Caliber Collision

My car was repaired in a timely and Caliber did an excellent job. Kim’s customer service was top notch; she even called me a couple of days before my car was finished just to keep me posted. I highly recommend Caliber Collision.

I will never take my vehicles anywhere else but Elk Grove Caliber Collision. I have been there twice now with my pearl white Lexus and both times I received unparalleled customer service. Both times, Kim took care of me and went above and beyond to keep me updated on the status of my vehicle. Kim even went so far as to fax some important docs I left in my vehicle to my meeting location in time for my appointment. Thank you so much Kim and Elk Grove Caliber Collision!

I took my 2016 Explorer here for a repair. I needed the vehicle to be repaired quickly and done right. I worked with Brooke and John, the shop manager. Their customer service has always been top notch. I received my vehicle as promised with no issues. I definitely recommend this shop and will continue using them in the future.

Caliber Collision was great. Although there were a few hiccups, Kevin Novicki did everything in his power to make things right and fair. If you’re looking for great service and body work, I recommend Caliber. P. S. The detail they did my car was phenomenal!

Excellent service start to finish. Took the stress out of the process and took care of the loose ends.

STAY AWAY — you’ve been warned.
Promised tomorrow, tomorrow, tomorrow for 18 business days and car STILL not done. Upon completion — original quote of $ 1344.21 turned into $ 3102.21 THEN forgot exhaust portion of repair and needed another $ 1211.74 totaling $ 4108.16. This really was a very small, minor rear end bumper /​exhaust repair that turned into the largest clusterfoxtrot that I’ve every experienced. Very poor customer service.
I normally don’t write poor reviews however; this deserves one.

Caliber Collision really made my car repair experience a piece of cake. From the time I booked my appointment to the final moment they showed me my fixed car, they were right on my side. Kevin Novicki is the service advisor that fixed my car and he was very welcoming and professional. Way to go!

Yeah, they fix cars.

I was so stressed out about having to go through the whole process of getting my car fixed after someone swiped the side in the parking lot. I was appointed to caliber collision since I’m not very familiar with the area and am extremely pleased with the service!
Kevin N. was such a great help! I always appreciate GREAT customer service! This experience definitely eased my mind after a potential very stressful situation! Hopefully I’m not put it very many situations where I will need to get damages repaired, but if I ever do, they are my go to!

SAVE YOURSELF HEARTACHE AND SUFFERING. GO SOMEWHERE ELSE! I wish I had researched this co. little more before going with the «shop» that my insurance co. recommended. (I will be calling them next). They told me it would take a max 3 days (it was a really small bumper paint scrap — no body work) and when they failing to call me late on day 3. I called to check in. They told me they «were unhappy with the paint and needed another 4 days». I’m like WTF? They also called me 3 times — always the estimate higher = WTF? If you read the other low ratings; you’ll see a consistent story.

These people are horrible. We were recommended to cAliber Collision by our insurance company. After taking the car to them we were told it would take a 2 – 4 weeks to have the repairs done because they were so busy. After not hearing from them my husband had to call to find out the status — they then upped the estimate, then the estimate came down. We were told they would call us back after talking to the insurance company, that never happened we had to call them back to find out what the status was. This went on for several weeks of them telling us they would call us to see when the repairs would be done, every time my husband had to call them because we received no communication. Three times we were going to pick up the car because they said it would be ready by a certain time and all three times we were told when we called to say we were on the way, it was not ready yet. No one bothered to let us know anything unless we called them. When I finally was able to pick up the car and told them how bothered I was by the lack of communication and the two weeks of delay from the original time frame the response was «but we did a good job». Absolutely no concern for customer service. Take your car somewhere else.

So my insurance company has a guaranteed repair contract with this company. So I figured great go with them right? Well after being lied to about something minor like cleaning the damaged area. We had hit a chunk of metal and it tore up and out my transmission. So needless to say if you’re replacing my transmission and other engine related issues dealing with someone who is honest matters a lot! I looked at the Unilocal reviews and realized if it’s a body repair they are great if it’s anything mechanical run! So that’s exactly what I did! My husband and I decided that since Caliber wasn’t being honest with us regarding minor issues trusting them to repair something major would be a really bad idea. Just getting my vehicle switched over to another shop was difficult because I even got a call from their insurance liaison to explain to me how I couldn’t have understood what was explained to me by the shops representative. Don’t know about you but I love being told that I’m dumb. That was the straw that broke the camels back and I got my vehicle the heck out of their and am so thankful for it!

