Steak ‘n Shake

Food was cold and not very good. Service was terrible. Restaurant was dirty. Do not eat here.

Worst experience at a steaknshake… the manager that worked the night shift 10/​29/​2015 around 11pm is so rude. She doesn’t interact and her staff is poorly trained.

Ok I am not sure how the restaurant business works but after being seated we had no interaction with the staff who wanted to stand around and talk to each other. I have never had worse service.

We just ordered carryout and the food was good except they forgot the cheese for the cheese fries. We ordered a melt, 6 mini burgers, three fries and a drink. The total was only $ 15. Wow what a deal. The lady at the drive through was very nice too. I read some of the reviews and I guess if you want to eat here go early! !

My daughter and eight of her friends went here after homecoming. The place was a very busy but after 30 minutes of waiting they decided to sit at a table that was open. A waitress came up to them and told them since they sat themselves they would not be taking care of. So they left and went across the street to Applebee’s where they were treated very very nicely.

Food was good, staff was good. Restaurant was some what run down and floor was filthy. Ok place just don’t look down

This is now my second terrible experience at this Steak N Shake. Read on for the explanations as to why.
The first time was a few weeks ago when I came with my parents on a Sunday afternoon. I had ordered the Parmesan N Herb fries and when I got my meal I had regular fries. When I mentioned it and they took them back they literally just threw some of the seasoning on and brought it back. Meaning a portion of my fries were smothered in the seasoning and the rest had zero seasoning on it. Oh, did I mention they were cold too?
Now, a few weeks have passed, it’s 10pm, I’m driving home and I haven’t had dinner. I decided to go through the drive thru. I ordered a #16 (Chicken Fingers) with the Parmesan N Herb fries and a regular sweet tea. I got to the window, was handed a drink and asked if I could pull forward to wait for my meal. I did, and when I tasted my drink it was unsweet tea (by the way-​my receipt said sweet tea so I know they heard me correctly). There were no cars behind me, so I backed up to the window and once I finally got someone’s attention, told them it was wrong. They took it and I waited about 5 more minutes while they «fixed» my drink and handed it to me with my food. Well, as soon as I got my drink, I tasted it and it was terrible! Did you know that sugar granules don’t dissolve in cold drinks? They had literally taken the unsweet tea and thrown a bunch of sugar packets in it. I got a mouthful of sugar when I took my first sip. It was disgusting.
I pulled into a parking spot, went inside, and literally asked if they just threw sugar in unsweet tea. I said I would take something else if they didn’t have sweet tea ready. Without answering me, they took my tea and while «fixing it» the staff giggled and continuously looked at me (we all know when someone is talking about us). Did I mention the manager was standing right there and did NOTHING when he saw that I was obviously a upset, dissatisfied customer? When I got it back it, they had obviously put some simple syrup in it or something and put WAY too much. It was like drinking pure sugar. I was so pissed off I just left. I knew if I went back in I would have caused a scene because I would have gone off on them. I couldn’t drink any more of the drink and just threw it away when I got home. I don’t live far enough away for my food to get cold on the drive, so I expected my food to still be warm when I got home. Well, I get home and my fries are cold as if they have been sitting out on a counter for 4 hours. At that point I called the store, asked to speak to the manager, and complained about my service. He took my name and told me they would cover a regular shake, a large drink of my choice and a large fry with the seasoning upgrade on them. I honestly wish I could say that redeemed them but after that all that I really just wanted my money back. I will give the upgrades to my friends and family when they are with me because I don’t ever want to give that place my money again.
Honestly, the WORST customer service. Don’t waste your time, money, or breath trying to deal with this place.

Our waitress took a her long time to acknowledge us after we were seated. The place wasn’t that busy.

I’ve only been here once. I had just finished my last final at ECC one morning and since it seemed early enough, I went here to try their breakfast. With the way I felt that morning, I needed something that would fill me up. I saw one of their skillet options and I thought, okay, let’s try that. They made it so quickly I was surprised it didn’t take long to cook. The skillet also came with a side of pancakes. Not even halfway through my meal, I was getting a little full. I liked what I chose. I didn’t get a shake that morning, but the food was worth it. The waitresses were real nice that day. Must be tough working at a place that’s open ²⁴⁄₇. Props to them. If I’m ever in the area again, I’ll remind myself or my friends to stop by here.

I don’t get all the Hate here. I have pretty much loved the food and service here. My breakfasts are consistent and tasty.
If you all have issues with the food, service, bathrooms, etc, be an adult and approach the management kindly.

The cashier had a really hard time taking our order and when we finally got it it was incorrect. When one of the workers «fixed» it he just took my shake to the back and threw Oreos on top to make it seem like a cookies and cream shake. In the end, it was honestly just a glorified vanilla shake. Don’t waste your time and go to Portillo’s — much better service and food!

