Cueva Collision Center

I got my Camry fixed from here and they did a great job! Also done for a very great price! Highly recommended.

Called Ralph Wednesday morning about my right mirror on my car that I accidentally busted the night before in my garage. Took it in the next day for him to take a look at it and gave me an affordable estimate right on the spot. He even suggested I find a cheaper mirror rather than spending 236 for a brand new one from a warehouse. I thought it was very genuine of him to help me save money as a customer! My dad ended up finding me a mirror the day of for 90 bucks! I brought it in Thursday morning and it was done Friday afternoon! Ralph didn’t even charge me for the paint job bc the mirror wasn’t the right color. Honesty in a businessman is a very admirable trait! Mind you I’m a college student, fairly young with 0 knowledge about average estimates for body work but Ralph was very helpful and I’m glad I brought my car in!

Simple scratch on my car door and trunk, Ralph told me it would only take 2 – 3 days. I said ok, since the collision center my insurance recommended would take 5 days. It was a Monday. He did the initial inspection and did see a light scratch on the front door. He said he will buff it and see it will come off. I gave him the insurance estimate and check. That afternoon, he called and said he «buffed» it and it did not come off so he needed to send a supplemental. I offered to help him out and I’d call my insurance and maybe we can schedule it right away. He said no, he can do it. I said fine.
Tuesday went by. No call.
The inspection by the adjustor was done 2 days later (Wednesday). He was given an additional amount, almost $ 300, on top of the $ 500+ check I gave him form the insurance.
I am monitoring everything via my insurance website and app.
So the rest of Wednesday went by, no call.
Then Thursday morning came and still no call from this guy, so I called him and he said he will start working on my car that day since insurance gave him a go yesterday. He said he will repaint both doors and the side of the trunk… keeps saying «I will make it right for you». promised and said «I am looking at Friday this week and you can have your car back». So I asked «Tomorrow?» And he seemed taken aback, probably not realizing that it was Thursday when he said «Friday this week». He said «Yes, tomorrow».
Friday came and I was happy I will have my car finally. But the whole day went by and nothing from this guy. Finally, when 4pm came, and I was about ready to call him again, he called. He said he is not done with the painting. I was irritated, because he does not seem to know how to use the phone and call me ahead of time and not even sincerely apologetic about it. And all he can say it «Well, I already told you I can’t do it. I also have other jobs that needed to be done. I am looking at Monday.» I pressed on and asked what he has done so far, and I finally got him to admit that HE HAS NOT DONE ANYTHING AT ALL. I told him that painted or not, I am getting my car on Monday.
Monday came. NO CALL. So my wife, sensing I am really pissed, went with me at almost 5pm to the shop and decided she do the talking. The car came. THE SIDE OF THE BUMPER WHERE HE PAINTED THE DOORS AND TRUNK TURNED YELLOW. AND HE HAS THE GALL TO SAY IT WAS NOT THEM AND THE BUMPER PROBABLY WAS PAINTED IN THE PAST. On one side!!! He then backtracked immediately and said «I want to make it right, EVEN IF IT IS NOT OUR FAULT, and will repaint it that side of the bumper». What a character. What this guy probably does not know is that our insurance posted all picture the adjuster took in their website for the customers to see. RALPH, THERE WAS NO YELLOW BUMPER ANYWHERE IN THE 21 PICTURES THEY HAVE. YOU OFFERED «TO MAKE IT RIGHT» BECAUSE YOU KNOW THAT YOU OVER-​BAKED THE SIDE WHERE YOU PAINTED. So to make it right, he said he will have to take the car in and give it the following day. Wow.
Tuesday came, NO CALL. We went over to get it again at a little past 5pm. Nice, the yellow part of the bumper was white again. But hold on, what is that freaking gnarly thing on top of the bumper. Yep, it was a part where they overpainted it and then stripped off the tape. I did not even say anything anymore. I was ready to take it home but my wife said he has to fix it. And then there goes the famous line «I will make it right for you.» And then kept the car for another night and we can come back around noon. My wife said no, she will be busy and I am at work. He offered to drive it to our house which my wife agreed. I was hesitant but we have some people over so I said fine.
Wednesday came. He called my wife and said the car is ready, he will drive the car to our house, BUT CAN MY WIFE GIVE HIM A RIDE BACK TO THE SHOP? My wife called me to ask and I said HELL, NO. Good thing he called again and said he found a ride.
Two days later, I saw one of my friends and he looked over the paint job. Guess what, HE POINTED OUT A SCRATCH ON THE FRONT DRIVER’S SIDE DOOR, THE SAME PAINT SCRATCH RALPH CUEVAS POINTED OUT AND MADE A SUPPLEMENTAL TO GET MORE MONEY. HE NEVER REALLY WORKED ON IT. (See pictures)
I reported it to my insurance. Hopefully, they get the money back.
First off, Mr. Ralph Cuevas, YOU ARE THE ONE WHO GAVE THE TIME FRAME, NOT ME.
Second, I don’t give a crap about your other job, if you can not fulfill what you promise, then do not give a short time period to reel in customers.
Third, use your phone to communicate with your customer, and be sincere about it. You were only nice and accommodating in the beginning, but changes color in the end.
Fourth, not all of your customers are ignorant about everything.
Fifth, do and finish the whole job.
And lastly, since you have the money NOW, maybe you can buy the printer ink cartridges so you can give a copy of everything when customer asks for one.
TOTAL REPAIR DAYS FOR SCRATCHES: 10
BEWARE OF THIS SHOP.

