Home Instead Senior Care

We have been using the HomeInstead senior care for in home care for my mother with dementia for about 2 years. They are very caring and professional. We pulled out mother from Friendship Village in Schaumburg Il because they tried to stick our mother in a locked up wing in a hospital room with a bed for the rest of her life. The absolute best thing we could have done for her was to move her back home to the place she knew and loved and bring in the needed help.
The job is very difficult and it appears the company and staff have done a very good job developing compassionate caregivers. There are always bad apples but we have not had one. We also have online cameras in the house so at any point any of us six kids can look and see what’s going on and what they are up to. This was no issue for Home Instead or caregivers.

it is no surprise to me that the owner of this branch needs to be dishonest to discredit my review. the company was advised of my mother’s lewy body dementia before they arrived at our home. two different individuals came to the home. the company may of course terminate their care for my mother, but it was not done abiding by the rules stated in their own contract. the owner canceled in less than the 7 days his contract requires. the reason their trainer was requested back for a final visit, was so that he wouldn’t be breeching his own contract.
his statement that they were not able to care for my mother is correct. the owner however advertises «If your loved one has been diagnosed with dementia, …, Lewy Body Disease (dementia with Lewy bodies) or any other type of cognitive impairment, we can help.» (as quoted from their site.) Not true! The caregivers and the owner were instead being trained by myself on what this illness entails. I provided our assigned caregiver with an instructional video that i requested be returned on their last date of april 9^th. instead, they chose to pass this property of mine around their office, preventing me from sharing it with the next caregiver we hired to care for my mom. My property wasn’t returned to me until 3 weeks later on april 28^th.
forgive me for repeating myself, but seriously, be kind to yourself and go elsewhere for proper care.

Excellent service, options to fit our changing needs. «Rise and shine» and «tuck-​in» provide an hour in the morning (or early afternoon, as we requested) and an hour in the evening, for $ 55. Very reasonable as far as home care goes. The one-​hour time slot fit our needs. Our caregiver was Emelia, she was wonderful. The caregivers are not medical professionals, but can assist with personal care/​ADLs. Also will assist with light housekeeping. No heavy lifting.
The caseworker/​schedulers were so helpful. Once, we needed an unexpected, extra visit, and Home Instead (diane?) was there within an hour! They do not at all guarantee last-​minute scheduling, but they made every effort. I appreciated the care and concern. They did tell me that in the future, there was a charge for last– minute scheduling, but waived it this time. Also they were very flexible and accommodating with my requests.