Big 5 Sporting Goods

WOW! I’ve been going here a long time, and it always is a pleasant surprise.
The staff is great (I know it’s a HQ, but I’m still impressed!)!
Prices are always super low. Before you go in, look up «Big 5 20 coupon» on your phone for a scannable coupon they are happy to redeem, no printing required!
Hassle free returns.
Clean, open space, well stocked, parking is easy.
No BS. I wish small businesses would choose to run this way.

Definitely not the place to go for a private party transfer PPT they make it way harder than it needs to be and drag ass so you will go somewhere else.

Great service!
I came into this location because it’s the closest to my house. I was looking for affordable workout gear, & my bf was looking for CO2 for his paintball gun.
As far as what they have, I would say it was a decent amount. They had a variety of things on sale, & it wasn’t too clustered which made it easier to browse. I personally think they have good deals on shoes as well. Not too shabby!
I gave them 4 starts specifically for their customer service. Once we came in we were greeted, and catered to. One of the employees also gave us a $ 5 discount for one of our items.
Great staff.

Small, old looking and scuzzy BUT they have a great selection and I found lots of high end items on markdown. The big plus though was that on a Sunday afternoon there was plenty of friendly, helpful staff there which is different from most other stores where you can’t find anyone to answer even a simple question. One employee even helped me search for the right color and size socks and didn’t give up until he found them. Whereas I’m normally made to wait WAY too long for someone to unlock a dressing room I was able to get in right away. Plenty of parking too.

Came to purchase the chevron park movie tickets this weekend. A man who looks like a manager said «Hi, have you found what you looking for?». And there comes his employee explaining about her problems. He immediately stopped talking to me or helping me. I was standing there for 3 minutes looking at them discussing their internal issues. Another couple minutes passed, there was another cashier calling me from the other side.
So, my point is the manager on duty failed to assist me.

I love this store. Every time I go they have just what I need at the right price. Not to mention the staff is always super friendly.

Very convenient that we live walking distance from here, but I feel like no one asks if you need help here. A bunch of non professional girls here that just talk. Great prices for the shoes, and always has a big selection of work clothes!

Customers service at this location goes above and beyond to meet customer satisfaction. It’s one of the biggest store in the area if they don’t have what you are looking for in stock just ask and most certainly they will let you know when to expect it. They can even hold and item for you on the given date.

In the summer time, I visited a Big 5 location in another state and I was very unhappy and angry with the customer service and how I was treated as a customer. I am not the kind of person who like to complain, however, I was not about to let this one slide. I wrote a comment on the feedback section of the company site and I got a response from the Customer Service Manager at the corporate office.
I was not happy with the response. First of all, the CSM was trying to protect the company policy and justify the employee’s behavior and was trying to put it back on me by making me feel like I am at fault or somehow I was overreacting.
Second of all, I understand from the company’s point of view that it is vital to adhere to company policy. However, this policy was violated by one of your employee, and you are protecting the employee for it. This… I feel… is an unethical business practice.
Finally, while adhering to company policy is vital, so is delivering customer service, company policy and customer service are not the same and Big 5 continues to fail when it comes to customer service satisfaction. I believe this company put profit as priority over improving their delivery of customer service satisfaction. It is quite evident in how my complaint was handled on a corporate level.
I have a negative impression of Big 5 overall, and your employees can use more customer service training and perhaps some cultural competency training on some locations. Furthermore, when a customer gives feedback, it may be a good idea to take into consideration the feedback given.

Great place to go for sneakers (does anyone still say sneakers?) or walking shoes. Occasionally there are some discount coupons available through their website or if you sign up for their email. Last time I was there, the woman in front of me had a 20% discount coupon on her phone.
Note that these coupons are not valid on everything in the store (mostly good for all-​age-​group-​sports-​equipment, if you know what I mean).
If you find a shoe you like and it’s not on sale, wait a couple of weeks and it probably will be.
One thing I don’t like is how crowded all the sections are with racks all over the place. Definitely feel like a mouse in a maze, and in most cases, never finding the cheese.
But, if they have the item you like and it’s on sale, it’s usually a great deal.
Good luck!

Big 5 is good when it comes to sales because they always have the cheaper prices, this Big 5 is the bigger one in the area. Of course like any other sporting good store it is grouped by the sport you are shopping for. This particular time I bought a Bell bicycle helmet for $ 20, not bad at all. I was looking to see if they had any good deals on their road bikes but they looked a little more «cheaply» made than others I’ve seen. This particular time they were having a Labor Day sale and to go with my new helmet I also bought a pair of Nike women’s dri-​fit work out pants on sale. Usually have to shop around for a good deal, but Big 5 usually has the better deals when it comes to sports equipment.

