onsite gym (maybe I just missed it), but there’s actually quite a few gyms nearby so if you’re coming from out of town I’m sure you can find something to your liking. There is a restaurant, bar and café inside the Doubletree, but I’m not particularly impressed with Fire or M Café so if you’re look for a place to eat/​drink I recommend Pot Au Feu, Craft & Social, Sparrows, Pint & Peanut, or The Green Ingredient and if you’re looking for a place to pick up snacks, toiletries, and the like I’d say just make a trip down to CVS.
Because of location and the way they run Doubletree, this is definitely one of your best options when staying in the area. Sure, you can find cheaper, but you get what you pay for.

Much better than the doubletree in California that we stayed at last. It was a nice room overlooking the pool and had a great view of the ballpark down the street. Was a little concerned about the parking because I heard that many cars had been broken into them or stripped down and left on bricks. Fortunately nothing like that happened to us.

This place was terrible. 47 day reservation and they didn’t lift a finger for an entire group of us. 47 day reservation and they took 2 weeks to even get us rooms with refrigerators.
Additionally, when we expressed our disappointment, we ended up having our breakfasts that had been complimentary somehow downgraded which even if we were getting something that was not arranged, probably should have stayed as they were in order to avoid us feeling like the hotel was retaliating against us for complaining.
Other issues experienced by our group were extended TV outages, parking shortages, repeated key card failures, and billing anomalies.
When the stay was complete (we left early because of the conditions) we did complain to them through their proper channels (Hilton, Hilton Honors and Doubletree management) and heard nothing back. Ironically, this Unilocal review actually got them to reach out to me. They do not care about their guests until they get to Unilocal I guess.

I’m in El Paso on business three to five times a year — and this is the hotel I always stay in. Very nice — I’ve always had a solid experience each time. Only minor issues with maintenance (the carpet in my room was tattered one time) and general repair (the grout in the bathtub could use some touching up) but in general, it’s nice. The warm chocolate chip cookie when you check in is always a nice touch and the lobby is very well done. I haven’t eaten in the on site restaurant yet — but I may just do that next time. I’m definitely a repeat guest.

This was my first ever trip to the Lone Star state and I was lucky enough to get to spend the weekend in the fine city of El Paso… sister city to Jaurez, Mexico. Don’t laugh. I had a really rockin’ time in El Paso and I’m hella excited for semi-​frequent future visits.
I’ll be real, when I first Googled El Paso, knowing that I’d be traveling there for work, and I kept getting redirected to sites telling me about the women murders and disfigurement in Juarez, Mexico, a part of me had to wonder if they really wanted me to come back. But after further research I found out that El Paso is actually the safest big city (population over 500,000) in America, and since I was coming from the city with the highest number of murders in it in 2013, I figured, it can’t be worse than Chicago. Plus, I was told that as long as I’m not within «shooting distance» from the Jaurez border, that I’d be fine. **Cut to me Googling how far «shooting distance» is.**
Spoiler alert: I survived El Paso. Correction, I survived El Paso and I f*cking loved it! Sunny, warm, safe as far as I could tell, and some crazy nice people. Honestly, I don’t know why the Midwest has a rep for being full of friendly people, because I think Texas absolutely takes the cake. They make us midwesterers look like a buncha jerks.
I spent all of 3 days in El Paso and I stayed at this city center Doubletree for all of it. Fun fact: This is actually the second most expensive hotel in El Paso… pretty swanky, huh? I’ve never even stayed in the 14^th nicest anything, and now I’m staying here? How’d that happen? Well, I’ll tell ya. It’s because even one night at the second most expensive hotel in El Paso (on a weekend, no less) was only $ 79 a night.
CAN YOU BELIEVE IT?!
And not even joking with you, it was above and beyond the best and most customer service-​oriented hotel I’ve ever stayed at. Free shuttle to and from the airport. Free shuttle to anywhere within a 3-​mile radius of the hotel (excluding Jaurez). Free WARM chocolate chip cookie at check-​in… or anytime you just ask for it, as I found out and definitely abused. It’s very possible that I ate more than $ 79 worth of cookies on my stay, so I basically stayed for free. Oh, and they have free green apples and cucumber water in the afternoons. What do they have in the morning? F*ck if I know. I was sleeping… in their mega comfortable bed with feather pillows. FEATHER PILLOWS. Heck, to make an even clearer example of how much of a luxury this whole pillow experience was, someone just had to tell me that they aren’t called ‘feather pillows’, they’re called ‘down pillows’. Pardon me and my blue collar.
The bathroom was big, the tub was extra big, they gave plenty of towels and some pretty rad toiletries. Their wake up call was right on time and every staff member, particularly the shuttle drive (big ups, Mario) were impressively accommodating and welcoming.
If you do happen to drive, parking here in their lot is free, and they have a restaurant/​bar in house, a just-​okay café, an outdoor rooftop bar and a heated outdoor rooftop pool. I seriously wanted to cry when it came time for me to leave. As I checked out, I def had the urge to go a-​wall and scream, ‘you can have the key-​card when you pry it from my cold, dead hands!’ But I didn’t because everyone who works here is just too nice to do any kind of yelling at.
I don’t know when my next trip to El Paso will be, but I know I’ll be staying here from now on.
PS– They’ve got cable AND Showtime!

HORRIBLE Hilton Property. The towels are at least 20 years old. Thread bare. When I arrived on my floor (16^th) as a Diamond Member with over 110 nights this year alone. I was greeted by an open party and drunkenness. I called the front desk. They said… It will end soon. Note. This was 11pm. Now tonight. live dance music overhead and stomping people. When I call. they say «if you paid, we can refund. If your company did, we will give you points.» So… apparently sleep isn’t expected at this hotel. Just gimmicks. Don’t stay here. Hilton. Fire the GM. Not for the poor planning of the party. That might be profitable. For your ridiculously poor attempt at customer service. Unacceptable. Be warned. This hotel sucks.
*UPDATE* After SPECIFICALLY requesting a call from the GM and the Diamond desk emailing and asking for the same… I received a voicemail from the «front desk manager» saying the GM had emailed him and asked him to call and offer me either 30k points or a refund on one night. The same thing I had been promised the night before. No call. This GM didn’t even have the common courtesy to call a very loyal Hilton customer who has spends over a third of the year in Hilton properties to discuss the fact I hadn’t been able to sleep for two nights in his property due to excessive noise and an unwillingness to enforce policy. In my experience… a manager who is unwilling to call a customer is indicative of a business that is destined to fail. I’d stay away y’all.