My mother was recently in a bad accident and I flew down to see her. We picked her car up from Cueva Collision and at first glance, it looked fine. Once we drove her home, I went back to get something out of the trunk, and noticed there were large gaps between the bumper and the trunk. I thought something had come loose, so I went under to see if I could maybe pop it back in place for her and that’s where I noticed there was paint sprayed on the underside of the car. There was overspray, making it look like they sprayed the bumper while it was on the car, not off like they’re supposed to. Not only that, but the red on the bumper was a slightly different shade than the rest of the car. My mom supposedly called them after I left and she told me they said the gaps were there because they used aftermarket clips.
Well in my opinion, aftermarket clips should fit just like the original ones, and if not, maybe you shouldn’t be using them. Cheap parts, and lazy work with all the paint on the undercarriage of the car and a poor job on matching the paint.
Not sure who was working on the car, but they didn’t do their job. Go somewhere else.

They did an excellent job matching the paint on my car and kept to the estimated repairs.

Cueva Is horrible place. Like said below in other comments they say the will get back to you right away and it will take a few days. Also Ralph word and hand shake is worth less. He told me one thing and when we sealed the deal the customer service went to hell. He even went as far as calling me a lair. He is just a big liar. When i pick up the car the paint didn’t match and the body panels didn’t match up. Trust me there are way better shop just a block away. I ended up having to go to one of them to have what they fixed redone. Im sure the chop shops do a better job then cueva. Dont trust them!!! Convenience is not always the best. Drive the extra mile. Don’t be like me and use the place in the same parking lot as my work.

Great quality work, but more importantly it seemed like they actually wanted our business. Ralph bent over backwards to accommodate our schedule and requests.
I have had experience with a large chain that is also in the area where I felt like bringing them my business was a nuisance to them, so I wanted to find someone local. The difference was night and day.

This place is something else! I get an estimate and the lady said that Ralph would get back to me asap. Well I had to call them back and spoke to Ralph and he said he would get back to me. Then I called again and he was worried about how many estimates I have. Hello I’m tryin to find the best one.

Cuevas Collision is definitely one of the most (if not, THE only) honest, respectable, and reputable family-​owned body shops in the Sacramento area– they’re located in Elk Grove. They just started business in 2013, and business is booming for a very good reason: pure customer satisfaction.
Mr. and Mrs. Cueva are very welcoming, helpful, and never, for one bit, have I felt any type of «intimidating pressure» (as the previous review mentioning ‘vulturous’), because there Isn’t a feeling I hate more than a place claiming they will give you their «expert assessment» and they will «work for you» but you end-​up feeling like you got raped not only by your/​other person’s insurance, but also by the body shop.
I have been to a few places in my lifetime (12 car accidents. I’m on car #6) and let’s just say Ralph and Paula do not make you feel like the average «client», you are treated like a guest. I have visited their shop TWICE… You only do that when you know you found THE ONE. They are professional… Ralph takes the time to educate you and goes the extra mile of LISTENING (the other places won’t listen to you. coz they only want your $$$). My first visit involved getting an estimate. but Ralph and Paula were so cool, we chatted for quite a bit. and that’s how I was able to gauge them as good, honest people. that’s very rare nowadays.
The overall experience on both visits? I currently have my modded ’93 civic at their shop and have peace of mind, knowing she will get taken cared of (ive taken her to a big-​name place before, lets just say my car felt a bit discriminated). I haven’t been to their shop in several months. I visited last week and Ralph remembers me… That should tell y’all something… This is definitely is not a shop just after your business… They got me locked in for a lifetime. and I’m actually happy about it!
Get your car repaired here!

My Honda Civic was hit and the front bumper, lights, and sides were injured. My car looked brand new after his repairs!
Ralph was extremely professional and gave an honest opinion about the damages we had before giving us fair prices. He gave me two quotes with after market prices and manufacturer prices.
This body shop is surrounded by bigger body shops. We went to a few and they were extremely shady. They wouldn’t tell us the damages, did not give us an estimate, exaggerated the amount of damages were actually there, and told us to just claim it with the insurance company.
Ralph was honest and assessed the damages properly before giving us a quote.
I will return to Cueva Collision Center (knock on wood, i really don’t want to have to return), but if I needed body work done again, I will definitely return to Cueva Collison Center.
I would recommend my friends and family to this place.

I was impressed with the professionalism at Cueva Collision Center. Mr. Cueva was thorough and went above and beyond to make sure the quality of work was superb, great prices, My car 2012 Toyota Camry SE rear bumper damage get repair done with-​in couple days, The new paint matched and blended into the older paint perfectly. When I picked my vehicle up, it was clean and looked great. I would recommend this place for anyone who is looking for honest, dependable and exceptional work. Mr. Cueva level of customer service was great ! He’s got an good and happy customer for life, I will always come back here and send our family and friends whoever need any auto body repairs in the future… Thank you Mr. Cueva done an great job…

I needed body repairs due to a parking lot accident on my 2001 Subaru Legacy. I took my vehicle to Cueva Collision Center after receiving three other estimates. Cueva Collision Center’s estimate was more thorough than the others plus they explained the estimate better than the other body shops. I received my vehicle quicker than I expected. The repairs were done as explained. The new paint matched and blended into the older paint perfectly. When I picked my vehicle up, it was clean and looked great. Mr. Cueva is very professional and I will definitely bring my vehicles here if they need body repairs.

Today we picked up our SUV from Cueva as it had been in a minor accident. Cueva was very professional and very fair in their pricing. Our SUV looks great, like the accident never happened! I would highly recommend them. Hopefully I won’t need them again but if I do I’m confident they’ll do a great job.