EVA Air

I’m at Eva checking and dealing with the worst customer service ever. I’m a gold member and they have no idea of what customer service is. Since they change plane type from 777 to Airbus, the service is shit. Need I say more as I’m starting a campaign so flyer know what kind of bs service Eva providing.
What for more coming via Internet and business flyer network.

This review is more about policy and customer service in terms of changing dates. The flight itself was good, the meals, the movie selection on flight, the stewardess and seats are all what I expect for the price I paid. The best was when I have to change the date of my return flight. There was no extra fees or charges. I just call customer service by phone and if available they let me change the flight in 5 minutes, I am done. It really is so stress free, unlike the horrible stories I heard from other carrier. I did web checkin and the lines at the airport was short. Also a BIG thing for me was, on my way to Manila, I did stop a few days in Taipei for absolutely little difference in price or none at all. I’ve done this several times or choose a longer layover just to shop and eat at the airport. So this is my preferred airline to fly home and hope that EVA will keep the same policy!!! I love EVA air!!!(I flew economy btw)

Still one of the best flying experiences, especially, when you go with the premium laurel class. This is kind of a hybrid class of business and first. The service, food, and seating comfort are top-​notch and you are able to lie flat in your seat. Dinner and wine selection is also fantastic with options such as Veuve Clicquot and Faurie De Souchard. Check out the pics! Great airlines!

Re. customer service in Los Angeles .
I called to change my flight schedule and I was efficiently handled by a service representative by the name of Hanella. She was so patient and she professionally handled my situation .I wish their was a customer satisfaction survey after that call, but since wasn’t anything, I opt to comment on. Unilocal the Los Angeles office Evair customer representative: Hanella for being professional, extremely competent and efficient.

Food to Taiwan was great, 5 stars. Food to LA was terrible, –1 star. Crew members roll their eyes at me because I look Asian and speak English on the flight to Taiwan. I speak to them in English, and they assume I should speak mandarin. I feel like I’m getting discriminated because the quality of service is affected by this, –1 star. This applies for the baggage check and assistance with visa paperwork. Try to pay the attendants more because they look unhappy at times, it may improve their attitude, I think.
There’s a lot of turbulence, flight becomes uncomfortable over long periods, and the free alcohol makes you feel seasick. In all: Affordable, good service, considerate guests, and able to get good flight options throughout the week.

Very disappointed with Eva airlines on flight service. Flight attendant tends to rush through meal services and disappear and no where to be found until you use the call button. Never once they offer drinks during the flight after meal service. This is my second time and will be the last time flying with them.

Just got off the phone with Sonny, a customer service rep from EVA Air. I called because I recently booked our honeymoon via Expedia. We are apparently seated separately on both flights to and from TPE and LAX. She was very courteous and friendly about our trip and even congratulating us on our engagement and soon to be wedding. Sonny has diffidently set the tone of what to expect on the customer service level that we will be experiencing on our first 20+ hour flight. Thank you for all that you do for EVA Air and keep up the great work Sonny, I hope my experience is just the same once we board the plane.

Don’t lose your luggage. They will give you a run around enough to make you dizzy. Then rush you off the phone because they don’t want to answer your questions or rather don’t have answers for you. Terrible customer service. Gonna cut my losses on this one instead of being treated like a nuisance because of their mistake.

I flew EVA last year for the first time from Los Angeles to Singapore via Taipei. The plane was a Boeing 777−300ER. The plane seem to be pretty new and I felt the seat were wider than average making them more comfortable. We sat in Economy class. The in-​flight entertainment was good and meals were decent. The benchmark I measure EVA against is my all time favorite airline to Asia which is Cathay Pacific and although EVA does a great job in all areas, however the only thing I would ding them slightly for is the level of refinement when it comes to service. The flight attendants on EVA are professional and polite however not as refined as those on Cathay Pacific. Overall I would highly recommend them for your flight to Asia since they are a great value as far as price. They are not the most expensive and not the cheapest. EVA has my vote.