I appreciate the professional and courteous service provided to me by Caliber Collision. They were very clear on the process of repairing my vehicle and finished way ahead of schedule. Kevin and the staff were great! I recommend others to bring your business to Caliber Collision.

Ive used them twice for bumper replacement, scratches, dents, body damage repair. Both experiences were the BEST! My car looked like it was brand new both times, they were on time, professional, accurate in estimating costs, easy to work with, and working with Brook Haungs was outstanding! I will never go anywhere else!

I did my research before taking my car to Caliber Collision in Elk Grove. I checked out a few places before going to Caliber. The people in the office were friendly and knowledgeable. I had $ 700 worth of damage, a pretty easy fix.
I picked my car up in the evening and inspected where the damage was, all was well.
I drove the car home an put it in the garage. The car wasn’t driven for close to a week. When I took it out of the garage, there was a dent in the passengers side, that I don’t recall ever being there.
I took it back to the shop, and the shop manager told me the dent was in the picture. I then called my insurance co. they also said they saw a dent in the photograph taking by the adjuster when he inspected my car.
I later looked at the documentation I received from Caliber when they initially inspected my car. The little diagram that they use to mark defects didn’t have the dent on it I’m speaking of. It did have another previous scrape marked on it, that was barely noticeable.
I then contacted my insurance company and asked for the photograps to be sent to me. I inspected the photos and which had no dents in it.
I then asked the shop manager about the photos, which were never provided to me.
Caliber sent to dent specialists out to look at my car, both of them said the dent was too deep and they could not fix it. After that I never received any calls back from Caliber. The shop manager told me he would never tell me that they would not fix it, but he never did make any attempts to contact me to have my car fixed. The last conversation I had with him he said he would have to talk to his boss. I never heard from him again.
I took my car to the dealer to have it inspected. They took it to one of their preferred shops. $ 1700 in damage.
My insurance company has decided to take some responsibility here. We are taking the car to Cooks collision on Fulton today. Time will tell.
I believe Caliber does good work. The only real problem here was the double talk, confusion and a lack of clarity. It makes it hard to trust them no matter how good the work is.

I originally took my car to Cook’s for an estimate and I saw how rude they were to not only me but other customers I started to wonder. Then when they couldn’t complete a basic estimate within a week I knew I needed to shop around.
In shopping around I ended up calling Caliber Collision and spoke to Kim. I immediately knew the experience would be different. Not just different from Cook’s but different from any other business experience I had had in recent years. Hands down I knew it would be Caliber Collision working on my vehicle.
Every interaction with the staff was top notch, communication was prompt and accurate, the repair work was fantastic. I was never made a promise that wasn’t delivered. Kim even called me from her personal cell phone when she was supposed to be off for the afternoon to update me on my vehicle status. In fact I was asked on more than one occasion what would work best for me. Imagine such a thing… I matter.
My car was detailed inside and out upon delivery and when I picked up my car, Kim noticed my windshield wiper fluid was low (not related to the accident) and topped it off for me! Kim was my main contact and fantastic in every way. However, everyone I dealt with in the office was super friendly and professional.
These people have customer service down to a science. Oh, and they guarantee their work for life, so you know that is excellent.

I will continue to come back to Caliber Collision to get any damages repaired. My car was hit while sitting in a parking spot and I had to come to Caliber to get a estimate for the other persons insurance. When I was greeted by John I was immediately blown away by the customer service that I had received. He was very friendly and an awesome person to work with. I ended dropping my vehicle off to get my damages repaired at caliber a couple weeks later and John introduced me to Brooke whom took over my claim and made me feel very comfortable that my vehicle was going to be back to normal. When I came back to pick it up a week later I was really happy with the work, not only did they repair my vehicle back to normal but they went above and beyond with a complete detail it inside and out. The Caliber Collision team is a great team to work with they are fast, friendly and very professional.
THANKS AGAIN JOHN AND BROOKE

Elk Grove Ford sent me here to repair some minor damage caused by EG Ford’s service team. Brooke helped me out and she was very friendly and knowledgable.
Caliber restored my bumper to like-​new condition. They also fully detailed the inside of my car — vacuumed carpets, cleaned/​dusted the dash/​interior plastic and made the windows sparkle! I was so happy to get into a spotless car after the whole inconvenient fiasco.
Cherry on top — my car was ready almost two whole days before they originally planned!

Caliber Collision in Elk Grove has now fixed my vehicle twice in 3 months. I could not be happier with the service I received. They were professional, timely and worked well with the insurance company. Jon Rickard has gone above and beyond to make sure my vehicle was restored properly and that I was happy with the results. I would recommend them to any of my friends, family or clients.