Ok I know it’s soccer season and te stressful trying to get everything together but man. Thier wasn’t nobody around to help so that just made things worse thier was 4parents besides my self trying to get information and when finally some came u could see how annoyed he was he didn’t want to help he had the worse addutide and he mouth the word «fuck man» he thinks no one saw fyi all the parents seen that

So decided to try another big 5, since my bf wouldn’t accept that my Sasquatch feet were not feeling the Asics at the Torrance location. He was convinced I would find a good pair in El Segundo where he bought his… and he was right, now I owe him a Gatorade lol.
Browsed around the shoes and immediately found another version of Asics and new balances that I thought had good quality. The associate David kindly let me know if I needed any help to just call him. He ended up having to help someone else by time I needed to try on a couple pairs but another associate Caesar (hope that’s how it’s spelled) also kindly assisted me. While I was trying them on, they would check up & ask how they were fitting. They also were talking about the world cup series and my bf and I got into the conversation lol Caesar and David were def on top of it, aiding every customer in a professional, friendly manner.
So the amazing service doesn’t end there. Lol I told my bf I’d meet him at the register while I asked for the shoe associates’ names and when I walked up to the register, Jenny the cashier was commenting on my bf’s tee, which made me laugh and she had a huge smile. While we were paying, there were a couple guests that were leaving and by the exit, there was an employee William who asked if they found everything okay. They told him they couldn’t find anything in size 14, and he informed them of other locations that might carry a broader selection and was genuinely trying to assist them. Before we left, I had to tell Jenny that this Big 5 has superb service! Doesn’t hurt that we found the Asics we were looking for and my bf ended up buying a pair of Nikes and a set of hiking boots for myself, which we didn’t plan on purchasing. 3 good quality shoes for almost $ 140, sounds good to me!
This is the only Big 5, I will most likely be buying all our future shoes/​gear from because it was a lasting impression. Great experience from beginning to end!

on 6÷12÷2014 after waiting to get help @ the shoe dep. walked out to counter asked for“MOD” all he said i am sorry, didn’t bother to ask for help for me. i am a Mgr.
my self in Retail for 36+
motto is It takes up to 1Hr. to gain A customer, but it also takes 1secound to loose him/​her.

Big 5 is good for supplies when your kid is starting with T-​ball, soccer, basketball, etc., and also for snow gloves, ski mask, etc., when you want to go to the mountains for Winter Break but not going to turn pro anytime soon. We also got Heely’s for the kiddo at Big 5 once upon a time.
I went to the El Segundo store last month and the manager was awesome, helping to find a workaround for an issue I had with a new model of a piece of equipment (they don’t sell the old version anymore). Other associates were kind of standing around and only did something when he asked.
Some of them seem to know their merchandise but others don’t. (Manager was very knowledgeable.) Would be great if all of them showed at least half as much enthusiasm about being there and helping customers as the manager.

This is my favorite local Big 5. Reason being is that’s it’s pretty large and organized. Every section is separated in a way that is visually appealing.
I’m always able to find what I need without bugging the sales associates or employees (who are usually scarce in Big 5 retail stores).
Parking is plentiful.
Prices are usually much better than at competitor sporting goods store. Always check Big 5 first.
If you join their email program, you will get a 10% off coupon.

*This is my first review as a Unilocal Elite! (:
I convinced my mom to drive over to this Big 5 last night after dinner since we were in the area. I just wanted to take a quick peek and see if they had the LA Kings t-​shirt my boyfriend wanted. Its been a few years since I last set foot in this store so I truly forgot how spacious this place is. Its so much bigger than the one in Torrance! They have tons of merchandise and its all neatly displayed.
It took me a little while to find where their fan section was (since it wasn’t marked or near the front of the store like at other Big 5 locations) but I did end up locating it, towards the back of the store near their shoes.
The Kings section here is VERY limited — they only had one style of t-​shirt, a fleece blanket, and a mug. Pretty disappointing, but I have to give them some credit since the t-​shirt was exactly what I wanted and they actually had the size I needed! It was right about closing time when we came in so there were only two employees. The girl operating the cashier was very friendly.
Definitely a successful trip to Big 5 this time!

this one is the superstore way bigger than the Torrance one. Good selection of stuff. Lots of parking the only downside is getting help basically if you are looking around for someone to come help you it rarely happens you’ll have to get their attention to help you.

This store is CLEAN.
I got a greeting at almost every turn… all the employees are dressed professionally… so something smells fishy… retail isn’t normally like this…
Lo and behold, their corporate headquarters are right next door!
So the employees, it seems, have no choice but to be friendly… ALL the time.
So why 3 stars?
Well I was looking at buying a pair of shoes and there was no one in sight to help, just wandered aimlessly so I left…
But for those that having sporting goods needs, this place has you in mind.

The good thing about Big 5 that makes it better than Sports Chalet, or Dicks would be their sales.
There are always sales on shoes, sports equipment, and other stuff in their circular.
What I like about this Big 5 however, is that there are always GOOD deals on their Tennis Rackets.
For some reason I love Tennis Rackets. They’re so nice. I don’t play too much Tennis, but I like Tennis Rackets.
Parking: There are lots of parking in front of this Big 5. Also, not too many people shop here so it’s not too crowded.