I really like to do my research when it comes to traveling across large bodies of water from a bazillion feet in the sky. Call me sheltered, but I never even heard of this airline prior to a recent trip to SE Asia. After some perusing on the internet using key words «Eva Air safety» I was relieved to discover this airline has been rated of the safest carriers and given a top 7-​star rating.
Yay!
Be forewarned the website is pretty underdeveloped so online check-​in is not as much of a snap as it is with more mainstream carriers. However, I ended up checking in at the counter at LAX with no problem.
Unless you are rich enough to fly first class, I think any 20+ hour flight anywhere is an experience that is akin to drifting through the nine circles of hell in Dante’s Inferno. However, the stewardesses (all of whom seemed cloned from the same model… young + slim + attractive = ageism) and staff were very attentive and did what they could to make the flight tolerable. The bathrooms were fresh and maintained. The meals were actually some of the best I’ve had on any carrier. Guess they use quality frozen food products… he-​he. I ordered a «gluten free» meal and was among the first ones to be served… good to note if you don’t want to wait to eat. :)
My criticisms are minor:
–The stewardesses were a bit stingy with ice when I asked for some to cool my luke warm diet coke.
–The water cups they give you with dinner are a bit on the teensy side for those of us that like to stay hydrated.
But when all is said and done, this was one of the best airlines I’ve ever used — though not a five star because that would indicate perfection and no airline is perfect.
If you are flying to SE Asia (or anywhere else they travel), I would definitely recommend giving Eva Air a shot.

Just returned from a flight from LAX to TPE on to BKK — 20+ hours in transit and back with an overnight in TPE which consumed 22 hours. All told we had 4 flight segments with EVA and I’m generally impressed with a few mild criticisms.
The good = efficient and professional flight staff. Courtesy and frequent in flight snack service kept our crew busy. It doesn’t hurt that the flight attendants were all skewed towards the killer slim & attractive end of the spectrum. Ground staff were similarly polite — efficient and professional. Never before in recent memory have we seen our bags come off so quickly — especially compared to US flag carriers like United and AA.
Also of merit are the in-​flight entertainment options with a wide variety of media + 3 prong plugs with USB outlets. Further details noted included the smart and tasteful use of a live looking flower + well arranged and maintained amenities in the toilet stalls. Every time I went into the lavoratory it looked like it had just been refreshed?! Well — almost every time it was well maintained.
3−3−3 seating on our aircraft meant we had a fraction more space then we might expect from other carriers — IE — from US flagged carriers like United or AA. The leg room and degree of recline were impressive.
Further compliments go out for the in flight dining options and fare. We had a variety of standard dishes + we ordered special seafood options on our final flight home. Nearly all was good with our party of 4 trying a variety of options which are pictured below.
So why didn’t I go higher then 4 stars? Well — the seat in the row next to ours on the flight from TPE to LAX was at the front row. A couple with an infant were seated. They had a cute bassinett hung from the front wall + an odd arrangement for their flip out TV monitor. I watched with amusement as a flight attendant wrapped several layers of white duct tape around the arm of the flip out monitor to hold it together in position. It was physically broken but serviceable. Sigh. Then on the BKK to TPE segment my aircraft had a non-​functional video system for half the flight. It was electrically dead until half way through the flight I must have jarred something in the control box because it sprang into life?
Further criticisms — The seats are showing a bit of age as are the aircraft. In small but subtle ways you can tell the aircraft are well maintained but of a certain age. Add to that I have to say they kept the lights on longer then they should have IMO for an overnight flight that we boarded just after midnight — to land 13 hours later from LAX to TPE. With darkened cabin I could have fallen asleep much sooner — so I remained up and mildly agitated for a short while in the too bright cabin.
My last petty complaint — almost every time I got a beverage the cups were a bit small and not full enough. I know it avoids spillage to not be more full — but I found myself asking for two servings to get as much as I wanted to drink.
Overall — I have to tip my proverbial hat off to EVA for delivering an excellent overall experience for a reasonable low price from LA to BKK. Thus I give 4 stars… almost 3 but 4 it shall be.

Eva Air is a Taiwanese airline I took for my flight to… ummm I don’t know. Taiwan? I flew Eva a couple of times before and it was a pleasant flight. The staff were all really nice and professional. It’s a huge air bus. There’s always those people who have a hard time boarding and don’t follow directions very well. However, Eva does a good job getting people on the plane efficiently.
Overall. the flight went pretty smoothly and the landed was perfect. The pilot did a great job with the landing and it wasn’t rough at all. The only reason I gave them 4 stars was because my plane wasn’t decked out with Hello Kitty paraphernalia and it didn’t have a Hello Kitty pillow.