What can I say. This one is the nearest to my place but it’s nothing special. The person who was taking care of us — really just wanted US to get out soon. Didnt give us time to think, it was like *woosh* «what do you need» ?? (every 5 mins). cleaned up everything soon as well. But food was pretty good.

I absolutely love this Steak ‘N Shake. I have never had a problem with my order, and the staff is THE GREATEST. Everyone working the day shift seems pretty friendly, but I usually come LATE NIGHT. The Hispanic guy (who has worked there awhile now-​might be the manager… unsure) working late night is one the coolest people. He’s very attentive and very personable.
The food is good for a Steak ‘N Shake. You get what you pay for, and then some.
My favorite items include: THE GARLIC STEAKBURGER!!, the regular steakburger with cheese, the chicken tender meal, and the turtle milkshake.

Went here for lunch and we never got seated the employees ignored us so we left will not be going back I wouldn’t recommend this steak and shake.

We went to Steak and Shake on Sunday. The food was good, and the service was alright. I did have a couple complaints. The floor was very dirty, and we had to wait several minutes to pay before we could leave. The shakes make most things worth it, but they could do a little better with the cleanliness.

I would seriously give it NO STARS!!! This steak and shake on Randall rd is HORRIFIC!!! I went with my family a couple months ago and the waitress never served us our drinks! Then I went again tonight with my family because I thought let’s give this another shot this time around the young lady sat us and said your server will be with you shortly. The restaurant was not crowded, we waited and waited while all the servers were busy clowning around laughing and Chatting away. While my kids are there hungry and I had to be at work in a few hours. There was no excuse for the long wait so my family and I got up and left. We went to Applebee’s and the service and staff there made us feel welcomed and the service was quick and so much better then the immature service at the Steak ‘n Shake.

It’s a Steak ‘N Shake… so you think, why not? HAHAHA… that was your first mistake. Your second was actually walking in the door.
Being a chain restaurant, I don’t expect much… but I do expect the waitresses to actually care about their job. We went on a weekend and were seated right away… at a table that was dirty. Of course by this time, the girl who sat us was gone and along with everyone else. So I ended up having to clean the table off. Eventually the girl who sat us came back and said she was our waitress. She took our order and came back with the non shake drinks right away. The shake didn’t show up until AFTER our meal was served and only when it was asked about. There were 3 waitresses working that day and only 1 was attentive to her tables. Our waitress and another one just seemed so laizze-​faire about everything. We sat for an extra 15 minutes AFTER we were done with our food to get our check because no waitress to be seen. People who came in after us, and were served by the 1 waitress who did her job, left before we even got our check. And we’re not slow eaters.
Food wise… eh…it was fine. Nothing super special. The fries were a bit soggy and burnt. But overall it was what we expected.

Went there for a business breakfast, there were a total of 3 our 4 customers so it was not a busy time by any means. I went to wash my hands and the bathroom was so nasty that I just walked out of there and took my business partner across the street to iHop. The toilet was worst than most gas stations and had pieces of shit all over the rim. This is a restaurant! I don’t care how good the food is if i can’t even wash my hands in a clean bathroom. I will never go back to Steak and Shake… clean up your act (LITERALLY), our you will lose more customers.

I have no clue why the reviews for this location are so low! This is a step up from most Steak N Shake locations.
Atmosphere:
It is Steak N Shake! They literally all look the same. The consistency is actually quite impressive when it comes to theme. It is a mix of 1950’s Diner and an 1950’s Ice Cream Shop. Steak N Shakes are usually comfortable to chill out long into the night. This chain is popular with the nocturnal college kids. This location has been consistently clean all four times I have been here.
Food:
Not really a fan of Steak N Shake food to be completely honest. But my food came out Fresh. Some locations have overly greasy burgers or oily fries, but not this one. Now Milkshakes at Steak N Shake are pretty consistent. They are either kinda Flat or Just Right. This location tends to make them the perfect thickness and does well blending flavors.
Service:
I have consistently gotten fast and friendly service at this location. My favorite server is a Burly man by the name of Lavonte. He has made us laugh out loud on multiple occasions and works really hard when he has to serve multiple tables. It is a real pleasure when we drop by his night shifts.
I wholeheartedly disagree with all of the One and Two Star reviews for this location. I hope this location gets some love because I know it is one of the better locations!

I’m starting to think that Steak N Shake is starting to slip down hill some. There was a time when the service at «all» their locations was really good and the quality of the food was also good.
The service here is not as bad as the one in Gurnee, but not too far off in providing substandard service. It’s not like the menu here is extensive or difficult, just simple, greasy, comfort foods. Yet, it seems the wait staff make the ordering process complex. For me, the quality of the food seems to have done down a notch and certainly the cooks do not take any pride whatsoever of the product they toss onto the plate.
I’ll still come here on account that I love their shakes… this is one thing which is still going strong for Steam N Shake.