I started flying EVA between TPE and LAX shortly after its inception in the 90s. Back then the premium economy class product on its 747 – 400 (initially called economy deluxe but is now call «Elite class» by EVA) was revolutionary. The price difference between economy and premium economy was relatively small and the extra legroom was much appreciated. As EVA has phased out all 747 on its TPE and LAX routes and replaced them with 777 – 300, the number of Elite seats on each plane dwindled. What it means is much larger price differential as compared to Y (right now, it could be 2X the price as Y) and greater difficulty to use mileage to upgrade. But depending on your priority, the Elite class may still be worth the price.
I recently flew EVA’s economy class on the LAX to TPE route for the first time (outbound BR11, inbound BR12). It was on a new wifi-​enabled 777 (which EVA uses on selected TPE to LAX and TPE to NY routes) both ways and each flight was at least 90% full. Much to my relief, I was able to switch to aisle seat for both trips (if had had a middle seat, I probably would’ve found a way to slid my wrist half-​way through the flight). Below is a short summary of the various aspects of the flights:
— Seats: 18 inch of seat width, which is 1 inch more than that of China Airlines and other US carriers. Fortunately (and unlike China Airlines), EVA has resisted the trend of squeezing in 10 seats per row and instead has retained the 3−3−3 configuration. Legroom is adequate for economy class standard (you can’t expect much). The new «wifi» 777 actually loses 1 inch of legroom as compared to the current 777 fleet. But the upside is that there is no bulky IFE metal box under the aisle seats anymore, so you can better extend your legs under the seat in front of you. Overall, the seat comfort level was not as torturous as I thought it would be, and the 14-​hour flight came and passed a little bit quicker than I had expected (although it was anything but «enjoyable»).
— Food and beverage: For dinner and breakfast, you basically get a choice between an Eastern and Western fare. Good portion and pretty tasty overall. For dinner, they had a quinoa shrimp salad with the braised fatty pork rice selection, which I thought was kind of odd (but I liked both). During the «downtime», the cabin crew frequently walked through the cabin with beverages/​water and little snacks. They also put out snacks and water in the galley area for passengers to pick up themselves. For the TPE to HKG leg (flight time less than 1.5 hours), I was so surprised that we actually received a light meal as well.
— Entertainment. EVA has upgraded the IFE system in the new jets. The screen has grown bigger (almost too big for me when the seat in front of you is reclined) and the touch screen interface is excellent (not sure about its durability overtime though). There is a good selection of new and classic movies in various languages and a wide selection of musical choices. There is also now a USB and three-​prong power outlet for each seat, which is a feature not available on the older 777s.
— Service: Friendly and efficient. No complaints, especially after having flown transpacific on United previously. I bought some duty-​free items for the first time ever and they had what I was looking for in-​stock.
— Wifi: I purchased the 24-​hour wifi pass on both trips, each one costing USD$ 21. The speed was good and with little interruption. I did some work with the wifi. But if you don’t really need e-​mail or text, the large inflight entertainment options should keep you occupied without purchasing the wifi. I believe it also offers some kind of SMS text service but it seems to be only compatible with Taiwan mobile carriers.
Overall, I would say if you can pick, EVA is a better product than China Airlines, and definitely better than the US carriers.

EVA airways are awesome. I forgot my iPad on the plane that flew from Taipei to LAX airport and I thought I couldn’t get it back. It was hard to call «Lost and Found» department. Here are the numbers to call directly to EVA Lost and Found (310) 646‑9812 or (310) 646– 9813. Thanks EVA. I’ll travel along with with you again soon.

Wonderful Airline!
… Leaps and bounds above any American Run International Airline…
Favorite for international flights so far.
–Service is top notch, great employees
–comfy roomy seats
–well prepared food with large portions
–great in flight entertainment systems and options

We flew EVA from Taipei to Los Angeles this winter. It was a nice comfortable flight.
I really liked their seat for business class (I guess they call it Royal Laurel Class). It is a lie-​flat bed with fixed panel so you can have your own privacy feeling like you are in a small room. I am not that tall so I don’t usually have problem with leg room but it was quite spacious even my husband who is 6 ft was able to stretch out.
They also provide you with nice 2 pieces sleepwear and cute overnight kits that come in small Rimowa luggage case. I have flown with China Airlines, Japan Airlines, and United Airlines between Los Angeles and Taiwan, but so far, seating wise, I liked EVA the most.
As for the food, it was enjoyable for an in-​flight meal. They served Din Tai Fung steamed beef soup and spicy shrimp and pork wontons which were tasty but little too much garlic especially on an airplane… Seafood noodle was pretty good, too.
In regards to service, I think Japanese airlines are better, but I will keep on flying with EVA just for that comfy seating.

This is a great airline and it’s very underrated.
Customer service is great both at the counter and on the plane. I find that they are very accommodating to different situations that you may face when traveling.
The planes itself are clean. The food on the plane is actually really good. The entertainment on the plane is great; lots of movies, t.v. shows, and music.
Eva has a great safety record.
There might be delayed flights sometimes, but that’s pretty understandable for long international flights.
The only con is that the plane is always jammed with people. Long lines. Luggage could be slow to come out.
They also have a special Hello Kitty plane you might be on. Lots of fun and very cute.
Note– Eva is part of Star Alliance now.

I used to fly frequently between LAX and HKG, and have flown Cathay Pacific (nonstop), China Airlines and EVA (China and EVA are a one-​stop, short layover, easy plane change in Taipei). I fly either first class or business class (depending on the price). Recently, I had to return to Hong Kong and priced flights. Cathay was, as always, the most expensive ($ 10,000 business, $ 15,000 first). Too high. China Airlines was a bit over $ 8,000 for first and $ 5,000 for business. The problem is that China’s business class is a bit dated (no pods, no lie-​flat beds). Enter EVA, the best choice.
EVA is basically a two-​class plane to Taipei and Hong Kong (actually it’s business, premium economy and economy — but premium economy and economy are essentially the same). The great thing is that EVA’s Royal Laurel Class (business) on their 773ER planes is better than China Airlines 747 first class service. The price for full-​fare was a bit under $ 7,000.
Seating — The pods are arranged in a 1−2−1 configuration. If you’re flying alone, you can travel without a seatmate. The seats convert into lie-​flat beds. There are thick duvets and plus-​sized pillows.
Dining — The drink is excellent, Dom Perignon is the Champagne. They pour 21-​year old scotch. There is a wide variety of very good wines. They do sometimes serve special dishes from Din Tai Fung (outbound from TPE only). The menu has three choices for both the dinner and the breakfast. However, be sure to go online a few days before your flight. They have several dishes you can order online that are not featured on the inflight menu.
Entertainment — Lots of very good movie choices. Television programming is also quite good. The music choices left a lot to be desired, unless you like Asian music.
Service — Excellent. The cabin crew is extremely friendly and very professional.
Here’s something a bit odd…
They have a deal with Sanrio (the Hello Kitty people), and, if you’re «lucky» you may find yourself on a Hello Kitty plane. I did. Not only was the plane painted with Hello Kitty characters, nearly everything on the plane was decorated with Hello Kitty motifs. The pillows, the menus, the air freshener in the bathroom, the toilet paper, the airsick bag. It was really something else.

BETTER SAFETY RECORD = MORE $$$
Short History
EVA Air is Evergreen Group which also have hotel chain that is based on Taiwan. Their main rival is China Airline. Founded in 1989. Is the only airline fly from Taiwan to Macau. So if you travel to Macau, you would had know this airline already.
Pros:
+ Much Better Safety Record than China Airline (Less accidents)
+ Most important no fatal crash ever yet for this airline (China Airline had in 2002)
+ Good customer service unlike most U.S. Airline.
+ Great entertainment with latest movies and endless music channel to keep you entertain :)
+ Flight available past mid night make it easier to slept.
+ Pretty good food is included.
+ Decent leg room
Cons:
— Fare is higher than China Airline probably due to safety record.
— Almost any flight to Taiwan is fully pack.
— Check in line can take over a hour (line usually al ot longer than China Airline maybe they had less passengers.
— Flight sometime not on time cause frustrating delay almost miss a interchange flight.
Tips:
* If you wanted to see what the meal actual look in variety of class and destination, check out that link below !
* If you flight is having more than 1 stops, try gave out a least 3 – 4 hours in case of delays or other issues (Taipei airport is great, actually affordable duty free stuff and food so worth to walk around)
My 2 Cents:
EVA overall is pretty solid airline, yes price is higher than China airline for the same destination, Asian might know try to find bargain and best value but definite they won’t do it in sake of safety that show you why this airline is high demand. However is still not the best airline in Asian, Asiana, Cathay and Korea Air would rank higher but none of those offer flight to Taiwan.

This was my first time flying Eva air (business class) and I was really impressed. The staff is extremely hospitable, friendly, and also beautiful. Some of the flight attendants did look like they should be movie stars like other reviews have mentioned.
The food was better than most airline food and served every 4 hours or so. The service was 5 star all the way. I was thankful that they did not wake me up to feed me, but instead offered me a snack and juice when I did finally come to… Oh and did I mention they pour Dom Perignon?!
As far as the VIP lounge goes, it was very nice. Dimly lit, roomy and nicely decorated. Full spread of snacks, cakes, noodles, and full drink selection from soy milk to gin. Too bad I wasn’t very hungry. Next time :)
Lots and lots of leg room plus a chair that reclines to a bed ensured me a good nights sleep during my 14+ hour flight. I also love that they provide down pillows and blankets. (Not the usual cheap fleece.) They also include complimentary slippers, cushy headphones, plenty of hot towels, and facial misters.